Won't Launch

[Van]

I'll get the "preparing to launch menu" and will be shown as "in-game" for a couple second and then nothing.

My Specs:

CPU: Intel Core i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
GRAPHICS: NVIDIA GeForce GTX 660
RAM: 8GB
OS: WIN7 64
DIRECT X: DX11

All my drivers are up to date, I have enough HDD space, I've verified my cache files, launched with "-nosettingslimit", restarted steam and my pc multiple times, reinstalled and repaired Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) and deleted and reinstalled the game itself but nothing has worked.

When I bought Crimes and Punishment this exact same thing happened and ended up just playing on my really crap laptop that I don't have anymore so I can't even do that now. Needless to say, this is very frustrating and I hope you can fix this issue.

[Tanidar]

you can check if there are some dlls missed on your PC with dependency walker program http://www.dependencywalker.com/

For Sherlock Holmes: The Devil's Daughter you must use the 64 bit version of program, for Crimes and Punishments 32 bit (depends on game executable architecture).

[Van]

I got the message "Error: At least one file was not a 32-bit or 64-bit Windows module." How do I find out which one/s?

[Van]

I think I figured it out. The file D3DCOMPILER_43.DLL and XAPOFX1_5.DLL are the two affected files. Does that make sense to you?

[Van]

Fixed it by deleting the above corrupted files and re-downloading DirectX.

Thanks for your help, Tanidar. I'm very happy with the customer support.

[Elulu]

Nice tool, i could solve the problem too. Thanks!

[RwolfWarr]

I have the same problem, I just downloaded the dependencywalker and it appears errors but I dont know how to fix it, please help me. I can send screenshot of the errors

[Van]

What are the files that have the errors?

[RwolfWarr]

the errors tha appears are:
Error: At least one required implicit or forwarded dependency was not found.
Error: At least one module has an unresolved import due to a missing export function in an implicitly dependent module.
Error: Modules with different CPU types were found.
Warning: At least one delay-load dependency module was not found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

And the files with errors (are the ones with a red square on the left?):
-D3DX9_43.DLL
-API-MS-WIN-CRT-PRIVATE-L1-1-0.DLL
-DBGHELP.DLL
-KERNEL32.DLL
-MSVCRT.DLL
-SHCORE.DLL
-SHLWAPI.DLL
-IEFRAME.DLL

[RwolfWarr]

by the way in the error of D3DX9_43.DLL appears is the only one that appears with red letters x86, my laptop is windows 10 x64

[Van]

I'm sorry this is much more complicated then I had to deal with so I don't know! Tanidar, can we get your help with this please?

[Tanidar]

32 bit version of D3DX9_43.DLL is not the right one, try to install again <steam>\steamapps\common\Sherlock Holmes - The Devil's Daughter\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

This can fix the version but sometime (read very often) Microsoft things are not works as this supposed to. In this case you must open Jun2010_d3dx9_43_x64.cab from DirectX installator folder and copy D3DX9_43.DLL from there to c:\windows\system32 or game executable folder

[RwolfWarr]

Hey guys, I Just woke up, I forgot to tell you I managed to play te game yesterday :D You are right Tanidar that was the solution. Thanks both for the help I'm very happy now