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Keep your own backups.
Very nice, supportive people indeed. Competent, too.
I used them for Conan Exiles, server ran fantastically, was pretty cheap overall, and overall was a pleasant experience.
However, like some above said, you have to be willing to do some of your own work. Backups are common sense, you're the idiot if you didnt and lost stuff. Be happy they at least had something!
You don't need to tell every thread about your website, which you don't use, since you don't have the game.
You necroed 2 threads already which were over 3 years old.
I'm sure Steam appreciates your shameless commercial self-advertising campaign in Game Forums while preventing to pay them for Ad space. And as a player i appreciated it even more that you do so, at least now i know which sh***y Service I'll never use to host anything.
+1
You've just learnt it the hard way and i'm sorry for your loss but now you know.
But check the thread date before you post somewhere. You responded to one post that was months old, one post over a year old, and 2 posts over 3 years old. No one wants to be notified about a thread they posted in 3 years ago just to see an advertisement.