Resident Evil 0 / biohazard 0 HD REMASTER Bug Reporting Thread

[Capcom Customer Service]

Report in, Bravo Team!

We hope you’re all enjoying Resident Evil 0! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. That said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate.

Before providing reporting further, please ensure you've followed the steps below to rule out problems with Steam or the game’s files:

Ensure game files are intact using Verify Game Cache

1) From your Steam Library list, right-click on Resident Evil 0 / biohazard 0 HD REMASTER and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course. Please disable or shutdown your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

AMD Drivers[support.amd.com]
NVIDIA Drivers[www.nvidia.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

Important! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Reporting crashes

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here[www.fuzeqna.com].

B) Specific issue
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.
If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service Team

Please note that this thread is only for posting issues with the game and specifications; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[hosser]

After starting the game, the game window appears, then the Capcom logo appears and disappears as normal. Then the screen remains black. Zilch. Nada.

I've verified the game files already, please don't tell me to do that.

[Lolfy Boy]

the game does not save the custom controls

[[Prototype]]

Cant change the Keyboard Settings.

[ネチガワラ]

I want: run + X. Not run + B. Please fix this.

[rr3]

1st bug of note:
a thin white border around the game when changing the resolution...

The problem occurs because the game needlessly adds a entry into the registry at this location...

HKEY_CURRENT_USER>Software\Microsoft\Direct3D\Shims\MaximizedWindowMode

The entry is (your drive letter here):\(your steam folder name)\steamapps\common\Resident Evil 0\re0hd.exe

Looks like this as an example X:\steam folder\steamapps\common\Resident Evil 0\re0hd.exe

Removing the entry fixes the problem
----------------------------------------------------------------------------------------------------------------------
EDIT: provided a better explanation to manually fix the thin white border bug. 1-20-16 1108pm
EDIT2: forgot to name the complete folder directory for the registry.1-22-16 928pm

[Kaffeeaffe]

Originally posted by hosser UK:

After starting the game, the game window appears, then the Capcom logo appears and disappears as normal. Then the screen remains black. Zilch. Nada.

I've verified the game files already, please don't tell me to do that.

I'm having the exact same problem here. AMD Radeon R9 m265X mith intel core i7 CPU here. Could be some kind of nasty mess-up with intel graphics :(

[Gian]

It says I have to re-download it, and it's stuck at 10.6 Gbs.

[Equation™]

Control scheme is awful, there is one close to the original RE Remastered but instead of X being to run, it's B.... Please change this.

[rashad032]

for some reason my game runs really high on the CPU but system requirements make this game nothing for me so can you tell me what i could change or do to make the CPU come down a bit

[Andre Mello]

My game stay on a black screen after CAPCOM logo...

[rr3]

Bug 2 and 3 of note:

2) Control scheme is all wrong...X button (on 360/one/steam... square on ps) on the controller is supposed to be run... there is no option for this.

Edit: This game needs a equivilant control scheme to TYPE B in Resident Evil Remake PC; it was the closest one to the original control scheme and now the closest one in Zero is TYPE D except it still has many many changes with that scheme.

3) Mouse Arrow does not auto disappear when using a controller; instead it stays on the screen.

[Equation™]

It seems the control scheme is the biggest thing that people don't like, this should be an easy patch for Capcom, X to run please

[Skyy]

Same slow motion effect as RE1 remaster, that was fixed by a fan lag patch. Why would you guys do the same thing again? I don't want to render the game in 1440p (assuming it's the same issue as RE1), my laptop's native resolution is 1366x768. Please fix this.

CPU: AMD A10-4600m @ 2.3Ghz, 2.7 Ghz Turbo Boost
Model: HP Pavilion m6-1035dx Notebook PC
GPU: Radeon HD 7660g 512MB
Video Driver: 15.300.1025.0
RAM: 6GB
OS: Widows 7
Antivirus: Trend Micro Titanium, but turned off when trying to play.

[rr3]

I'm curious see if the old lag patch fix will work on zero...

[EpicGamesBroker]

Res fix will be updated :)
Anyway looks like Capcom likes consoles more thatn PC's
PC version don't have DOF (Depth of Field) effect ;/