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Nutmeister Dec 2, 2015 @ 2:15pm
Wireless connection not working!
Hey guys. My Steam controller only works when I have it plugged in through the usb cord. The controller does connect to the wireless receiver (steam logo is staying lit in the center), and it is giving me haptic feedback, but none of the buttons, joystick, pads, etc. work. They just don't do anything. Thanks for any response!
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Showing 1-15 of 20 comments
dtsviper Dec 2, 2015 @ 2:23pm 
In Big Picture Mode, go to Controller (in the Settings Menu) and select Add Controller to begin Pairing. It will tell you to hold X + Steam button to pair. If it is on a SteamLink, just hold X + Steam button when the Link is looking for a Controller or Keyboard. Make sure you do this from the Controller being Powered OFF.

I have a SteamLink and a SteamOS machine. So, once paired with both, you can power on with A + Steam Button to have it cycle to the paired mode for that device. This works because the SteamLink doesn't need the dongle.
Last edited by dtsviper; Dec 2, 2015 @ 2:24pm
#1
Nutmeister Dec 3, 2015 @ 11:54am 
Originally posted by dtsviper:
In Big Picture Mode, go to Controller (in the Settings Menu) and select Add Controller to begin Pairing. It will tell you to hold X + Steam button to pair. If it is on a SteamLink, just hold X + Steam button when the Link is looking for a Controller or Keyboard. Make sure you do this from the Controller being Powered OFF.

I have a SteamLink and a SteamOS machine. So, once paired with both, you can power on with A + Steam Button to have it cycle to the paired mode for that device. This works because the SteamLink doesn't need the dongle.

So in my controllers menu, I realized that I have a ton of vJoy device drivers detected as controllers. How do I get rid of them?

UPDATE 1: I just uninstalled the vJoy drivers and they're gone. That was easier than I thought.

UPDATE 2: I'm at this screen http://i.imgur.com/QsOzTQW.png but when I hold the Steam button and X nothing happens. I tried it while the controller is turning on and while it is already on and nothing happens. My wireless receiver is plugged in and I know it is because the Steam logo in the middle of the controller isn't blinking. It is constantly on, which means that the wireless connection is working fine. But still, none of the inputs are working, on desktop, big picture, or in game.
Last edited by Nutmeister; Dec 3, 2015 @ 12:18pm
#2
[57th] AngryHatter Dec 3, 2015 @ 12:47pm 
Open device manager
Expand "Razor Device"
Unplug/replug steam dongle (Take note of which things disappear, reappear when you do this)
Right click on all those devices and select "Uninstall"
If you have a check box asking to uninstall software as well, make sure you check it first.
Unplug/replug steam dongle
Start big picture, go to settings/controller/add steam controller
Hold x and steam button when powering on
#3
Nutmeister Dec 3, 2015 @ 12:51pm 
Originally posted by 57th AngryHatter:
Open device manager
Expand "Razor Device"
Unplug/replug steam dongle (Take note of which things disappear, reappear when you do this)
Right click on all those devices and select "Uninstall"
If you have a check box asking to uninstall software as well, make sure you check it first.
Unplug/replug steam dongle
Start big picture, go to settings/controller/add steam controller
Hold x and steam button when powering on
There is no Razor Device. I don't use any of their products. However, under "other devices", there is a Steam Controller driver. The icon has a ? on it so the driver might be installed wrong.
Last edited by Nutmeister; Dec 3, 2015 @ 12:52pm
#4
[57th] AngryHatter Dec 3, 2015 @ 12:53pm 
Neither do a lot of people but for some reason my system saw the SC as a Razer device.
#5
[57th] AngryHatter Dec 3, 2015 @ 12:54pm 
Originally posted by Expand:
Originally posted by 57th AngryHatter:
Open device manager
Expand "Razor Device"
Unplug/replug steam dongle (Take note of which things disappear, reappear when you do this)
Right click on all those devices and select "Uninstall"
If you have a check box asking to uninstall software as well, make sure you check it first.
Unplug/replug steam dongle
Start big picture, go to settings/controller/add steam controller
Hold x and steam button when powering on
There is no Razor Device. I don't use any of their products. However, under "other devices", there is a Steam Controller driver. The icon has a ? on it so the driver might be installed wrong.
It doesn't use normal drivers, thus the need to have Steam BPM.
It's just an HID device to a windows system until it sees BPM or Steam.
#6
Nutmeister Dec 3, 2015 @ 12:59pm 
Originally posted by 57th AngryHatter:
Originally posted by Expand:
There is no Razor Device. I don't use any of their products. However, under "other devices", there is a Steam Controller driver. The icon has a ? on it so the driver might be installed wrong.
It doesn't use normal drivers, thus the need to have Steam BPM.
It's just an HID device to a windows system until it sees BPM or Steam.

Okay so I just uninstalled that "Other Devices" SC driver and then unplugged/plugged back in the wireless receiver (so its called a dongle. huh.) and it installed correctly. It is working perfectly now. Thank you so much :D

I like how Steam Support can't do ♥♥♥♥ about this but some random people in the community can. 10/10 would read the faq again
#7
RealityQuotient Dec 3, 2015 @ 3:45pm 
Actually, most people don't seem to have a problem....just an unlucky few :(

I'm sort of curious why some people run into this issue.
#8
Nutmeister Dec 3, 2015 @ 5:25pm 
Originally posted by digital_trucker:
Actually, most people don't seem to have a problem....just an unlucky few :(

I'm sort of curious why some people run into this issue.
I figured out that my drivers were screwed up and reinstalling them fixed it. I still don't know how the drivers got screwed up in the first place tho lol
#9
cammelspit Dec 3, 2015 @ 7:21pm 
Windows... That's why drivers to screwed up. Windows...
#10
Nutmeister Dec 4, 2015 @ 2:42pm 
Originally posted by cammelspit:
Windows... That's why drivers to screwed up. Windows...
tru tru
#11
DriedSaltyOrange May 6, 2016 @ 10:52pm 
I was not sent a usb dongle, and when ever i press X and The Steam logo to pair, all i get is the menu, and the controller keeps rumbling when ever I try to use it. HELP ME!
#12
RealityQuotient May 7, 2016 @ 5:19am 
Are you SURE you didn't get a dongle? Check through all the packaging. Some people have missed certain items because they didn't look through the entire box.
#13
DriedSaltyOrange May 7, 2016 @ 10:51am 
I Checked through the packaging, I am for sure I did not get one.
#14
c0d3n4m3 Mar 20, 2017 @ 6:48am 
Sorry to necro an old thread, but if anyone is still having the issue where they can't connect their controller to their steam link, this is what I had to do:

1. Remove dongle from steam link
2. Insert dongle into PC running steam
3. Go into steam big picture settings
4. Select "Controller Settings"
5. Select "Add controller"
6. Hold X and press steam controller power button
7. Press validation code
8. Remove dongle from PC and insert back into Steam Link
9. Profit.

I hope this helps anyone who didn't have any issues regarding a "Razer Device", as I had nothing like that on my PC.
#15
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Date Posted: Dec 2, 2015 @ 2:15pm
Posts: 20

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