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Cadu Sep 19, 2019 @ 4:24pm
Sound not working properly/ Low sound
So, today I started the game as usual but noticed my sound was way lower than it used to be, i`m still at 100% master volume and my mixer is still at 100% as well, can`t seem to find a solution anywhere

help pls

(started after a windows update, so maybe has to do with it?)
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Showing 1-8 of 8 comments
Cadu Sep 19, 2019 @ 4:29pm 
Originally posted by Tramp:
Hmm, you're saying you've already set the volume mixer correctly?

What does you soundpath look like? PC > cable > Speakers/headphones? Or more in the chain?
just the headset connected directly to the pc
#1
Cadu Sep 19, 2019 @ 4:37pm 
Originally posted by Tramp:
Originally posted by Fer:
just the headset connected directly to the pc

Have you tried looking at the Windows sound properties? Rightclick sound icon > Open sound settings > on the right click Sound Control Panel > On the Playback tab find your headset > Properties > Levels > Set output levels to 100.

On the Enhancements tab > disable all sound effects.
On the Advanced tab > Select the 24 bit 48000 Hz option.
On the Spacial tab > Spacial sound format > Off.
did all of that earlier, did I mention it only seems to affect the game?, my sound is normal on youtube, spotify, etc..
#2
Cadu Sep 19, 2019 @ 4:47pm 
Originally posted by Tramp:
Originally posted by Fer:
did all of that earlier, did I mention it only seems to affect the game?, my sound is normal on youtube, spotify, etc..

Ah ok. That's weird. Just to be sure > rightclick Sound icon > volume mixer > make sure Siege is OK.

Otherwise I don't really know. I'll come back when I have more ideas.
yeah, it's maxed out, ty for the help though :)
#3
Cadu Sep 19, 2019 @ 5:51pm 
I just rolled back the windows update and it's back to normal
nice job microsoft
#4
Khabby Sep 19, 2019 @ 5:57pm 
hmm so it is the windows update ? seems i'll have to do the same then.
Just soooooo strange it only messes with siege (and in my case other ubi games with same engine)
Last edited by Khabby; Sep 19, 2019 @ 6:10pm
#5
bloecasty Sep 19, 2019 @ 6:17pm 
Originally posted by Fer:
I just rolled back the windows update and it's back to normal
nice job microsoft
how do i do that?
#6
Khabby Sep 19, 2019 @ 6:20pm 
OK i can verify , rolling back the update of 16/09 fixes this sound issue.
@marty windows settings - Update & Security - update history then in red on top u have "uninstall updates" Just know this is a LAST RESORT since windows updates are important don't do it if you are not sure about urself.

I'll add this fix aswell to the ticket i sent to ubi since i still think it's strange it mainly affects treir games , if i wasn't such Ubi fan i wouldn't even have known microsoft screwed up something.
Last edited by Khabby; Sep 19, 2019 @ 6:21pm
#7
Khabby Sep 20, 2019 @ 7:18am 
Originally posted by Fer:
I just rolled back the windows update and it's back to normal
nice job microsoft

After i rolled back the windows update and everything was fixed i added it to my support ticket to Ubi and i gotten a reply today.
Can you check if you are using windows insider, apparently it is quite common for that to clash a lot with their game since it's basically testing version of the OS and not stable. So get rid of that. (think u can just turn that off somewhere) to be sure it doesn't happen again.
Altho it is quite weird they say i have an windows insider build since when i went to check to turn it off i clearly am not connected to the insider programme .. might have sent a wrong build ? no clue what is going on there lol.
Last edited by Khabby; Sep 20, 2019 @ 7:23am
#8
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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details
Date Posted: Sep 19, 2019 @ 4:24pm
Posts: 8

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