[SOLVED] Can't load any Steam Controller configuration

[Shadark]

Hi, since ~1 month ago I can't download any Steam Controller configuration on my main PC, on my laptop IIRC I can without any problem, but in my main PC it gets stuck endlessly on 3-bars loading screen. When I try to press X to apply the configuration, Steam (in Big Picture mode) tells me that the configuration can't be downloaded. Also, when I restart steam, it cancels momentarily some download about Steam Controller.

I tried some advice about removing objects from controller_config from the file sharedconfig.vdf found in Steam files (I can provide full path if needed) but without avail. Also, restarted Steam/PC multiple times, opted in and out multiple times from the beta, tried wirelessly-with USB cable, nothing.

Any ideas?

SOLVED IN COMMENTS: TL;DR SYMBOLIC LINKS

[MartyWF]

Goto Steam Client Desktop...
Goto Settings...
Goto Webrowser...
Delete Cookies and Cahce...
You will need your Password for this next one...
Goto Downloads...
Clear Downloads Cache...

Post Back with your results....
There is other stuff I would recommend....Later...

Cheers and Good Luck Gaming Guy!!!
MartyWF

[Sep102]

This sounds like an issue I’ve seen where you have a controller connected but Steam, Big Picture specifically, doesn’t show that it’s connected, but it’s connected enough to try to configure it, which results in Big Picture endlessly trying to load the controller configurator.

Try all of the things that Marty recommended but also check that your controller shows up in the main Controller Configuration screen before trying to go into any of the configurations for it. If it doesn’t show up, unplug and replug the controller while staying on that screen and see if it shows up then.

[austinp_valve]

Are you using the same Steam account on both machines and they both are using the same internet connection (including if they are using a VPN)?

Also does this issue happen when connected over USB? I can see some messages in your controller logs about a bad connection w/ the dongle causing issues with controller enumeration.

[Shadark]

Tried all MartyWF advice and double checked that the controller appears as connected (it appears and responds to Identify button), now I can't even access the basic settings for the controller, it appears to load endlessly before the first controller screen.

And yes, they were using the same connection, is my home router without any VPN. Issues appear both with USB and wireless dongle.

Edit: Now the controller configuration screen appears but no progress, loading endlessly when trying to change as before.

[MartyWF]

Here is a way to Repair / Refresh Steam - delete everything in your steam folder except steamapps and Steam.exe. Run steam.exe and it should redownload and reinstall Steam. Steamapps folder is where your game files are stored and so if you don't delete it you won't have to redownload your games. Try this and see if the errors continue...

Post Back wheter this works or not... So otheres can help...

Cheers and Good Luck Gaming Dude!!!
MartyWF

[austinp_valve]

Can you upload and link to your cloud.txt, controller.txt, and controller_ui.txt log from the Steam/Logs folder of the computer you're experiencing issues with?

[Shadark]

Sure, here they are:

https://pastebin.com/gV3Nxj3y - Controller.txt
https://pastebin.com/ksk6XB6L - Controller_ui.txt
https://pastebin.com/zu4X6WY5 - Cloud_log.txt

[austinp_valve]

Can you also upload your workshop log? And if you could note a time period when the issue occurred that'd be helpful in parsing through the log files.

[Shadark]

Ok, I managed to fix that, I'm going to post the solution anyways but it's a niche situation so I wonder if it'll help someone :P workshop.log was the key to solving this problem because it pointed to a problem when copying/modifying the configuration files.

The problem was that I had symbolic links in Windows in the workshop folder pointing to another hard drive (I had like ~15GB of Arma 3 mods and I didn't want them on my SSD). Strangely, those symbolic links were pointing to the correct folder but in the wrong hard drive (C: instead of D:). I removed every symbolic link and moved again the folders to the SSD (after removing Arma 3 mods). Now every configuration is updating correctly!

Thanks to all for your time ^^

[MartyWF]

NP!!!

[dsiOne]

Anyone else have similar issues with this regarding Steam's own seperate drive support? C:\ is my main Steam install path of course, but For Honor is sitting on 3 bars and it's installed on my V:\ drive. It worked previously while installed on the V:\ drive, but I haven't played in a couple of months so I have no idea if a patch might have broken it.

EDIT: Seems to just be an access violation in my case causing the Steam controller configuration window to load forever, running Steam as admin fixed it. Hadn't had to do that in the past though. Of course, you also have to run uPlay as admin if you need the friends support... the joys of competing digital bookcases...

[FAQUE]

Originally posted by MartyWF:

Here is a way to Repair / Refresh Steam - delete everything in your steam folder except steamapps and Steam.exe. Run steam.exe and it should redownload and reinstall Steam. Steamapps folder is where your game files are stored and so if you don't delete it you won't have to redownload your games. Try this and see if the errors continue...

Post Back wheter this works or not... So otheres can help...

Cheers and Good Luck Gaming Dude!!!
MartyWF

For those still trying to fix this issue this completely fixes it! Thanks for posting the solution.

[kas :3]

i have this same issue even after following all these steps, what else could be the problem

[austinp_valve]

Opt into beta. There is a bug in stable right now that will get hotfixed soon.

[kas :3]

Originally posted by austinp:

Opt into beta. There is a bug in stable right now that will get hotfixed soon.

thanks man, this solved it