stuck on loading screen

[N1GGO]

Hi

when i try to start a map(singleplayer and online) the loadingscreen stucks at theisland_ruins

does anybody know how to fix this?

sorry for bad english

[margalus]

Have you let it sit for a while? There used to be a loading bug that caused extremely slow load times where it would seem like it was frozen on the loading screen, but it wasn't. They fixed that bug for most people, but it's possible that a similar bug could still exist.

It would take some people 15-30 minutes to get past that point.

If you haven't already tried, you could try verifying your game in Steam. Right click the game in your library and select Properties>Local Files>Verify Integrity of Game Files. If it's a corrupt file issue that should fix it.

Also, do you use any mods?

[N1GGO]

once i waited 20 minutes and nothing happened(btw:the music also stops)

i tried to verify the game 2 or 3 times and its ok.

no i have no mods

[margalus]

What are your pc specs? At the top of Steam click on "Help" and then "System Information" and copy and paste the text here if you don't know.

[N1GGO]

3,3 Ghz i5
8 GB RAM 1867 Mhz
4 GB VRAM
OS: Mac OS 10.12.6 and Windows 8.1

[margalus]

What are you trying to play the game on? Mac os or Windows?

[retsam1]

Originally posted by N1GGO:

3,3 Ghz i5
8 GB RAM 1867 Mhz
4 GB VRAM
OS: Mac OS 10.12.6 and Windows 8.1

Are you using an HDD or an SSD? Are you attempting to load mods as well in your game?

Use the Help menu at the top of the steam menu then click System information and copy paste what it says into the thread here. It would be more helpful.

[N1GGO]

Computerinformationen:
Hersteller: Apple
Modell: iMac17,1
Formfaktor: Desktop
Keine Touch-Eingabe erkannt

Prozessor:
CPU-Hersteller: GenuineIntel
CPU-Marke: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz
CPU-Familie: 0x6
CPU-Modell: 0x5e
CPU-Stepping: 0x3
CPU-Typ: 0x0
Geschwindigkeit: 3300 MHz
4 logische Prozessoren
4 technische Prozessoren
HyperThreading: Nicht unterstützt
FCMOV: Unterstützt
SSE2: Unterstützt
SSE3: Unterstützt
SSSE3: Unterstützt
SSE4a: Nicht unterstützt
SSE41: Unterstützt
SSE42: Unterstützt
AES: Unterstützt
AVX: Unterstützt
CMPXCHG16B: Unterstützt
LAHF/SAHF: Unterstützt
PrefetchW: Nicht unterstützt

Betriebssystem:
MacOS 10.12.6 (64 Bit)

Grafikkarte:
Treiber: AMD Radeon R9 M395X
Treiberversion: 1.2
Treiberdatum: 0.0.0
OpenGL-Version: 2.1
Desktopfarbtiefe: 32 Bit per Pixel
Monitor-Aktualisierungsrate: 0 Hz
Anbieterkennung: 0x1002
Gerätekennung: 0x6920
Revision nicht gefunden
Anzahl der Monitore: 1
Anzahl der logischen Grafikkarten: 1
Prim. Anzeigeauflösung: 2560 x 1440
Desktopauflösung: 2560 x 1440
Prim. Anzeigegröße: 23.58" x 13.39" (27.09" diag)
59.9cm x 34.0cm (68.8cm diag)
Primärer VRAM: 0 MB

Speicher:
RAM: 8192 MB

Weitere Daten:
UI-Sprache: Deutsch (Deutsch)
Medium: DVD
Verfügbarer Festplattenspeicher insgesamt: 714755 MB
Größter freier Festplattenspeicherblock: 206817 MB
VR-Headset: Keines gefunden

[N1GGO]

Originally posted by margalus:

What are you trying to play the game on? Mac os or Windows?

i tried both
but it still stucks

[N1GGO]

i tried it again on both OS

on windows it starts now after i verifyed the game but on Mac OS it doesn't work

[retsam1]

Mac is really not well supported for the game. If you can choose between windows and mac, I would suggest windows.

That said your gpu is alright but your ram for the current state of ark is going to be a challenge that may cause issues at various times. Since you're looking to play single player, you have to remember your comp is used solely, unlike when you play on another server. Ark being a ram hog and with long, well known memory leaks, its taxing your system. Just be aware of that.

I'm not familiar with german either but it seems you're using an HDD as opposed to an SSD. Just also be aware that load times are 100x slower on HDD's for the game than SSDs and this may factor for you.