Please help me with my crashing computer

[Pennywise69]

Hey guys i have recently bought a gaming pc i bought it specifically to play ark, anyway sometimes my game will randomly crash and my pc restarts, from memory i only recall this happening in the desert in ragnarok, this is so frustrating as i am constantly loosing my tames and loosing all my progress, my pc is aorus B450 elite mobo, 5700xt radeon, ryzen 5 3600 cpu and 2 x 8gb ram it says tough ram on the sticks,i have crashed in pubg before also but not often maybe once a day but it ark it can be any amount but not extremely common, i looked up an error report from another because it couldnt find one from the most recent crash this is what it said

Description
Faulting Application Path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AUEPMaster.exe
Application Version: 1930.1.29.808
Application Timestamp: 5d4ca900
Fault Module Name: AUEPMaster.exe
Fault Module Version: 1930.1.29.808
Fault Module Timestamp: 5d4ca900
Exception Code: c0000005
Exception Offset: 0000000000006b82
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3e2b
Additional Information 2: 3e2bf8b14f36d8078fe0cfca8bbd520f
Additional Information 3: 8a96
Additional Information 4: 8a967d192505d6f4a26f4f99b584ff8f

Extra information about the problem
Bucket ID: 8943a197b3edaa173f5616246951d2bd (2258016608814486205)


could this possibly be a cpu issue? also my ram sticks are side by side i could it be that i need to put them 2 slots apart??

Please help

[Schrader]

It looks like AMD is having some kind of trouble. Have you updated your drivers? The 'faulting application' is coming from AMD in some way. Maybe try reinstalling your AMD drives or wiping your PC for a fresh start?

Sorry man I cant imagine how frustrating it must be

[Pennywise69]

Originally posted by God Himself:

It looks like AMD is having some kind of trouble. Have you updated your drivers? The 'faulting application' is coming from AMD in some way. Maybe try reinstalling your AMD drives or wiping your PC for a fresh start?

Sorry man I cant imagine how frustrating it must be

Yeah i'll try to reinstall thanks for your reply

[Schrader]

Originally posted by Pennywise69:

Originally posted by God Himself:

It looks like AMD is having some kind of trouble. Have you updated your drivers? The 'faulting application' is coming from AMD in some way. Maybe try reinstalling your AMD drives or wiping your PC for a fresh start?

Sorry man I cant imagine how frustrating it must be

Yeah i'll try to reinstall thanks for your reply

Yeah good luck man.

[Pennywise69]

Also sometimes when it crashes it gives me this error, Unrealengine4.shootergame.exe has crashed then gives me an error report

[Schrader]

Originally posted by Pennywise69:

Also sometimes when it crashes it gives me this error, Unrealengine4.shootergame.exe has crashed then gives me an error report

Try reinstalling ark, it looks like there definitely an issue with your ARK game files and something in AMD

[Pennywise69]

Originally posted by God Himself:

Originally posted by Pennywise69:

Also sometimes when it crashes it gives me this error, Unrealengine4.shootergame.exe has crashed then gives me an error report

Try reinstalling ark, it looks like there definitely an issue with your ARK game files and something in AMD

Yeah that works out great for me bro im using mobile internet and have 120gb a month :(

[EzRyder]

doing a quick search there are a several reports from amd/radeon users with similar but slightly different issues (AUEPMaster.exe crash)
a few of them report that it was a gpu driver issue
most times a pc is shipped with w/e is stable and current when it was built, these can be months or even a year+ old by the time its delivered and sells to the public, its always a good idea to upgrade gpu drivers on a new system
so maybe upgrade your graphics driver, or roll it back if its new? may not help but may be worth a try

[Sunshine]

My pc also often reboots when I start the ARC game on the Ragnarok map. I updated the driver (I also have a 5700xt radeon) and started to run the game through the Radeon Settings and there are no problems for the last two days. Before that, I had to start all over again - after the next reboot of the PC, all the saveings broke. Now I am constantly making a copy of the save, but so far everything is fine.

