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(Also I felt super unsatisfied with this game so far)
https://nachogames.itch.io/thats-not-my-neighbor/devlog/906764/refund-for-the-people-who-want-it-didnt-work
so the dev (apparently?) promised to give itchio buyers a free steam key, but steam only allows a certain amount of keys a dev can give away for free, so he couldn't fulfill his promise. so as an apology he put the game on sale on it's steam release.
he also promised to give refunds to those who bought it on itch, since he wont be updating it on itch anymore, but itch only allows refunds for the past 90 days, thus many couldn't actually get a refund.
i dont think he was scamming anyone on purpose, just a bunch of really unfortunate situations :(
Someone saying they are going to do something before researching or looking into whether or not it would be possible to do it is not lying. It is him making assumptions based on what he has more than likely seen other companies do without realizing what goes on behind the scenes to enable that to happen in the background to do it.
It would be one thing if this was said and done by a developer studio with a pr department/publisher backing them. But since he is just one man who hasn't released something on steam before nor had a game that got as "big", "popular", and "well known" as this one did for him. (I put them in quotes because it isn't really that big of a release in the grand scope of things, but for someone like him and his scope it is.
Should he have researched into it before promising those things? Yes. He should of. But considering his circumstances it is much more forgivable than if someone like Mike Klubika, LocalThunk, or AAA publishers saying it and failing to deliver.
He's new and small. Give him a break. He will know better next time. At least he put it on steep discount to make up for it. You'd never see Activision, EA, or Ubisoft do something like that. And they overpromise and lie all the time.
That is not false advertising. It is a promise that could not be fulfilled. It's like some kids parents saying they're going to the amusement park tomorrow but then the park is closed because sudden storm. The fact that either the forecast was wrong or they didn't look at it does not make the parents liars or liable for "false advertising". The circumstance or the lack of research are what to blame for the thing they promised being unfulfillable. That doesn't suddenly make it a crime.
Also he wanted to do something nice but couldn't despite being a solo dev he took a hit to his own paycheck out of compassion which he didnt have to do.
You can't promise something then not deliver without a refund. In that case, if the amusement park didn't have a clause saying that refunds would not be delivered in a situation where the park got closed, then they would be liable to refund. It doesn't matter if itch.io's systems don't allow for a refund, he still legally needs to provide them if he couldn't deliver on a promise.
All in all you are all what's wrong with the gaming industry and I hope you have a horrible life.
The "failure to deliver on promise because circumstances" I was talking about there was not the purchase of tickets, it was "parents saying they would take the kids there but can't because it was closed for unexpected reasons". Nowhere in my post did I say they already bought the tickets prior.
And Nachosama is not legally obliged to do anything. HE never made a contract saying he would deliver steam keys to itch.io purchasers. Nor did he make one for the refunds. I can guarantee most of the people who bought the game probably did it before a Steam release even was considered. Yes, it sucks that he did not deliver on those promises, but at the same time he was not obliged to make them and then found out it was impossible to deliver because his assumptions on how things worked were wrong. Only legal agreement involved here is between the purchaser and Itch.io and Itch.io never promised Steam Keys and has an established refund window.
If it was a AAA company or someone with a publisher that promised these things I would be right with you there on this. But again this is one man. And this is a $3 game (and was probably "pay what you want" on itch.io). And I can guarantee that if you tried to take this to court no lawyer that is worth their salt/is not a grifter would not take this case and if it somehow got to court the judge would laugh you out of it and dismiss it.
All in all you are what's wrong with the gaming community with your entitled whining and I hope some day you will figure it out when you finally emotionally mature.
It's pretty pathetic to try to invalidate someones complaints by accusing them of being broke, also.