ARK: Survival Evolved

ARK: Survival Evolved

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JasonB 2 ABR 2016 a las 5:29 p. m.
IP Banned before Even Logging in SURVIVE THE ARK... HOW???
I was banned from SURVIVE THE ARK nearly 2 months ago for NO reason. Sent No Post, nothing, I was wrongly permantly banned through system error, some sorta bug?- I hadn't even made a single post for months. How could I possibly deserve a permanent ban? Whats worse is that I havn't even logged in through steam, I use anothers computer and I get the same banned message. HOW IS THIS EVEN POSSIBLE? Banned before even logging in? On other people's computers?

For some reason, a permently banned person cannot even read the sites content. Wtf is this? I have sent a number of emails over the last 2 MONTHS and not 1 reply to remove this ban I should never have got in the first place.

CONTACT US? Is there even a support team? WTF are they doing? I am incredibly ♥♥♥♥♥♥ off. Someones not doing their job, I will make my voice heard, I will contact Jesse if I have to, this no response from customer support for over two months is pathetic.
Última edición por JasonB; 6 ABR 2016 a las 4:23 a. m.
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Mostrando 16-30 de 31 comentarios
JasonB 9 ABR 2016 a las 3:18 a. m. 
Hey could someone please post Ark Digest 29 Q+A in here please? Cheers!
Schogo 9 ABR 2016 a las 4:16 a. m. 
So I hope I never get banned for no reason. Sounds like the Anti-Cheat-Program is very very aggressive...
Voldrath 9 ABR 2016 a las 4:33 a. m. 
Here ya go.

ARK Digest Q+A

Survivor, Ghost334 asks, "How will the new tek armor work, will it only give you extra protection or will it also work as an exoskeleton and make it so that you can carry more or maybe give you protection from fall damage?"

Quote

The Tek Armor has properties beyond simply extra armor protection. It alters how much and how long you’re affected by debuffs, reduces fall damage, and other special properties! These capabilities do, however, require periodic recharging... ;)

Survivor, Dinopants asks, "I noticed that although the sloped roof is able to be placed both upward and downward, the sloped walls cannot be flipped to match any roof pointing downwards. Will the sloped walls eventually be given the ability to flip directions like the sloped roof?"

Quote

We’ll fix that soon! Looking forward to seeing how builders will utilize this change.

Survivor, Neizan, asks, “Will we have workshop (mods and maps) for ARK SotF?”

Quote

Yep, we plan to release the Survival of the Fittest Dev Kit shortly!

Survivor, Katigura, asks, “Is there anything you guys can give/show/tell us about the older-dino pass?”

Quote

Sure! Here's a couple examples: Trikes will be given a skewer attack, Rex’s will be given a debuff flee-instilling roar, there will be Fish Meat, Dodo’s will be given the capability to be carried around by hand, and more!

Survivor, Akeema, asks, “I've seen a lot of focus on bringing more oceanic creatures into the game, lately. While I'm pumped for this, it leaves me wondering if you also plan to bring more air creatures into the game?”

Quote

Yes, just look at the Dossiers, many air creatures to come -- and more yet not yet revealed... ;)

Survivor, FaneBlackwing, asks, “Would you guys think about adding special perk bonuses to the Artifacts? For example, we may equip one Artifact on our character giving them a unique bonus. (Artifact of the Immune making you more resistant to natural effects like freezing and overheating and possibly immune to the toxic damage in the swamp cave?)”

Quote

That’s a really neat idea, I can dig it. Will further consider it!

Survivor, DiloFodder, asks, “Will the tek tier bring new base defenses such as electric fencing (touching the fence would incur an electric shock that deals knock-back and torpor) or laser fencing? (touching the laser fencing would deal heavy damage and strong knock-back)”

Quote

The Tek Tier will add a form of powered force-field along those lines!

Survivor, Hope, asks, “Will we be getting any more instruments next to the drums? A Didgeridoo, conch shell horn, or ruman tuba, as well as other instruments would be really neat to have.”

Quote

Our next planned instrument is a xylophone, couple weeks out!

Survivor, FaneBlackwing, asks, “With the new Dunkleosteus taking Titanoboa Kibble as it's preferred kibble, Titanoboa eggs are starting to become a need. Could we see the Titanoboas become tameable in the very near future and receive genders so we can collect eggs from them easier? It's a real pain, especially on SP, where I can barely find any of them.”

Quote

Yes, we plan to add tameable Titanoboas quite soon!

Survivor, Weapon14, asks, “Will we eventually be able to transfer dinos from official servers to personal provided servers?”

Quote

Yeah, we’ll add that capability back in, specifically for Dino export from Officials.

Survivor, UpFromTheDepths, asks, “What animals (specifically dinosaurs) did you want in the game but didn't make the cut?”

Quote

There are many, many theropods and sauropods that didn’t have enough to visually/functionally distinguish them from some of the ones we’re already doing. We want the ARK to be as diverse as possible, as much as we and others love their theropods/sauropods.

Survivor, PhantomGamer, asks, “Can we have a server option to disable fog? It's a very limiting weather effect that makes it so you have to sit and wait for it to be over, which is a bit stupid.”