[Gran]

Please post the full crash log. You can find it under:

<install drive>:\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs

open the newest file with the ".crashstack" ending, you can open them in the notepad, copy and paste here.


And you should check your Manual for the Motherboard about the RAM Sticks, Side by side sounds utterly wrong
edit: quick check it is utterly wrong, they belong into Slot DDR4_1 and DDR4_2. So if looking from the CPU Socket towards the Ram that's:
empty, RAM, empty, RAM, edge of mainboard.

[retsam1]

Originally posted by Pennywise69:

Hey guys i have recently bought a gaming pc i bought it specifically to play ark, anyway sometimes my game will randomly crash and my pc restarts, from memory i only recall this happening in the desert in ragnarok, this is so frustrating as i am constantly loosing my tames and loosing all my progress, my pc is aorus B450 elite mobo, 5700xt radeon, ryzen 5 3600 cpu and 2 x 8gb ram it says tough ram on the sticks,i have crashed in pubg before also but not often maybe once a day but it ark it can be any amount but not extremely common, i looked up an error report from another because it couldnt find one from the most recent crash this is what it said

Description
Faulting Application Path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AUEPMaster.exe
Application Version: 1930.1.29.808
Application Timestamp: 5d4ca900
Fault Module Name: AUEPMaster.exe
Fault Module Version: 1930.1.29.808
Fault Module Timestamp: 5d4ca900
Exception Code: c0000005
Exception Offset: 0000000000006b82
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3e2b
Additional Information 2: 3e2bf8b14f36d8078fe0cfca8bbd520f
Additional Information 3: 8a96
Additional Information 4: 8a967d192505d6f4a26f4f99b584ff8f

Extra information about the problem
Bucket ID: 8943a197b3edaa173f5616246951d2bd (2258016608814486205)


could this possibly be a cpu issue? also my ram sticks are side by side i could it be that i need to put them 2 slots apart??

Please help

For the sake of clarity, go to the steam help menu, click "system information" and the copy paste all that information here so we can see what -Steam- is detecting for your rig and any potential discrepancies.


Out side of that, it seems your rig itself is having issues and not due to Ark.

[Pennywise69]

Originally posted by retsam1:

Originally posted by Pennywise69:

Hey guys i have recently bought a gaming pc i bought it specifically to play ark, anyway sometimes my game will randomly crash and my pc restarts, from memory i only recall this happening in the desert in ragnarok, this is so frustrating as i am constantly loosing my tames and loosing all my progress, my pc is aorus B450 elite mobo, 5700xt radeon, ryzen 5 3600 cpu and 2 x 8gb ram it says tough ram on the sticks,i have crashed in pubg before also but not often maybe once a day but it ark it can be any amount but not extremely common, i looked up an error report from another because it couldnt find one from the most recent crash this is what it said

Description
Faulting Application Path: C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AUEPMaster.exe
Application Version: 1930.1.29.808
Application Timestamp: 5d4ca900
Fault Module Name: AUEPMaster.exe
Fault Module Version: 1930.1.29.808
Fault Module Timestamp: 5d4ca900
Exception Code: c0000005
Exception Offset: 0000000000006b82
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3e2b
Additional Information 2: 3e2bf8b14f36d8078fe0cfca8bbd520f
Additional Information 3: 8a96
Additional Information 4: 8a967d192505d6f4a26f4f99b584ff8f

Extra information about the problem
Bucket ID: 8943a197b3edaa173f5616246951d2bd (2258016608814486205)


could this possibly be a cpu issue? also my ram sticks are side by side i could it be that i need to put them 2 slots apart??

Please help

For the sake of clarity, go to the steam help menu, click "system information" and the copy paste all that information here so we can see what -Steam- is detecting for your rig and any potential discrepancies.


Out side of that, it seems your rig itself is having issues and not due to Ark.

