Known issues

[Tanidar]

The issues list:

1. The game supports only 5:4, 4:3, 16:10 and 16:9 screen aspect ratios.
* Ultra-wide screen aspect ratios (for example - 21:9) can cause a number of problems within the game, such as distorted character observation, etc.
* AMD Eyefinity/ Nvidia 2D Surround 16:3 (5760 x 1080), 24:5 (5760 x 1200). Video cutscenes do not span across all 3 displays; some gameplay elements are out of screen and cannot be accessed.
* Portrait screen setup - the picture is distorted; some gameplay elements cannot be accessed.

2. AMD Crossfire: FPS drops and screen flickering on older graphics cards and out-of-date drivers.

3. Intel integrated graphics: Performance is insufficient to play the game comfortably (7-10 fps).

4. Sound distortion on some PC configs.
* On some configurations, the sound distortion is observed after exiting Deduction Space. To fix this you can set the sound effects to 0.
* On weak PC configurations, the sound distortion can be observed if the CPU is at maximum 100% while playing the game.

5. Screen locking in Fullscreen mode on some PC configurations.
* Screen can lock up for a duration of several minutes upon game exit after an extended gameplay session.

[esmeria]

I have the problem, that since I started playing the second case, certain objects and persons keep flickering and changing colours (like a lightning storm in scotland yard). I have no isssues with sound or gameplay. The flickering seems to be only a visual effect, but it is quite annoying.
Any chances you are going to fix this soon?
(AMD FX 8320 8 Core, 3,5 GHz, 8GB RAM, AMD Radeon R9/ HD 7900 Series)

[Jazz]

Hello !

I have a problem in the clubhouse with the Maya's Temple cutscene.

1. First, i put the missing piece of Guatemala on the globe.
2. When the globe is open, i put the mini Temple on the center of the map.
3. Sherlock says he can imagine what has happened during the expedition.

Nothing else.

I can leave the globe and walk around in the clubhouse, leave the clubhouse etc etc and when i go back to the globe, i can see the cursor " ! " in the white circle and i can click on the mini Maya's Temple but Sherlock says (again) he can imagine what has happened during the expedition....
The cutscene never begin...

Game restarted...nothing.
Last save loaded...nothing.
Curent level fully rebooted...nothing.
Integrity of game Steam files...nothing.

Any idea ?

Thx

[blackphoenix82]

finished the game with no issues. Be sure to deactivate every overlay and monitoring program, they can be the cause of crashes and glitches

[Jazz]

Originally posted by blackphoenix82:

finished the game with no issues. Be sure to deactivate every overlay and monitoring program, they can be the cause of crashes and glitches

I will try to disable the Steam overlay, thx :-)

Edit: Nop...the bug still occure...
I also tried to switch the game language to English from french but...nothing happen...

[viktor]

Originally posted by JazZRocK:

Hello !

I have a problem in the clubhouse with the Maya's Temple cutscene.

1. First, i put the missing piece of Guatemala on the globe.
2. When the globe is open, i put the mini Temple on the center of the map.
3. Sherlock says he can imagine what has happened during the expedition.

Nothing else.

...

Any idea ?

Thx

Try to check your Deductions (B for keyboard). Maybe you can combine some task

[Jazz]

Originally posted by viktor:

Try to check your Deductions (B for keyboard). Maybe you can combine some task

Thx, i will try this :-)

If I understand well, waiting the end of all the task in a case to take a look at the deductions screen is not recommended ? I must to take care of the deductions screen simultaneously ?

Edit: Ok that work now !
Indeed, we must interact with the deductions screen at the same time as we progress in the case.

Thank for your light Viktor.

[CockRobin]

Originally posted by Tanidar:

The issues list:

1. The game supports only 5:4, 4:3, 16:10 and 16:9 screen aspect ratios.
* Ultra-wide screen aspect ratios (for example - 21:9) can cause a number of problems within the game, such as distorted character observation, etc.
* AMD Eyefinity/ Nvidia 2D Surround 16:3 (5760 x 1080), 24:5 (5760 x 1200). Video cutscenes do not span across all 3 displays; some gameplay elements are out of screen and cannot be accessed.
* Portrait screen setup - the picture is distorted; some gameplay elements cannot be accessed.

2. AMD Crossfire: FPS drops and screen flickering on older graphics cards and out-of-date drivers.

3. Intel integrated graphics: Performance is insufficient to play the game comfortably (7-10 fps).

4. Sound distortion on some PC configs.
* On some configurations, the sound distortion is observed after exiting Deduction Space. To fix this you can set the sound effects to 0.
* On weak PC configurations, the sound distortion can be observed if the CPU is at maximum 100% while playing the game.

5. Screen locking in Fullscreen mode on some PC configurations.
* Screen can lock up for a duration of several minutes upon game exit after an extended gameplay session.

Don´t forget point 6: HIgh GPU temps for the Radeon R9 280x :(

Has anyone else experienced this issue?

[kunstmensh]

Frogwares are you serious? Do you think if I want to play Sherlock Holmes game - I want ro play QTE, I want to be hunted? Exactly I don't. I want to be Detective, I want to investigate crime! Previous part was a brilliant. Why you changed you mind? Mission in the Forest - worth mission in the andventure/quest games I've ever played. Detective vision - Sherlock became a Witcher?! Why you add such feature? And because of 20 sec freezes it's impossible to play. I'm dissapointed. :(

[Hessan]

Can you please fix the ultra widescreen issues? I happen to have an ultra widescreen and parts of the game are unplayable due to the action buttons and such being in the wrong places.

[ツ GameR ジ]

The GAme crash when i get to case 3!! The game has found an unecpeted error and wil be closed!!! what a dam s h i i i t is this!?! Play 2 cases, and the rest is f.u.... cked! WAnt MY money Back!!!!!

[Tanidar]

2 RyanII: Please check game cache integrity: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

[KillingArts]

Originally posted by Tanidar:

2 RyanII: Please check game cache integrity: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

could you please at least give us an answer regarding 21:9 issues? will you fix it? several people asked about it, but you only seem to answer other questions. it would be nice to know if we can play the game in the near future. we paid money for it, after all.

[Tanidar]

Quite difficult to answer the question if I don't know the answer. In technical part I can answer that it forces to re-make every single zoom or puzzle. It's not a 20 minutes work for a team.

[djvicks96]

Originally posted by Fuinseoig:

Can't climb the ladder in Hurst's hovel - Holmes takes the first step then it freezes every time and I have to use Task Manager to stop it running. What's that about? Am I doing something wrong?

I have the same problem . . did you find out how to sort this ?

[Tanidar]

Press W to climb up or S to climb down. This question and others are covered in FAQ