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make sure to have an xbox controller driver installed, and make sure to check the box in the ds4tool panel that says 'hide ds4 controller"
i am not sure if this works on win10, but it should work on win7 and 8.
http://www.gamepur.com/guide/18537-working-fix-dark-souls-ii-scholar-first-sin-pcnon-xbox-360-controllers.html
https://www.youtube.com/watch?v=2t0Nh_kduwE
Basically have your controller app (DS4 in my case) running when you launch the game. Load your character. Unplug your controller for a while (5-10 seconds) then plug it back in. That ought to fix it.