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B450 AORUS ELITE
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 3600 6-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3593 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon RX 5700 XT
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.15029.27016
DirectX Driver Version: 26.20.15029.27016
Driver Date: 4 21 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: AMD Radeon RX 5700 XT
VendorID: 0x1002
DeviceID: 0x731f
Revision: 0xc1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 27.48" x 15.47" (31.54" diag)
69.8cm x 39.3cm (80.1cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Realtek HD Audio 2nd output (Re

Memory:
RAM: 16332 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953223 Mb
Largest Free Hard Disk Block: 639619 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 195d84a3198dce6fa38f372383133e20d5935620
Disk serial number hash: 1c58d55e

Hey thanks for helping

[Pennywise69]

Originally posted by Gran:

Please post the full crash log. You can find it under:

<install drive>:\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs

open the newest file with the ".crashstack" ending, you can open them in the notepad, copy and paste here.


And you should check your Manual for the Motherboard about the RAM Sticks, Side by side sounds utterly wrong
edit: quick check it is utterly wrong, they belong into Slot DDR4_1 and DDR4_2. So if looking from the CPU Socket towards the Ram that's:
empty, RAM, empty, RAM, edge of mainboard.

Hey i think this is the latest crash log, it crashed today but there was none for the 31st of today

VERSION: 310.111
KERNELBASE.dll!UnknownFunction (0x00007ff8aa94a799) + 0 bytes [UnknownFile:0]
ShooterGame.exe!FError::LowLevelFatal() (0x00007ff668805fb5) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\misc\outputdevice.cpp:354]
ShooterGame.exe!TerminateOnDeviceRemoved() (0x00007ff668bd9940) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:214]
ShooterGame.exe!VerifyD3D11Result() (0x00007ff668bd9b4c) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:250]
ShooterGame.exe!FD3D11DynamicRHI::GetQueryData() (0x00007ff668bc9433) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:153]
ShooterGame.exe!FD3D11DynamicRHI::RHIGetRenderQueryResult() (0x00007ff668bc91d7) + 24 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:65]
ShooterGame.exe!FetchVisibilityForPrimitives_Range<1>() (0x00007ff669df0e9e) + 23 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:710]
ShooterGame.exe!FetchVisibilityForPrimitives() (0x00007ff669dcd044) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:1224]
ShooterGame.exe!OcclusionCull() (0x00007ff669dcd423) + 19 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:1286]
ShooterGame.exe!FSceneRenderer::ComputeViewVisibility() (0x00007ff669dd32ca) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:2973]
ShooterGame.exe!FDeferredShadingSceneRenderer::InitViews() (0x00007ff669dd409b) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:3234]
ShooterGame.exe!FDeferredShadingSceneRenderer::Render() (0x00007ff669ce5465) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\deferredshadingrenderer.cpp:666]
ShooterGame.exe!RenderViewFamily_RenderThread() (0x00007ff669dcb06f) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenerendering.cpp:1164]
ShooterGame.exe!TGraphTask<`FRendererModule::BeginRenderingViewFamily'::`26'::EURCMacro_FDrawSceneCommand>::ExecuteTask() (0x00007ff669de2be2) + 12 bytes [f:\build\live310jenkins\engine\source\runtime\core\public\async\taskgraphinterfaces.h:871]
ShooterGame.exe!FNamedTaskThread::ProcessTasksNamedThread() (0x00007ff668774c38) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\async\taskgraph.cpp:939]
ShooterGame.exe!FNamedTaskThread::ProcessTasksUntilQuit() (0x00007ff668773ded) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\async\taskgraph.cpp:680]
ShooterGame.exe!RenderingThreadMain() (0x00007ff668c47259) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\rendercore\private\renderingthread.cpp:265]
ShooterGame.exe!FRenderingThread::Run() (0x00007ff668c47650) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\rendercore\private\renderingthread.cpp:385]
ShooterGame.exe!FRunnableThreadWin::Run() (0x00007ff668856c06) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
ShooterGame.exe!FRunnableThreadWin::GuardedRun() (0x00007ff668856ac8) + 8 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
KERNEL32.DLL!UnknownFunction (0x00007ff8abc07bd4) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ff8acd6ce51) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ff8acd6ce51) + 0 bytes [UnknownFile:0]

[𝔇ave]

Originally posted by Pennywise69:

Originally posted by Gran:

Please post the full crash log. You can find it under:

<install drive>:\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs

open the newest file with the ".crashstack" ending, you can open them in the notepad, copy and paste here.


And you should check your Manual for the Motherboard about the RAM Sticks, Side by side sounds utterly wrong
edit: quick check it is utterly wrong, they belong into Slot DDR4_1 and DDR4_2. So if looking from the CPU Socket towards the Ram that's:
empty, RAM, empty, RAM, edge of mainboard.

Hey i think this is the latest crash log, it crashed today but there was none for the 31st of today

VERSION: 310.111
KERNELBASE.dll!UnknownFunction (0x00007ff8aa94a799) + 0 bytes [UnknownFile:0]
ShooterGame.exe!FError::LowLevelFatal() (0x00007ff668805fb5) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\misc\outputdevice.cpp:354]
ShooterGame.exe!TerminateOnDeviceRemoved() (0x00007ff668bd9940) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:214]
ShooterGame.exe!VerifyD3D11Result() (0x00007ff668bd9b4c) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:250]
ShooterGame.exe!FD3D11DynamicRHI::GetQueryData() (0x00007ff668bc9433) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:153]
ShooterGame.exe!FD3D11DynamicRHI::RHIGetRenderQueryResult() (0x00007ff668bc91d7) + 24 bytes [f:\build\live310jenkins\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:65]
ShooterGame.exe!FetchVisibilityForPrimitives_Range<1>() (0x00007ff669df0e9e) + 23 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:710]
ShooterGame.exe!FetchVisibilityForPrimitives() (0x00007ff669dcd044) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:1224]
ShooterGame.exe!OcclusionCull() (0x00007ff669dcd423) + 19 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:1286]
ShooterGame.exe!FSceneRenderer::ComputeViewVisibility() (0x00007ff669dd32ca) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:2973]
ShooterGame.exe!FDeferredShadingSceneRenderer::InitViews() (0x00007ff669dd409b) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenevisibility.cpp:3234]
ShooterGame.exe!FDeferredShadingSceneRenderer::Render() (0x00007ff669ce5465) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\deferredshadingrenderer.cpp:666]
ShooterGame.exe!RenderViewFamily_RenderThread() (0x00007ff669dcb06f) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\renderer\private\scenerendering.cpp:1164]
ShooterGame.exe!TGraphTask<`FRendererModule::BeginRenderingViewFamily'::`26'::EURCMacro_FDrawSceneCommand>::ExecuteTask() (0x00007ff669de2be2) + 12 bytes [f:\build\live310jenkins\engine\source\runtime\core\public\async\taskgraphinterfaces.h:871]
ShooterGame.exe!FNamedTaskThread::ProcessTasksNamedThread() (0x00007ff668774c38) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\async\taskgraph.cpp:939]
ShooterGame.exe!FNamedTaskThread::ProcessTasksUntilQuit() (0x00007ff668773ded) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\async\taskgraph.cpp:680]
ShooterGame.exe!RenderingThreadMain() (0x00007ff668c47259) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\rendercore\private\renderingthread.cpp:265]
ShooterGame.exe!FRenderingThread::Run() (0x00007ff668c47650) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\rendercore\private\renderingthread.cpp:385]
ShooterGame.exe!FRunnableThreadWin::Run() (0x00007ff668856c06) + 0 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
ShooterGame.exe!FRunnableThreadWin::GuardedRun() (0x00007ff668856ac8) + 8 bytes [f:\build\live310jenkins\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
KERNEL32.DLL!UnknownFunction (0x00007ff8abc07bd4) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ff8acd6ce51) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ff8acd6ce51) + 0 bytes [UnknownFile:0]

common problem with UE4.. no easy fix.. try stuff found in all the threads about it https://steamcommunity.com/app/346110/discussions/search/?q=ShooterGame.exe%21TerminateOnDeviceRemoved%28%29&gidforum=613957600544058069&include_deleted=1