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Regarding the email chain with Customer service on modifier key mapping support in OS X, holy Jesus, what a load of Baloney! First: They don't support manual configuration with Steam Controller? It's a core feature of the software, they better damn well support it if it doesn't work right! what the hell.
Secondly, the support rep says you can achieve multiple key mappings via Mode Shifting, that is not at all what you were talking about, I am (not?) surprised the agent couldn't figure that out by your description. Multi-key binds for a single action are achieved by pressing Y to TOGGLE MULTI-BUTTON ON (or OFF) which then allow you to assign multiple keyboard, mouse or x-input controller actions to the single action from the visual map provided.
I think your ticket got slapped into boilerplate response mode and you were shipped back here for help by the links provided, because they are not listening to the issue you described plainly.
HEY VALVE, You want us to Post our problems here? WE ARE. Shift, Ctrl, Alt, Cmd(Win) keys DO NOT MAP into games on OS X, regardless whether we use an official Steam Game Controller Config, a Community Config or manual setup. Shift / Alt / Control key mappings are BROKEN on OS X.