Steam Link/Controller is not functioning well...AT ALL. [SOLVED]

[Boost]

Alright, so here I sit with two Steam Controllers and 1 Steam link. I had dreams of being able to get me and a buddy on the couch together playing Rocket League or Duck Game all with the help of the Steam Link and Controller. It SHOULD be as simple as recognizing both controllers through steam link, and have them both function properly in the game as two separate inputs for two separate players...

But here beings the long list of problems I have been having with The Steam Link and Controller Together.

Issue 1-When starting a game (Rocket League), The Controller will function with the Steam Overlay, but not the game itself.

Issue 2-When starting the game (Rocket League), The controller will function with the Steam Overlay and the game itself, but will only recognize the Steam Controller as a Keyboard/Mouse input. This causes limited functionality between the game and the controller (i.e. I can use the D-Pad and 'A' Buttons to navigate, but the controllers trigger buttons and many others do not perform a function.

Issue 3-When starting a game (Rocket League), The controller will start out functioning with both the Steam Overlay and the Game itself, but the second controller I will try to add is not recognized, dispute it being recognized by the Steam Link.

Issue 4-When starting a game (Rocket League), The controller will start out functioning with both the Steam Overlay and the Game itself, but when the second controller is recognized, they both switch to keyboard/Mouse inputs and behave exactly as Issue #2.

Issue 5- When starting a game (Rocket League), The controller will function with both the Steam Overlay and Game, but both controllers are being recognized by the steam link as Player 1

The most annoying and disappointing thing about all of this, is that these conditions are not reproducible by a sequence of actions, Meaning that I cannot find a pattern of actions that can fix or produce the aforementioned problems. To put it simply, it feels like Steam Link just chooses which failure to have at random, with no way of fixing it other than just to power off and on everything until it kind of works.

Not to say that I haven't gotten it working with just one controller. It will SOMETIMES function with just 1 player, but even that is suspect to problems like Issue 1 and 2. Very aggravating to say the absolute least

I have looked all over the internet for similar questions like mine and have turned up with nothing like it. I have seen fixes for steam controller + Xbox controller detection with games, but nothing of my situation. These are the hardware fixes I have tried.

-Firmware Update for both Steam Link and Controller
-Firmware Rollback for the controller
-Factory reset on the Steam Link
-Hardwired connections for the Controllers into the Steam Link
-Utilizing the Beta Build of the Steam Link
-Opting into the Beta Program of Steam
-Running Steam and other Game Programs as an Administrator.
-Running games without Big picture mode

It really feels like there is no helping me at this point, as online resources have not yielded a single positive fix for my problems. It truly feels like I am very unlucky, because It seems that a majority of people don't have the ultra specific problems like I am.

So right now for me, the Steam Link and Controller are a massive, unforgivable failure in my eyes because of these problems. Problems that I think a company like valve should be able to iron out, because all I am truly asking is that the steam link and controller perform as any traditional Controller output system.

Please help so I don't waste another 150 dollars on some ♥♥♥♥♥♥♥t hardware that barely works.

[Yme]

Yes! Thanks for the well explained issues. You're describing my frustrations perfectly!
I have the same issues with several other games (Lego Movie for multiplayer, Dark souls, Life is Strange, Van Helsing for single player), all via Steam Link. Usually flipping between beta and non beta versions fixes the issues and reverts to a working patch, but tonight's issues have been particularly frutrating!

[Kebab King Thanos]

I have the same problem here! And im very frustratet too!

[the champion of family values]

Just tryed playing rocket L with my son with steam link and had all the same issues you had so I tryed going direct to pc no change this set up worked just fine before the last firmware update. I'm so pissed right now. why can't valve get this controller +link thing working this is the game they lunched with WTF.

[the champion of family values]

does anyone from valve read these posts or do I need to start a support ticket, is there a number to call

[the champion of family values]

GOG GOG GOG GOG LOL

[the champion of family values]

CAN'T WAIT TO PAY $800 FOR A VIVE THAT WON'T WORK

[Yme]

引用自 www.wokpoker：

CAN'T WAIT TO PAY $800 FOR A VIVE THAT WON'T WORK

Yet, these recurring issues with the Steam Link/Steam Controller have me seriously reconsidering my Vive pre-order if that's the kind of quality/hardware support we can expect...

[the champion of family values]

Not trolling I am looking forward to VR and was totally pumped for the steam hardware thats why I own 2 controllers and a steam link but I have had nothing but problems. I know its hard to code for all the pc mac linx configs out there but Im feed up with waiting

[Yme]

Hehe ok, edited my post :-).
I feel your pain bro!

[Boost]

Alright guys, I finally found out how to fix it.

It seems that no matter what version of windows you are running, the Steam Controller will always be recognized as an HID (Human Interface Device) as a Mouse and keyboard. This means that the game will take priority of the HID Driver rather than the xinput driver (The code wrapper for Xbox controllers and other wireless joypads) There is an easy way to circumnavigate this problem.

On windows, you can go into the system settings and navigate to whats called "The Device Manager". This is a place where you can view the installed drivers for Chip sets, Graphics Cards and Peripherals.

Opening the Device Manager, you will see several expandable categories.

Step 1. Expand the 'Human Interface Devices' category.

Step 2. Right click and uninstall all devices with the Prefix "HID" (These are your Steam Controllers acting like Keyboards)

Step 3. Unplug and replug the USB dongles for your steam controllers on the host computer.

Step 4. Make sure Steam in Big Picture mode recognizes the Controllers, and register them to the account you will be playing on.

Step 5. You're done.

I have to say that this is the most unexpected fix that I could find for my problems, and I am now pleased with the Steam Link/Controller experience I have had thus far, but still hold disappointment for Valve for launching a product whose issues require such convoluted solutions.

Please let me know if this has worked for any of you. Thank you.

[cammelspit]

So you are saying you didn't have the SC installed properly, and not registered to your account? I don't own a link but I can see why that would cause some problems with the SC. Haven't you used it on your PC at all in the last several months?

[Yme]

I definitely had the steam controllers installed and registered properly.
Forcing windows to rediscover the controller seems to have worked... for now. Mind you, I did swap between beta and non-beta steam versions a few times so maybe that's what fixed it...
Hard to tell, but I'll give it a couple of days and see if the issues return as they usually do.

[cammelspit]

Maybe an update needed a reregister. I had to a month or so back I think. Glad you got it sorted tho! :) Have fun!

[the champion of family values]

right on, worked like a charm. valve should pay you for tech support.

[[57th] AngryHatter]

Open device manager
Expand "Razor Device"
Unplug/replug steam dongle (Take note of which things disappear, reappear when you do this)
Right click on all those devices and select "Uninstall"
If you have a check box asking to uninstall software as well, make sure you check it first.
Unplug/replug steam dongle
Start big picture, go to settings/controller/add steam controller
Hold x and steam button when powering on