Quote

We’ll add in configurable server options for each of the current and upcoming weather systems.

Survivor, Mr.Grey, asks, “Will you guys add Mic input option so we can use voice changer software, It would help the RP community alot!! Thanks :)”

Quote

Haha we’ll look into it. ;) We love our RP community!

Survivor, MrXQuikSilver, asks, “Will we ever get another weapon for underwater ( harpoon) or maybe another melee weapon such as a mace, Molotov, make hatchets throwable, or a boomerang.”

Quote

Boomerang is incoming! See what I did there ;-P

Survivor, TR-8R, asks, “Will the antidote be an universal one or we will have to make specific antidote for certain diseases?

Quote

Each of the diseases will each have their own specific antidotes. :o

Survivor, JuicedMachine, asks, “Would it be possible to expose a list of dinos tamed by the tribe?”

Quote

Yes, that’s a very good idea! We'll do that.

Survivor, viewsfromla6, asks, “What are the plans to make people explore the ocean more? Rarer resources forcing people to go deep down, more sea dungeons?”

Quote

Sea Dungeons are already in the works. ;)

Survivor, nafroberts, “Are there any plans for dino-mounted weaponry? Like a mounted battering ram, catapult or canon that could take the place of or be added to a saddle? This would make dinos like parasaurs more useful in a battle or siege.”

Quote

Cannons at the more primitive level. Tek Tier will introduce Dino-mounted plasma weapons that can be fired while actually riding the creature.

Survivor, Mullahadin, asks, “Could we get a peek at the breeding mechanics phase 2? Rumors are being created left and right.”

Quote

It involves genetics, random mutations, and family trees!

Survivor, Wulfsige85, asks, “Can we have items appear on players characters when they have them equipped in the quick bar? you know a little visual aid e.g. pistol with holster, rocket launcher on there back, bow on shoulder etc. that way other players can tell if someone's packing heat.”

Quote

The main issue with this is that it becomes problematic when the weapons aren’t grouped into “types”, and also would tend to look pretty strange given the variance of ARK humans’ size and shapes. However, we will further consider what can be done to provide more visual recognition of someone who’s got weapons in their quick bar...

Survivor, Huntzilla, asks, “Could there be a creature that FAKES getting knocked out and you have us a scope to make sure? Or a creature that is able to attack a little when knocked out so you have to be careful?”

Quote

We will be looking into real creatures which may have ‘played dead’. But as for dangerous when unconscious, wait ‘till ya see a torpored Titanosaur!

That’s it for this week’s ARK Digest! Thanks for tuning in and hopefully you’ve walked away learning something new! ;) Thanks for all the support, engagement, and feedback so far!
JasonB 9 ABR 2016 a las 6:16 p. m. 
Thanks Voldrath! Appreciate it.
Última edición por JasonB; 9 ABR 2016 a las 6:21 p. m.
JasonB 9 ABR 2016 a las 6:19 p. m. 
Publicado originalmente por Schogo:
So I hope I never get banned for no reason. Sounds like the Anti-Cheat-Program is very very aggressive...
If they rectified the situation straight away it wouldn't be such a problem.
What's worse is they take so long to fix mistakes. The way they IP ban users without being able to even read posts is wrong, even if the banned guy was a trouble maker. I only posted bug reports so this whole thing is completely unfair and outrageous and they refuse to respond to my emails. They make a great game but where's the customer service?
Última edición por JasonB; 9 ABR 2016 a las 6:20 p. m.
JasonB 10 ABR 2016 a las 4:29 a. m. 
So I got an email today from Wildcard Support

"Hey Survivor,

"We've made some changes on our end and you should now be able to log into your ****** account with the password "*****". First thing you should do after logging in is change your password.

After you've done that, you should be able to submit a support ticket to support.survivetheark.com and we can look into your situation further for you."


Umm... Thats great but I STILL CANNOT LOGIN!!! As soon as I try to login or submit a ticket, it goes to the "Something went wrong, you are banned from this site...." Come on guys...

I tried to send an email back, but guess what... They tell me to send a ticket through support, something which I absolutely still have no access to. This is beyond ridiculous. Wtf do i do?

Can they not just lift my ban? There have been absolutely no changes to the way the site runs for me. At the very least they should provide me with a point of contact non-site related as I cannot submit support tickets....

What a freaking nightmare :(
Última edición por JasonB; 10 ABR 2016 a las 4:35 a. m.
cheefii 10 ABR 2016 a las 7:19 a. m. 
Yeah, they haven't even responded to any of my friend's emails yet. She's in the same boat, can't log in to submit a ticket. It's a bit ridiculous, no? :/
Nubsly 10 ABR 2016 a las 8:08 a. m. 
Hey Jason,

I just tested the account and password on support.suvivethark.com and I was able to log in and access the "Submit a request" button.

Go to support.survivetheark.com, click "sign in" in the upper right. Then click "Submit a request" also in the top right.
JasonB 10 ABR 2016 a las 9:20 p. m. 
Publicado originalmente por Nubsly:
Hey Jason,

I just tested the account and password on support.suvivethark.com and I was able to log in and access the "Submit a request" button.

