Steam Link App + Amazon Fire HD 10 (2017) - crashing (also appears to affect HD8)

[Slu]

Having issues with steam link app on brand new, Fire HD 10 (2017) - rooted. App opens fine, tests all perform great, start up and connects to PC then crashes out with a black screen and just re opens back to steam logo.

I have it working fine, on my old amazon fire 7 (the non hd one from years back) - but this has a custom cyanogen rom on it (standard android 5) - the HD 10 is using amazon OS 5.6.1.0 i believe :(

Any pointers or people having similar issues - have had a google and only thread i could find was a reddit where people experiencing similar issues (although limited number on there).

[Packetdancer]

Do you have the crash stack trace? I bet that would help slouken's team.

Can you use something more recent than Android 5 for your cyanogen install?

[Slu]

Hey - not familiar with what is required but happy to investigate.

Where will I locate the strack trace, im assuming its logged to a file somewhere - if anyone can point me in the right direction im happy to dig it out.

As for the nexus 7 - its v old with unlocked boot loader, that version of cyanogen is the latest i believe - its not really worth messing about with at this stage, as not keen on bricking it.

I think the newer tablets have locked boot loaders - just the v old ones that were rooted way back when were upgradable hence why im stuck on the fire OS on the 10 - that said its fully rooted with all the amazon stuff disabled now and custom launcher (plus google market etc).

cheers

[Slu]

just pasted in to main steam link android troubleshooting thread with streaming log file as requested in that thread:

https://pastebin.com/Tz8S2CZU

[Packetdancer]

If you're familiar with adb (the Android Debug Bridge), connecting to the tablet while you run the app and using 'adb logcat' to view the logfiles, you'll see crash information scroll past when the app actually crashes.

That's what'd probably be most useful to slouken and team when there's a crash.

[slouken]

Originally posted by ★^^0Slu^7★:

just pasted in to main steam link android troubleshooting thread with streaming log file as requested in that thread:

https://pastebin.com/Tz8S2CZU

It looks like your device isn't able to keep up with 1080p. Maybe try the "Fast" setting, or dropping the resolution to 720p in the advanced streaming settings in the app?

[Slu]

Hi All - I have got finally somewhere with this now had a bit of time to take a look.

First thing done was to update to latest android client (it noted fixing crash issues on fire HD10) - this didnt actually help and same issues as before.

Regarding your point above, I had tried at 720 and with fast (well all in fact) the quality settings, same issues, however I also then figured I would try a few more, and found the following:

HVEC enabled
network cap: 3mbps
resolution: 480p

using these I noticed a couple of crashes as above, a couple of times where the app loaded but with a black screen (i have screen caps below of the stats, plus logs again), then 1 in 5 attempts there was a green flash of screen got through to the Big Picture desktop (so essentially worked).

[Slu]

Following this - i tried all combos on the client above, those were only ones that worked - see logs below:

working run:
https://pastebin.com/wgdD3XvX

full log (think this had all 3 examples, crashes, stuck at black screen with working controller, and made through to big pic):
https://pastebin.com/ayQYb2rX

from client - stuck on black:
https://pasteboard.co/HqKQU5Q.png

from client - working big pic (480p)
https://pasteboard.co/HqKRwYG.png

[Slu]

Lastly - the temporary fix, which is now letting it work at 1080p, set to balanced, with automatic network capping (essentially the default settings as I would imagine it would have worked out the box - same as my old fire 7, although at higher res):

When i eventually managed to get it to big picture, I started messing with the client option from within big picture its self, and under "advanced client options" - unticking enable hardware decoding brought back one of the black screen examples above and made it visible.

From there - I then started changing the res, and bandwidth caps from big picture on the pc - setting these as above (1080, balanced, auto etc) - now allows the client to load correctly every time to big pic (and in game):

https://pastebin.com/0kLmh6U3