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I have been using them for about a month. Had two problems with up loading which they fixed both in less than 24hrs of me emailing them. No problems with updating or installing mods.
Do you understand what it meant to rent a host and run your own server?
They are my worse experience. Not answering to tickets (i've waiting for more than 24 hours, then I cancelled my account), removing your topics in their forums if you complain about this (censorship), and etc. The worse.....
+Servers are fast and have decent ping
+The price is good
+If you are running a basic vanilla server they are unbeatable
-The initial day we purchased our server no one could join it. They said it was fine and they could get in. We restarted it a few times and when it didnt work my brother (rudely, sadly) demanded a refund. They dont issues them. Neither we nor our players could get in until the evening of the next day when the server came down on its own and went back up.
-A few times now we have had to delete ALL the mods on the server and reinstall them just to get the server to update them. This is SUPPOSED to be completely automated, but for whatever reason it will occasionally not work.
- The ticketing system is far from smooth. Sometimes it times out posting your support request (requiring you to retype the whole thing) or your ticket will just sit there unanswered until you send the same one again.
-Commonly used admin tools like ARKRemote and ARKON are not supported
-Posting in the forums for help basically gets you told something along the lines of "Nothing is wrong, what did you do? Post a ticket"
I mean I can admire their speedy servers and decent ping, but there are issues there.