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Have either of you used a controller in-game in the past?
Can you rename the config file for the game to "GameSettingsBACKUP.ini"
The default location of the config file is C:\Users\<user>\Documents\My Games\Rainbow Six - Siege\<UplayID>\GameSettings.ini
After you've done this, can you verify the game in Steam[ubi.li] and launch the game again.
Please let us know if this issue persists.
- Ubisoft support
And sorry, I was being too impatient so np.