Go to support.survivetheark.com, click "sign in" in the upper right. Then click "Submit a request" also in the top right.

Hi Nubsly, I just tried it. I know exactly what you mean. I click on the Orange Tab that says "Submit a Request [Sign in]" and then instantly it goes to the "Sorry, there is a problem
You are banned from this site."

I know this sounds odd, but perhaps simulate an IP Ban on yourself to test? Thats the only thing I can think of for testing purposes.

From there, I can click on "Contact Us" and I get several fields to input information here. This is the page I'm talking about https://survivetheark.com/index.php?/contact/

This is the only page that I have access to. From this page, I have sent numerous emails over the past month or so and havn't recieved a reply. I believe you said this page wasn't active anymore in a previous post on this thread and that I should attempt to submit a ticket?

Submitting a ticket is absolutely not possible. I don't even get a chance to login before the banned page shows up.
Nubsly 10 ABR 2016 a las 9:42 p. m. 
I've just double checked with our web admin, and there is no IP ban on your account. He suggested you try clearing your cache as that may be why it still thinks you're banned.

http://www.refreshyourcache.com/en/home/
JasonB 10 ABR 2016 a las 10:07 p. m. 
Publicado originalmente por Nubsly:
I've just double checked with our web admin, and there is no IP ban on your account. He suggested you try clearing your cache as that may be why it still thinks you're banned.

http://www.refreshyourcache.com/en/home/

Ok... Well there's a serious problem here then.

Are you able to tell me when the ban was lifted or why it was even put into place? If you can email me, that'd be great if you can't discuss this here.

Anyway, I've cleared both Chrome and IE caches and nothing has changed. The problem is not with a browser, it is much much bigger than that.

I can't access the page from my phone, my brothers computer, my work computer, even my Girl Friends Computer who lives an hour a way from me. It doesn't matter if I use internet explorer, google chrome, firefox, anything etc. It's like the IP ban follows me around whenever I login to Steam on any device and is applied to that workplace. I don't know what you guys have done or why you chose such an agressive way to put bans in place... Isn't a bit too much?

I've come to the conclusion that...

The page just doesn't like me... and the engineers can't help. They say I'm not I.P. Banned when clearly I become banned no matter what device (PC/Laptop/Mobile Ph) or where I try to access the page from (home/work/etc).

It doesn't seem like this is going to get resolved. :(

Welp, I appreciate that you tried to help Nubsly. Thanks for your time.

Última edición por JasonB; 10 ABR 2016 a las 10:12 p. m.
JasonB 10 ABR 2016 a las 10:12 p. m. 
Update: I just tried my phone, it's working on my phone now. But still not on Google Chrome/I.E.

I might try a reset. I'll let you know what happens.
Última edición por JasonB; 10 ABR 2016 a las 10:12 p. m.
JasonB 10 ABR 2016 a las 10:23 p. m. 
Right well heres the latest.

I only have access to Survive the ARK on my phone which was not available to me before. I will not log in for fear of becoming banned on my phone.

Trying to access Survive the ARK on any browser on any computer in my home results in the Ban Page showing up.

Atleast I have access to it on my phone now, so thats something I guess.
Última edición por JasonB; 10 ABR 2016 a las 10:24 p. m.
Kings 11 ABR 2016 a las 12:00 a. m. 
Publicado originalmente por JasonB:
Right well heres the latest.

I only have access to Survive the ARK on my phone which was not available to me before. I will not log in for fear of becoming banned on my phone.

Trying to access Survive the ARK on any browser on any computer in my home results in the Ban Page showing up.

Atleast I have access to it on my phone now, so thats something I guess.


Hmm. That's odd. Are you using your phone 4G LTE to access that website or are you connected to your Wi-Fi from your own networking connection?


Try doing the following
(It's to reset your DNS and to make sure that all of the activities gets release from your router)
Restart your router(Your internet box)
Hold down the Windows key and press R. (This will open the Run dialogue.)
Type cmd and press Enter. (This will open a command prompt.)
Type ipconfig /flushdns and press Enter.
Type ipconfig /registerdns and press Enter
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot the computer.

Disable your Anti-Virus and Firewall.

Try to using Google's DNS https://developers.google.com/speed/...cs/using?hl=en - https://www.youtube.com/watch?v=7DBRynpVT84
Don't forget to flush your DNS after changing to Google's DNS.

Keep in mind that it might be your ISP is blocking the connection, you can search for free VPN and then try it again- There are many of free VPNs out there.

Regards!

Let me know if this helped at all,

Kings 11 ABR 2016 a las 12:01 a. m. 
Before doing this:
"Hold down the Windows key and press R. (This will open the Run dialogue.)
Type cmd and press Enter. (This will open a command prompt.)
Type ipconfig /flushdns and press Enter.
Type ipconfig /registerdns and press Enter
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot the computer."

Make sure your router & internet is back up and running.

Sorry I missed that important part.
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Publicado el: 2 ABR 2016 a las 5:29 p. m.
Mensajes: 31