can i refund please

[kelthuzad]

my PC has hard crashed 3 times already. that amazing since it can run age of empires 4. arknight endfield and limbus on just half its capacity,
yet somehow this game managed to almost brick it thrice

[tonypa]

I am fairly sure Steam allows refunds.

[kelthuzad]

Originally posted by tonypa:

I am fairly sure Steam allows refunds.

i have 300 hours

[tonypa]

The game crashed 3 times while playing 300 hours? That sounds like any other game.

[Azunai]

You can try your luck with the steam support. If it worked before the update and now crashes consistently, they might be able to refund it.

The automatic refund isn't going to work obviously. That's just for cases where the game didn't work right away or you found out very quickly that it's not what you thought it would be.

[kelthuzad]

Originally posted by tonypa:

The game crashed 3 times while playing 300 hours? That sounds like any other game.

let re word that it caused my PC to hard crash as in blue screen or just die

[tonypa]

No program can force hardware to die. That is pure sci-fi.

There has not been major changes in the game between 1.3 and 1.4, if your PC crashes now it just means it was on edge already.

[kelthuzad]

Originally posted by tonypa:

No program can force hardware to die. That is pure sci-fi.

There has not been major changes in the game between 1.3 and 1.4, if your PC crashes now it just means it was on edge already.

NVIDIA GeForce RTX 4070 (12 GB)
32.0 GB (31.8 GB usable)
why are you hard shilling for paradox? do they pay you? this DLC broke everything now i cant even go pass 8 percent on the loading screen 50 percent of the time and 10 percent of that might blue screen me.
my PC can run high end games and multiple games and rimworld with 200 mods yet it cant run EU5 vanilla without it being a russian roulet?

[RJM]

Steam are unlikely to refund a game you've played for 300 hours, they'll say you had your fun. Submit bug reports to Paradox and maybe it'll be fixed faster than if you just moan on the Steam general forum about it.

[tonypa]

Originally posted by kelthuzad:

NVIDIA GeForce RTX 4070 (12 GB)
32.0 GB (31.8 GB usable)
why are you hard shilling for paradox? do they pay you? this DLC broke everything now i cant even go pass 8 percent on the loading screen 50 percent of the time and 10 percent of that might blue screen me.
my PC can run high end games and multiple games and rimworld with 200 mods yet it cant run EU5 vanilla without it being a russian roulet?

There are about 10k players playing EU5 atm, clearly the game itself is not horribly broken or the forums/discord/twitter/tiktok would be flooded with complaints.

The simple fact that your system is having hard resets with blue screen shows something is very wrong with it. I have used Win11 for 5 years now and never had a hard reset. I doubt I saw one in Win10 either.

If you revert to version 1.3.x does the game work normally?
Do you have any mods? Many are not compatible with 1.4, try unsubscribing all of the mods and deleting your settings folder under user/
Does it work if you exit Steam completely and turn off all the other background programs too? Does it work if you run eu5.exe directly without Steam?
Blue screen and hard system reset is common sign of system overheating, are your case fans/cpu fan/PSU fan really spinning? Too much dust perhaps gathered into airholes?
Is your Power Supply capable of providing enough power to CPU while under stress? Many games only use video card but EU5 can demand more from multiple CPU cores that may overstress the system if CPU is overclocked.
Are you installing EU5 in some weird subfolder on cloud or using non-english characters?

[Krossof]

i watched 300 hours lord of the rings in the cinema for 60 eur. i fell asleep 3 times, can i refund?

[KroganCharr]

You can try contacting Steam support, but I wouldn't hold my breath. 99% they will just say "we can't refund you for something you played for 300 hours".

[kelthuzad]

Originally posted by KroganCharr:

You can try contacting Steam support, but I wouldn't hold my breath. 99% they will just say "we can't refund you for something you played for 300 hours".

well 200 of the 300 is atleast me trying to make 2 mods run pre pillars so.... and atleast 20 this week trying to make thicker boarders run and finally giving up and until even vanilla starts crashing even after reinstalling

[Krossof]

Originally posted by kelthuzad:

Originally posted by KroganCharr:

You can try contacting Steam support, but I wouldn't hold my breath. 99% they will just say "we can't refund you for something you played for 300 hours".

well 200 of the 300 is atleast me trying to make 2 mods run pre pillars so.... and atleast 20 this week trying to make thicker boarders run and finally giving up and until even vanilla starts crashing even after reinstalling

sooooo, all the problems are caused because you modified the game and not because of the devs?

like i buy i car, drive it 300 hours, change the engine and seats, but im not skilled enough to do so, so i want to give it back.

rofl

[Bladeknightz]

when modding, you take full responsibility, end of story.

[kelthuzad]

Originally posted by Krossof:

Originally posted by kelthuzad:

well 200 of the 300 is atleast me trying to make 2 mods run pre pillars so.... and atleast 20 this week trying to make thicker boarders run and finally giving up and until even vanilla starts crashing even after reinstalling

sooooo, all the problems are caused because you modified the game and not because of the devs?

like i buy i car, drive it 300 hours, change the engine and seats, but im not skilled enough to do so, so i want to give it back.

rofl

huh you all like to ignore the part i reinstalled huh why do you love to defend this predatory slop?