Can't update the Steam Controller driver on macOS High Sierra

[andr]

ISSUE
Steam Controller driver update can't finish for unknown reason.

OS
macOS High Sierra 10.13

CONTROLLER TYPES:
DS4

CONNECTION TYPE:
Wireless

GAME:
Any Game

STEPS
Open Steam Big Picture
See "Gamepad Driver Update" dialog
Click "OK"
See "Install Steam Input" wizard
Click Continue
Click Install
Input valid user password


RESULTS
Message "The Installation failed." is displayed.

EXPECTED
The driver update should install.

[Dick Van Hype]

Dave eredeti hozzászólása:

Hi All,

Please see the following link with evidence that it was successful for me and the other screenshots to guide you.

*Note the option to choose will be Legacy Developer : Steam...*

Website link [www.dropbox.com]

This worked for me.

Once I found the Steam Controller pkg file I thought I was good 2 go. Sadly, it still failed as it had when attempting install in Big Picture Mode. What I didn't notice after the failed install was the "Allow" prompt at the bottom of my System Setting's Security and Privacy panel. Why would I be looking there, right? Once I clicked on it the install ran successfully. Thanks, Dave!

[Super Girl]

hello I managed to install this and I successful paired my ps4 controller with my mac via bluetooth. When I go into Big Picture Mode controller settings the controller is recognised, however it doesn't work and will not operate the menus. If I deselect the PS4 configuration check box it will move around the menus but then I cant use the configuration options for games. I have tried everything and the controller will only work properly when plugged in with a cable. I have been looking around on the internet and it seems to be a common problem.

[austinp_valve]

Right now orginal DS4's cannot be opted in over BT on Mac because of an issue in the HID/BT layer of MacOS. The DS4 v2's that ship with the PS4 slim do work over BT. One of the members of the team is actively looking into this issue. I'll try to ping this thread when a fix is pushed to the beta client.

[Seb]

austinp-dev eredeti hozzászólása:

Right now orginal DS4's cannot be opted in over BT on Mac because of an issue in the HID/BT layer of MacOS. The DS4 v2's that ship with the PS4 slim do work over BT. One of the members of the team is actively looking into this issue. I'll try to ping this thread when a fix is pushed to the beta client.

Nice to know that it's being worked on. Thanks :)

[austinp_valve]

We pushed a hotfix for the Mac client that included an updated installer for our OSX drivers. Can you try running the installer again and let me know if this resolves your issues?

We have made progress on the DS4 fix as well, but it isn't quite ready to ship.

[Mitchismo]

Disabling SIP allows you to install the updated driver. I posted instrucitons above about how to disable it and re-enable it after updating the driver.


It works.

[Sep102]

Mitchismo eredeti hozzászólása:

Disabling SIP allows you to install the updated driver. I posted instrucitons above about how to disable it and re-enable it after updating the driver.


It works.

That shouldn't be necessary any longer though. The gamepad driver installer now shows instructions how to enable the driver after install if required. Disabling SIP was just to get around having to enable the driver due to the 10.13 security changes.

[neo]

Well.. now is 01.2018 and I still can't install Steam Controller drivers on OSX High Sierra.. lol :/

[Sep102]

neo eredeti hozzászólása:

Well.. now is 01.2018 and I still can't install Steam Controller drivers on OSX High Sierra.. lol :/

Do you get any pop up dialogs showing now when you run the SteamInput installer? If it can’t run the driver due to macOS 10.13 blocking it the installer tells you so now. Or is the installer actually showing a failure screen at the end?

Otherwise, after installing and restarting your computer what happens? Does it just prompt you to install SteamInput again the next time you start Big Picture with a controller connected? Do any controllers show up on the Big Picture controller configuration screen?

[JayDeeCepticon]

Dave eredeti hozzászólása:

Hi All,

I see you ran into the same issue I had to observe.

Just fixed and finished the installation under High Sierra. The fruity company came up with some new security features that are not at all bad but can be troublesome from time to time.

Please see the following link with evidence that it was successful for me and the other screenshots to guide you.

*Note the option to choose will be Legacy Developer : Steam...*

Website link [www.dropbox.com]

Thanks this worked for me!

[M-137]

I have tried everything here. I don't understand the main post since it doesn't seem to be correct at all. When I open BPM and go to controller settings, and plug the controller in and the firmware update dialog pops up it has the option to update or cancel, not "ok". I've booted into recovery mode and disabled the system integrity check, but it still says "platform unsupported" when I try to update. I've also tried follwing Daves post and installing the .pkg file from there but it still promts and firmware update whenever I connect the controller.

[Sep102]

M-137 eredeti hozzászólása:

I have tried everything here. I don't understand the main post since it doesn't seem to be correct at all. When I open BPM and go to controller settings, and plug the controller in and the firmware update dialog pops up it has the option to update or cancel, not "ok". I've booted into recovery mode and disabled the system integrity check, but it still says "platform unsupported" when I try to update. I've also tried follwing Daves post and installing the .pkg file from there but it still promts and firmware update whenever I connect the controller.

Have you tried updating the firmware and had it fail or do you not want to update it in case something goes wrong in the update?

The original focus of this thread was getting Steam Controllers, specifically the SteamInput package, working on macOS 10.13. That’s been fixed now and they should work. The dialog to update the SC firmware is different than the one prompting you to install the Gamepad Drivers. Try accepting the firmware update if you haven’t and see if that fixes things.

[Zappo]

It still doesn't work for me...

What I've done so far:

1. connecting steamlink to my iMac
2. message "you have to update..."
3. starting the update on macOS (10.13.6)
4. user psw for macOS is required
5. message to "allow..."
6. clicking the "allow" button in the system settings
7. nothing happens... the button can be clicked as often as I may, nothing changes.
8. update finishes nevertheless
9. start at point 1...

I come one step further if I start the installer from the user library, then the allow-button vanishes after clicking, but the result (even after restart) stays the same.

I'm very frustrated till now -.-

[mikela]

Hi Zappo, you might be encountering a similar issue to another that I've heard of. If you're running certain programs that are allowed to modify your keyboard/mouse input or are remote desktop'ed in or a few other things, macOS will allow you to click the "Allow" button but won't actually apply the changes even though it looks like it did.

Please take a look at the replies here and see if any of the programs they mention (like BetterTouchTool) are ones that you're running: https://discussions.apple.com/thread/8087342

[Zappo]

Hi mikela,

thank you very much, this was exact my problem! Over macOS screen sharing the "allow" button could be pressed, even showed the blue response, but did not allow the driver to be installed. On the iMac itself the installation did work fine.