Samsung TV Steam Link - PIN Code Fail

[Potatowheelchair]

Has anyone been able to resolve this issue when pairing your PC to the Samsung Smart TV Steam Link app? It finds my PC properly, but when I enter the PIN code into Steam on my PC the Steam Link app just continues to display the PIN code as if I never entered it on my PC. Then if I return to the previous page in the app and click on the name of my PC to attempt to connect again, nothing happens and I have to re-install the app in order to try entering a new PIN code again.

Both PC and TV are on the same network.

[General Spanky]

I dont have a Smart T.V but I had almost the same issue getting it connected to my PC. The only way I fixed this was to keep hard resetting the Steam Link. Took me about a good 4 tries before it went. Not sure if it will help you or not.

[Potatowheelchair]

Originally posted by Spanky702:

I dont have a Smart T.V but I had almost the same issue getting it connected to my PC. The only way I fixed this was to keep hard resetting the Steam Link. Took me about a good 4 tries before it went. Not sure if it will help you or not.

Thank you for your suggestion, I hope this is not the only way I will get it to work because I am already at ~15 attempts... Such a cumbersome process as well...

[slouken]

This is a known bug and Samsung is working on it, thanks!

[Kaerfotom]

thank you for the update

[Potatowheelchair]

Originally posted by slouken:

This is a known bug and Samsung is working on it, thanks!

Thank you very much for the update! Hope to hear back sometime soon...

[gwelty]

Originally posted by Potatowheelchair:

Has anyone been able to resolve this issue when pairing your PC to the Samsung Smart TV Steam Link app? It finds my PC properly, but when I enter the PIN code into Steam on my PC the Steam Link app just continues to display the PIN code as if I never entered it on my PC. Then if I return to the previous page in the app and click on the name of my PC to attempt to connect again, nothing happens and I have to re-install the app in order to try entering a new PIN code again.

Both PC and TV are on the same network.

I have a Samsung UN65KU630DFXZA and I had this exact same problem when I first tried the Steamlink app yesterday. The PIN code just sat on the TV screen. I forget exactly what I did to get it to work. I believe I went onto the PC and turned off streaming in the Steam options, stopped the TV app, and turned on streaming again in the Steam options on the PC. When I ran the Steamlink app again on the Samsung, this time when I clicked on the name of my PC it just connected (rather than asking for the PIN again).

I realize this probably won't help you, since it seems as if you've gone through every permutation possible! But that's what worked for me.

BTW, even after getting Steam to come up on the TV, it was only streaming the mouse/keyboard/controller input and the audio input, but *not* the video. So I'd run a game and be able to hear it and hear keyboard presses, but no video. What fixed this was turning off 'hardware encoding' in the Steam Steamlink options on the PC. After that, everything worked fine.

I was frankly amazed that everything worked so quickly just by downloading the Steamlink app on my TV. FWIW, I have a Netgear AC1750 Smart WiFi Router Model R4600, and Windows 10 on the Acer Predator G6-710.

Finally, after playing Crusader Kings II for over an hour, a 5 minute countdown started on the Samsung TV screen, asking if I was still watching TV. This was totally annoying, since of course Steamlink makes your TV remote go dead, so there was no way of getting rid of the countdown screen, which was blocking the CKII main menu (so I couldn't see the "Quit" button)! I eventually was able to quit the game, but I'm going to have to turn off that powersaving 'feature' on the Samsung to avoid this in the future.

[gwelty]

BTW, to clarify my 'hardware encoding' comment above:

Under "Advanced Host Options," I unchecked "Enable hardware encoding". However, under "Advanced Client Options," it still has "Enable hardware decoding" checked. That was the only way to get video to stream to my Samsung TV, rather than just audio and k/b/controller input.

[Potatowheelchair]

Originally posted by gwelty:

BTW, to clarify my 'hardware encoding' comment above:

Under "Advanced Host Options," I unchecked "Enable hardware encoding". However, under "Advanced Client Options," it still has "Enable hardware decoding" checked. That was the only way to get video to stream to my Samsung TV, rather than just audio and k/b/controller input.

Thank you very much for sharing your experience. I'll keep trying!! it's good to hear that [for the most part] your experience has been positive with the app's performance!

[gwelty]

Originally posted by Potatowheelchair:

Thank you very much for sharing your experience. I'll keep trying!! it's good to hear that [for the most part] your experience has been positive with the app's performance!

Can you clarify if this is the order of steps you take?:

1. Fire up Steam on PC and turn on streaming.
2. Fire up Steamlink app on Samsung TV.
3. Choose your computer in the Steamlink app.
4. View PIN that Steamlink app gives you.
5. Type PIN into Steam on PC.
6. Be annoyed at the fact that the Steamlink app is just sitting there, continuing to display the PIN you already entered on the PC.
7. Turn off streaming on the PC.
8. Quit Steamlink app on TV.
9. Turn on streaming on the PC.
10. Fire up Steamlink app on Samsung TV.
11. Choose your computer in the Steamlink app.

What happens at this point? Does it give you a new PIN, a PIN different from the one before? Does it give you a pin at all? Or is it just unresponsive when you do step 11?

[Potatowheelchair]

Originally posted by gwelty:

Originally posted by Potatowheelchair:

Thank you very much for sharing your experience. I'll keep trying!! it's good to hear that [for the most part] your experience has been positive with the app's performance!

Can you clarify if this is the order of steps you take?:

1. Fire up Steam on PC and turn on streaming.
2. Fire up Steamlink app on Samsung TV.
3. Choose your computer in the Steamlink app.
4. View PIN that Steamlink app gives you.
5. Type PIN into Steam on PC.
6. Be annoyed at the fact that the Steamlink app is just sitting there, continuing to display the PIN you already entered on the PC.
7. Turn off streaming on the PC.
8. Quit Steamlink app on TV.
9. Turn on streaming on the PC.
10. Fire up Steamlink app on Samsung TV.
11. Choose your computer in the Steamlink app.

What happens at this point? Does it give you a new PIN, a PIN different from the one before? Does it give you a pin at all? Or is it just unresponsive when you do step 11?

Yes, I have tried that exact order many times.
Unresponsive at step 11 unfortunately :-/

[gwelty]

OK. I guess it may have to do with the particulars of either your Samsung TV model, or your network. I'm loathe to suggest that you start looking at the logfiles in C:\Program Files (x86)\Steam\logs, particularly streaming_log.txt, as that might be a wild goose chase. But some people have found helpful info in there.

[NEB]

If anyone is able to figure this out PLEASE let me know. I am having the same exact issue and it is very frustrating.

[EddyValou]

I had the exact same problem with ue50ku6000, but i could isolate the problem to one particular host PC (mine obviously...), the app worked with an other Host PC, so the problem is probably located on the host side.
I solved it by turning off the hardware encoding on the host side and turning on the hardware decoding on th client side as said by gwelty.
I encourage you to play with the advanced parameters on host side in Steam.

[NEB]

still wont work for me :(

[Melanated Ninja]

I'm having the exact same problem. I have a Samsung model UN70KU6300F. I have tried these steps many times and I still can't get pass the pin screen. Is there still no fix for this issue?