Cant join any official server ."help please"

[☠ReTrO☠]

cant join any official server .
i downloaded ark fresh . unsub all my mods , del them in content . verify game 100 times .. If i join on official server it takes a while then joining failed connection timedout ... Please help , where do i find port's

[retsam1]

Mods would be not relevant to official servers.

So:

1. Go to the steam help menu, click system information and then copy paste all that here so we can see what steam detects for your rigs and any discrepancies.

2. Use the battlemetrics website, search the server you're attempting to join to make sure it is actually up and not down for some reason.

3. Can you join other servers that are unofficial servers with no issues?


Start with those in that order and lets see from there.

[Nickname11312]

I have the same problem
i checked the website u offered and about system info here it is
Computer Information:
Manufacturer: ASUS
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 4104 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1650 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4120
DirectX Driver Version: 26.21.14.4120
Driver Date: 11 6 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1650 SUPER
VendorID: 0x10de
DeviceID: 0x2187
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (HyperX Virtua

Memory:
RAM: 16299 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1021535 Mb
Largest Free Hard Disk Block: 234841 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
Disk serial number hash: 3c4529e9

[retsam1]

1. May or may not be related but:

Driver Date: 11 6 2019

You havent updated your graphic card driver in over 1.2 years. That's a no no in gaming.

Go to the nvidia website. Download the program "Geforce Experience". Use it to not only keep your computer up to date for the gpu driver but it also recommends settings to you for playing games like ark graphics wise(hint your rig is not meant to play ark in the highest settings).


2. Also you didn't answer my question from point 3 above. Make sure you do not have firewalls preventing you (either your comp or router or both) from playing official servers. This was part of the reason why I wanted you to answer point 3 so we could establish if you could playing any servers be they official or unofficial.

3. Go to your Steam menu, click settings, then click in game. Go to the server browser pings section and set to 250.

[Nickname11312]

i can play unofficial

[Nickname11312]

i can play unofficial server np
I downloaded Geo Force Experience and updated mt graphics card
The official server i trying to join is on and it had no mods
i set browser ping to 250

[Wariat117]

Are you trying to join official server throught game? (aka you start ARK and go to list of servers, now you join and it tells you timed out)

or you use steam server list for games and join throught that? (aka you don't start ARK, and go to ARK server list in steam and press join, the steam starts ARK, and it tells you timed out once ARK is started)

[Nickname11312]

i forgot to mention i still cant join official

[Nickname11312]

i trying throught game

[Nickname11312]

i still cant join official servers can someone help?

[Wariat117]

maybe you are banned from officials?
no idea if there is way to check this

but unofficials work, officials don't, totally no other idea comes to my mind

[Nickname11312]

how is that possible? like maybe they think i am hacking?

[Wariat117]

Originally posted by Blade:

how is that possible? like maybe they think i am hacking?

there are other ways to get banned than hacking
but since it's not confirmed... it would be nice to find a way to find out if you are actually banned
(did you ever play officials and now you can't? or you never could play officials?)

[Nickname11312]

Originally posted by Wariat117:

Originally posted by Blade:

how is that possible? like maybe they think i am hacking?

there are other ways to get banned than hacking
but since it's not confirmed... it would be nice to find a way to find out if you are actually banned
(did you ever play officials and now you can't? or you never could play officials?)

i never played official

[Wariat117]

Originally posted by Blade:

Originally posted by Wariat117:

there are other ways to get banned than hacking
but since it's not confirmed... it would be nice to find a way to find out if you are actually banned
(did you ever play officials and now you can't? or you never could play officials?)

i never played official

then it kills the idea of ban
since you never played they couldn't ban you

then I'm out of ideas, some random stuff:
checking if the servers you try to join are online on battlemetrics like the guy already suggested
or posting names of servers and maybe someone tries if they can join them?

[☠ReTrO☠]

@ blade i got a VPN , when you are ingame , just connect vpn to any other place then you good to go ... worked for me