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https://i.imgur.com/AdzGW0R.png
https://i.imgur.com/9l25s0H.png
Image of Sound Manager.
https://i.imgur.com/kPpRVVD.png
https://i.imgur.com/yI4HUJH.png
Drivers.
https://i.imgur.com/eRznnLI.png
He said he already tried.
Step 1 Open device manager and select 'Action' on the top bar;
Step 2 Then select 'Add legacy hardware' from the drop down menu;
https://i.imgur.com/hQWu9Fg.png
https://i.imgur.com/kpyBESq.png
https://i.imgur.com/AsTRVhS.png
Step 3
https://i.imgur.com/gM8S7DS.png
Step 4
https://i.imgur.com/bapUCnq.png
Step 5
https://i.imgur.com/bapUCnq.png
Step 6 Select Have Disk..
Step 7
https://i.imgur.com/hbVjbMk.png
For anyone interested, I wrote to Steam Support regarding this issue and this was their reply: