Devs 21 days no reply on support ticket

[Laffyistired]

what is this please waiting 21 days for this to be done no reply at all simple problem i have that only can be fixed by you people

posted support ticket on support.survivetheark.com

[Laffyistired]

Originally posted by 123:

Ive been waiting since november on some of my tickets i put in . Had one where i caught an exploiter attacking a base and the gm response was to go to the suggestion area on survivetheark and post it there ......seriously i wish i could make this crap up.........

Another ticket was how to deal with meshers without meshing yourself as its only way to defend against the cheaters so you basically have to become a cheater to prevent from being cheated if that makes sense.... so i wanted their input on it ...still no response.

yes i posted it on support.survivetheark.com sorry forgot to mention that thank you

[us271934-Слава Україн]

Originally posted by 123:

Ive been waiting since november on some of my tickets i put in . Had one where i caught an exploiter attacking a base and the gm response was to go to the suggestion area on survivetheark and post it there ......seriously i wish i could make this crap up.........

Another ticket was how to deal with meshers without meshing yourself as its only way to defend against the cheaters so you basically have to become a cheater to prevent from being cheated if that makes sense.... so i wanted their input on it ...still no response.

Well I guess you saw what happened to that player and his team that found a place meshers couldn't get to on Aberration - they got wiped completely with no warning by overzealous WC admins for exploiting a game flaw. Get off official.

[Rotiart]

Originally posted by 123:

Just remember what can happen on official can happen on unofficial too until its patched properly .

Yeah, but the admin is 100x more likely to not only punish the cheater, but also either do a rollback (Not too likely, tbh), or at least give compensation to you if someone is cheating against you.

[Varenvel The Festive Dinosaur]

Originally posted by Rotiart:

Originally posted by 123:

Just remember what can happen on official can happen on unofficial too until its patched properly .

Yeah, but the admin is 100x more likely to not only punish the cheater, but also either do a rollback (Not too likely, tbh), or at least give compensation to you if someone is cheating against you.

Originally posted by 123:

Originally posted by us271934:

Well I guess you saw what happened to that player and his team that found a place meshers couldn't get to on Aberration - they got wiped completely with no warning by overzealous WC admins for exploiting a game flaw. Get off official.

Just remember what can happen on official can happen on unofficial too until its patched properly . Also i wouldnt be surprised that wc uses some meshers to empty out officials just so they can close them down to drive people to unofficials as look how long it took a particular group of cheaters on official(wont name them due to the name/shame thing on steam) to get dev wiped. (took months).

Depends , on official you see more cheaters as getting banned needs ticket and these take months , even if they take action if not tough ♥♥♥♥

on unofficial on most they have dedicated admins , some servers are mixed bags but |MOST of the time getting cheater banned is faster

i only played once on official 3 unofficial and 95% "friends on nondedicated private match"(we enjoy having fun and 2-3 players)

unofficial been good bag tho , 3 i played had good admins who perm banned cheaters quite fast

if your having tough stuff on official try unofficial for a change , people are usualy more friendly there too as playerbase is smaller=less griefers(becouse if they be ♥♥♥♥♥ they will have noone to play with)


Risk is:
-some admins abuse their power , or even cheat items in(not happened to me but friends after playing for 1 weeks found admin "cheated" base , with purple blueprints items and endgame gear , server was 1 week old)
-admins not playing almost at all
-server vanishing someday

[Rotiart]

Originally posted by 123:

Originally posted by Rotiart:

Yeah, but the admin is 100x more likely to not only punish the cheater, but also either do a rollback (Not too likely, tbh), or at least give compensation to you if someone is cheating against you.

That is true if you got a good admin and not a bad one, thats literally the only perk of an unofficial tbh in my eyes .

Uhh, I mean there's also the fact that the grind on unofficial won't literally destroy your will to live.

[Natjur]

When I used to play on Official servers, my fastest support ticket reply was 6 weeks.
(toon lost when transferring between servers)

I have not been on the offical servers for over a year now and just got a e-mail about some old support ticket I logged.

Official servers are really NON SUPPORTED servers

[Laffyistired]

wild card need to improve support unless they want to be known as the worst in the world in games support

i wish they were better wild

[Varenvel The Festive Dinosaur]

Originally posted by Master Obelawe:

wild card need to improve support unless they want to be known as the worst in the world in games support

i wish they were better wild

that ship sailed long ago , this controvercy been up for years now since first ark relese

as well them never fixing bugs who were raported on early access
blaming "players for bugs" rather then fixing them
blaming player rigs(even for bugs who seamed way too popular to be driver foult)
making constant excuses

and something says that they never fixed 1 thing people begged for beta , dino partfinding and dinos getting CONSTANTLY stuck on rock and trees

like 50% of time when your traveling with something who cant trample trees you just check/get it unstuck while traveling:|

Bethesda games are less buggy/playable

[Gran]

Originally posted by Master Obelawe:

wild card need to improve support unless they want to be known as the worst in the world in games support

i wish they were better wild

Sorry but that spot is taken by Infernum (now part of Gamigo) and they also took the first place on greediest Game Company.

[L127-49]

Atlas is probably eating up the Devs time right now since they had a hand in its development. And since it tanked at launch and is riddled with issues they likely arent using much time to answer non-Atlas related issues.
Or I could be completely mistaken.

[Varenvel The Festive Dinosaur]

Originally posted by 123:

Originally posted by L127-49:

Atlas is probably eating up the Devs time right now since they had a hand in its development. And since it tanked at launch and is riddled with issues they likely arent using much time to answer non-Atlas related issues.
Or I could be completely mistaken.

They said atlas and ark teams are seperate supposibly and their "teams are bigger than ever".... but it wouldnt surprise me that their dragging on ark team since atlas has so many assets from ark .

noone knows , atlas is even buggier mess then ark , also falsely advertised(none of shown footage stuff is in the game and even if it youf first 20-50 hours is going to be "ark gameplay" with ocasional pirate stuff

it promises pirate stuff

it looks and plays like ark reskin

[Varenvel The Festive Dinosaur]

Originally posted by 123:

Originally posted by Varenvel The Festive Dinosaur:

noone knows , atlas is even buggier mess then ark , also falsely advertised(none of shown footage stuff is in the game and even if it youf first 20-50 hours is going to be "ark gameplay" with ocasional pirate stuff

it promises pirate stuff

it looks and plays like ark reskin

My info came from their community crunches and interview from "rock paper shotgun" . Oh fun fact the ex dev from ark now atlas said "atlas will run better than ark does now" which i find funny and screwed up at same time .

i dont really belive they will optimalise game much and lots people say it runs worse

Why i say this? i seen devs do optimalisations in many games it takes years , years and lots work , one example could be factorio game about making factories and they relese "really big" optimalisation patches and bugfixes

Disadvantage? due that you dont see that a lot content and my presumptions could be out of thin air , but when i see developers optimalise game(i know few more examples) for months that halts working on any content if not year+

ARK developers never did that and i dont belive atlas devs got willpower and integrity to do that

Another problem who is with ark , optimalisation has to be done early on in engine , the older the engine/the bigger it gets the harder is to optimalise it , its something who has to be done with development of the engine rather then "later" and big example why bethesda cant fix their gamebrio engine , there are so many fetures if they tried really bigfix/optimalize they would have to rewrite game engine/game from the start

And i actualy know 2 cases of where it happened , one of (atleast to me) is company of heroes(first one) where later on their tried turning it into standalone mmo for asian market and that required them to "rewrite the game and big part of engine from scratch" interestingly enough despite the game "failed and was closed down before development finished" they learned a lot from it and fixed many bugs who plagued the game who they could not fix normaly

They fixed a lot REALLY old big bugs theu tried patching for years

This team has a chance to do what relic did with company of heroes

but do i belive they will do that? no , im very cinical and caucious , i will belive in optimalisation AFTER they add it

6 years ago when developers had integrity and actualy wanted us to enjoy games i would give them benefit of trust , today? nope , look at battlefront , the division , the division 2 who now strictly releses on platform who has not have rewiews(oh censorship!) fallout 76 , battlefield 5 , lots other AAA games today , lots of them dont care if you like the game , flashy trailers and promises , once they got their money they care less about

But ill give small token to this devs , they worked on christmas despite 3 ♥♥♥♥♥♥♥♥ at relese they SEAM to have integrity and once they show it across early access (unlike ark devs who just kept relesing content instead of fixing the game) they got chance to make good game

Lets all hope they do becouse honestly im a bit fed up with "being right with developers not careing and relesing buggy bad games" all the time , i dont want to be "right" i just want to play "good games"