"Memory corrupted"

[JustKubín]

Hello, i installed game just today and everytime when the in-game loading screen(after choosing Operator, etc...)is about to end and connect me to game this window with "Memory corrupted" pops out and kick me back to home page, have this problem only in Multiplayer and CO-OP, but singleplayer modes are working just right. Does someone know how to solve this problem?

[hofmolo]

I am having the exact same issue for about a month now. Tried everything that was on the forums but nothing seemed to work. Just recently PUBG started to have the same issue. Might have something to do with the updates, but I still have no clue.

[〶|StriderBaron|〶]

Here's what UbiSoft sent me:

"Thank you for contacting Ubisoft customer support. I am happy to assist you today.

I would ask you to follow the following steps:

- Please make sure that BattlEye is updated.
- Please make sure that your firewall or antivirus software don't block the files BEService.exe and BEService64.exe
- Please make sure you have your operating system fully up to date and all essential updates installed.

You should be able to find the files in the following directory:
C:\Program Files (x86)\Common Files\BattlEye

- Please make sure that the BELauncher.exe is always started as administrator.
- Please set up a clean boot up and deactivate the background applications.

- Please reinstall your game.

If the issue persists we would ask you for the system information of your computer in order to investigate further.

Best Regards,
Brandy S.
Ubisoft Customer Support"

[hofmolo]

Thank you for coming back to us. The issue has not been resolved yet. Here is my system information.

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ATILLA-HP
System Manufacturer Hewlett-Packard
System Model HP Compaq Elite 8300 CMT
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 MHz, 4
core('s), 8 logische processor(s)
BIOS Version/Date Hewlett-Packard K01 v02.90, 16-7-2013
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale The Netherlands
Hardware Abstraction Layer Versie = "6.1.7601.24231"
User Name ATILLA-HP\grando1
Time Zone West-Europe
Installed Physical Memory(RAM) 8,00 GB
Total Physical Memory 7,95 GB
Available Physical Memory 3,28 GB
Total Virtual Memory 15,9 GB
Available Virtual Memory 8,40 GB
Ruimte voor wisselbestand 7,95 GB
Wisselbestand C:\pagefile.sys

Had to translate everything from Dutch to English so sorry if some things are wrong.

I have contacted BattlEye this saturday and am waiting for a response. I will keep you guys up to date. Please do keep looking into the problem though since it is quite serious and needs to be fixed. Thanks in advance.

[〶|StriderBaron|〶]

I'm not sure what's going on. Might be the new Windows updates. And thanks. Same. I'll keep you guys updated as well.

[hofmolo]

I do not think it has something to do with any of the Windows updates since there was none before PUBG started to have the same issue. Possibly it could have something to do with the BattlEye updates instead, since it happened from one day to another. What might be useful to know is that I was able to play the Grim Sky update for a couple of days, maybe a week and then it stopped working. I actually played one complete ranked match before this problem occured. I hadn't even restarted the game or anything, just from one match to another. Very odd.

[JustKubín]

Thank you for replies, i tried everything on forums and then even everything in Red_Baron comment. I really do not know why it happens.

[hofmolo]

Okay, so after waiting a week for BattlEye to respond they just asked me if I read their FAQ. I sent a mail back so I will probably have to wait the same ammount of time for a response. Anyways, have you guys found any more info regarding this issue?

[dragneel552]

I don't know man, I had the same problem and waiting for the successive update fixed it for me. Tho if there was a better way it would be nice to know it.

[〶|StriderBaron|〶]

Ubisoft sent this. Still didn't work. BattlEye might be the problem. I suspect it isn't compatible with the new Windows 10 update on some machines.

"Thank you for updating your ticket with us.

Please try starting the game while in Safe Mode by following the steps below.

1. Click on the Start Button
2. In the Search box type in MSCONFIG and press Enter
3. Click on the Boot tab
4. Under Boot Options choose Safe boot and check the radial for Network
5. Click on Apply
6. Click on OK and a dialogue box should appear asking if you wish to reboot your computer, click on Yes

If your PC experiences issues when trying to load the OS, you can access Safe Mode using these alternative steps.

1. Eject CD / DVD discs from computer drives.
2. Power on your PC.
3. Press F8 before the Windows logo appears on the display:

- If you have more than one operating system installed on the computer, select the desired OS and press F8.
- In some hardware configurations, F8 serves for selecting a bootable physical drive. In this case, you should select the hard disk with the operating system installed, press Enter and immediately F8.

Be sure to select Safe Mode with Networking in the boot options.

You can find more information regarding Safe Mode here:

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Once your system has finished loading, start the game and see if the problem persists.

If the issue persists, please upload your new MSINFO file which can be found by performing the following steps.

1. Press the Windows key and the "R" key at the same time.
2. In the Open box, type 'msinfo32' (without the quotes) and click OK.
3. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
4. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
5. At the top, click on File and click on Save.
6. Click the 'save' button to save the file as an .nfo file to your Desktop.
7. Click the following link: https://support.ubi.com/en-US/Cases
8. Enter your Ubisoft Account credentials and click Login.
9. Click on the question that you wish to update.
10. Click "Attach documents"
11. Find the ".nfo" file to attach the MSINFO32 file and click Open.
12. Click "SUBMIT ATTACHMENTS" to complete the incident.

If you receive an error stating that the file is too large, you will need to compress it using either WinZip or WinRAR.

Once received, I will do what I can to help.

Best regards,
Jonathan K.
Ubisoft Support"

[〶|StriderBaron|〶]

dragneel552, Successive update for Windows, Rainbow Six, or BattlEye?

[hofmolo]

Okay, so I tried to launch the game in Safe Mode but unfortunately it couldn't launch BattlEye at all. The BattlEye service can not be launched in Safe Mode. I tried to add a new key to my registery that would allow the BattleEye service to start, shown here: http://prntscr.com/lhl9r3, but no succes. If I did something wrong here please tell me.

[〶|StriderBaron|〶]

Can you let Ubisoft know? I don't know if they get that BattlEye is the problem. It's not working properly. I just *started* playing the game and last I checked I'm not using any cheats for the game.

[hofmolo]

Alright I'll contact them again. I also think it MUST be BattlEye that is the problem since I don't think it could possibly be this complicated to solve.

[hofmolo]

I got this response from Ubi:

Hi there NeRoXBoii,

Just wanted to update you on your case since I got a reply from the R6 team. Unfortunately they are unable to help as the issues seems to be specifically with battleye. We are still looking into the issue however and will update you if we can find anything. For now, we recommend contacting battleye again to see if they can assist you.

All the best,
Cari M.
Ubisoft Support

At this point I have no idea what to do, BattlEye takes ages to respond and Ubi is not able to help resolving this issue. This is just getting out of hand. Its been way too long.

[〶|StriderBaron|〶]

Maybe we should go to Reddit, Twitter, Facebook, Youtube, etc. Not to cause any trouble but to get BattlEye's attention. It seems that Ubisoft genuinely cares about the issue, but BattlEye is too busy to notice?