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I have the same problem. Its powered but I cant use the track do elevate / de eleveate.
I had the same problem. Quitting the game and restarting our server solved the problem for me.
It works fine when you're on the platform, but the track controls are not available...
I've been playing the game for 6 months... and the conclusion I've came to is that Wildcard just don't give a ♥♥♥♥, I won't buy another game from them, there are more bugs than features in the game, and apparently a lack of ability or plain interest to resolve them.
Going into the elevator shaft in order to reach the track to call an elevator seems dangerous...