Ark keeps causing a whea uncorrectable error when launching singleplayer

[DEMIG0D_SHRIMP]

Alrighty, so for whatever reason, when I try to launch a singleplayer game on "The Island" I keep getting BSODed. I use to have an error but managed to remedy it back to where it originally kept blue screening my system.

That being said, my 6 year old laptop can play Ark just fine. I don't have the exact specifics for that machine, but I do know it roughly has the following:

> i7 processor
> 16 gb ram
> Nvidia GeForce 845m

So this little bugger can run it no issue from the get go. Now as for my new desktop, these are the specifics:

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 3696 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2060 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 27.21.14.5206
DirectX Driver Version: 27.21.14.5206
Driver Date: 8 12 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2060 SUPER
VendorID: 0x10de
DeviceID: 0x1f06
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1080
Desktop Resolution: 2560 x 1080
Primary Display Size: 26.50" x 11.18" (28.74" diag)
67.3cm x 28.4cm (73.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 32682 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 4291746 Mb
Largest Free Hard Disk Block: 3328490 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 036fe776f15afc1ea0104dfbac8380542d2627bd
Disk serial number hash: 1dffda73

Can someone tell me what I need to do in terms of settings or problem solving? I'm not sure what I'm doing wrong if anything.

So far I have:
> reinstalled my GeForce driver
> tested my Ram (both modules are fine)
> uninstalled and reinstalled Ark
> Deleted every folder for "The Island" and verified integrity
> Verified integrity
> Checked for multiple updates

Does anyone have any suggestions or known solutions as to how to get things rolling? I'm not sure why my laptop is able to run it fine and this newly build desktop struggles with it.

[zerassar]

BSODS are typically a problem with drivers and/or Hardware. Whilst you may only get the issue whilst playing Ark, it is very likely not the root cause.

Ensure that ALL of your drivers are up to date. You seem to have focussed only on your graphics. On the graphics though, you could try some older drivers to see if there is any difference.

[DEMIG0D_SHRIMP]

Gotcha gotcha. I did a couple different things over the past couple days, and can't remember all of them. The graphic driver was the most recent of these. I'll probably try and check for an older driver since other games work fine, but only running into this problem with Ark like you mentioned and see if that changes.

I have been checking all the drivers, so unless something changed, I believe are all up to date.

[zerassar]

A long time ago a faulty NVIDIA driver was causing BSODS but seemingly only whilst playing Ark. It was about the time the 2xxx series came out. 1xxx owners could rollback to v399.
2xxx owners had to make do with lowering the terrain shadows all the way down.

Took NVIDIA like 6-9 months to fully resolve it.

[DEMIG0D_SHRIMP]

Hmmmm....I did a jump back to the July driver and same issue. Blue screened, but loaded a bit further. May try the terrain shadows bit here.

[DEMIG0D_SHRIMP]

Shadows are already at their lowest, so I'll have to see if I can't find an older driver than a month. Compare it to what my 845m has on my laptop to see if that'll help in relation to finding one.

[zerassar]

Don't forget all the other system drivers...

[DEMIG0D_SHRIMP]

Which would include what specifically? Audio, display, mouse? I've been checking for updates and nothing is popping up and every driver/system driver I'm checking is updated with the latest driver.

[zerassar]

Your laptop vendor should have a tool you can download that will handle it all for you.

[DEMIG0D_SHRIMP]

I am on a desktop tower. My laptop is the one that I can play Ark fine on despite being 6 years old.

[zerassar]

Originally posted by DEMIG0D_SHRIMP:

I am on a desktop tower. My laptop is the one that I can play Ark fine on despite being 6 years old.

Doesn't matter. Your motherboard vendor will have a tool that will cover most of the built in devices.

Otherwise for all additional devices it's on you to lookup the manufacturers website and confirm.

Normally between the mobo vendor and NVIDIA for most people all devices are covered.

[DEMIG0D_SHRIMP]

Gotcha gotcha. Then in my case, I believe it's ASUS Q-Installer that handles that. It is saying everything is up to date. I went through the entire device manager and manually checked for updates for each one.

As far as I can tell, and what Q-Installer says, everything I have is currently up to date. A friend mentioned that if it's a driver, then it's possible it's getting into a kernel when it's not supposed to be.

I checked the ram yesterday and neither of the cards came back faulty. That being the case, I could reseat them and see if it's a classic "blow on the cartridge" fix.

I really appreciate the help. It's just been a problem for three days now that I have been trying to tackle and you're the first person to offer anything.

[zerassar]

Originally posted by DEMIG0D_SHRIMP:

Gotcha gotcha. Then in my case, I believe it's ASUS Q-Installer that handles that. It is saying everything is up to date. I went through the entire device manager and manually checked for updates for each one.

As far as I can tell, and what Q-Installer says, everything I have is currently up to date. A friend mentioned that if it's a driver, then it's possible it's getting into a kernel when it's not supposed to be.

I checked the ram yesterday and neither of the cards came back faulty. That being the case, I could reseat them and see if it's a classic "blow on the cartridge" fix.

I really appreciate the help. It's just been a problem for three days now that I have been trying to tackle and you're the first person to offer anything.

Do NOT use device manager to check for driver updates. That relies on Windows update and can apply either generic or out of date patches. You can of course use it to confirm the version number. Just not the update itself.

Always use the tools from your device vendor or manually check against lists on their websites.

[DEMIG0D_SHRIMP]

I also did Q-Installer, so it wasn't just device manager. In fact, device manager located something with the Nvidia bit, did an update, and even after running Q it is all up to date.

I may still need to find the surefire checker program, if it wasn't preloaded, but at least the blue screening seems to have stopped and I managed to get an error code.

Error Code 2: https://i.imgur.com/UrSQ8Sd.png

Before the BSOD I would get this error code: https://i.imgur.com/gsNYawv.png