Jackbox.tv site is blank for me [SOLVED?]

[kUBqo]

Hello. I have an issue with "http://jackbox.tv/". For some reason, when i connect to that site, all i see is blank page (white). I only noticed this problem with that particular domain. "Fibbage.com", "http://jackboxgames.com" or even this website are working properly for me. Therefore i am able to play for example Fibbage, but not the ones, that have room codes only available through jackbox.tv.
I am using Firefox 35.0 on desktop PC, but i have exactly the same issue even when i connect through IE or Chrome. I have Java scripts enabled, it supports WebSocket, i disabled every adblocking software, i cleared my entire history, cache and cookies. Still no change. i even tried to open ports in firewall that are mentioned in the FAQ, i use cable internet (no router) and that I’m from Europe, Slovakia, if that has something to do with anything.
Can you help me?

[Prism Ra]

I had the same issue. I was using Crystal to block ads on iOS and disabling it allowed me to get to the site.

[Kleedrac]

Originally posted by unranking:

I know this is late (I just got this game), but I noticed if I had the "Ghostery" extension blocking Google Analytics, I experienced the same blank screen you did.

By disabling Ghostery, the website loaded just fine.

This is the correct answer - I have adblocking in my router and none of us could get jackbox.tv to load - you must whitelist *.google-analytics.com to get in.

That said - the dev team should have baked in a web server into the game so it was a local connection - the idea that we need to unblock something is only because the devs failed this one hard. Which is too bad - it's a really fun game!

[kUBqo]

Originally posted by Kleedrac:

Originally posted by unranking:

I know this is late (I just got this game), but I noticed if I had the "Ghostery" extension blocking Google Analytics, I experienced the same blank screen you did.

By disabling Ghostery, the website loaded just fine.

This is the correct answer - I have adblocking in my router and none of us could get jackbox.tv to load - you must whitelist *.google-analytics.com to get in.

That said - the dev team should have baked in a web server into the game so it was a local connection - the idea that we need to unblock something is only because the devs failed this one hard. Which is too bad - it's a really fun game!

And how would one do that? It can't be just a simple Adbock issue, because then the site would work after disabling adblock.
And i think i've tried something similar through Wibdows Firewall, but not with the *.google-analytics.com domain.

[Substandard IQ]

I am also having an issue with the blank screen. I am aware it has to do with my internal setup. I am running a Pi-Hole adblocking system. I have attempted to whitelist in my Pi-Hole:

jackbox.tv
*.jackbox.tv
www.jackbox.tv
http://jackbox.tv
http://*.jackbox.tv
*.google-analytics.com
google-analytics.com
http://www.google-analytics.com
http://*.google-analytics.com

I know there is a domain(s) that is being blacklisted by my Pi-Hole, i just can't determine the specific domain. If anybody or the developer has any suggestions I would appreciate it. I can survive by switching my DNS from my Pi-Hole to Google's DNS. But it's rather annoying, so i would like to find a solution.

[Substandard IQ]

Originally posted by Substandard IQ:

I am also having an issue with the blank screen. I am aware it has to do with my internal setup. I am running a Pi-Hole adblocking system. I have attempted to whitelist in my Pi-Hole:

jackbox.tv
*.jackbox.tv
www.jackbox.tv
http://jackbox.tv
http://*.jackbox.tv
*.google-analytics.com
google-analytics.com
http://www.google-analytics.com
http://*.google-analytics.com

I know there is a domain(s) that is being blacklisted by my Pi-Hole, i just can't determine the specific domain. If anybody or the developer has any suggestions I would appreciate it. I can survive by switching my DNS from my Pi-Hole to Google's DNS. But it's rather annoying, so i would like to find a solution.

I have found the solution using Fiddler to analyze the DNS requests made when connecting to Jackbox.tv

The missing domain to be whitelisted was the SSL version of google-analytics, makes sense. SSL would be the priority because it is more secure. I thought that was covered in the wildcard of google-analytics.com (*.google-analytics.com) but i guess not.

the domain(s) were:

ssl.google-analytics.com
https://*.google-analytics.com

[ORBiT]

If you open Chrome in Incognito mode, it should work.
This means one or more of your extensions are blocking certain things.

It's most likely an AdBlocker that you are using.
If that doesn't help, try disabling each extension one by one, to see who the bad guy is.

[kUBqo]

Well guys, tody when i saw drawful 2 release, i decided to do another (un)regular check for jackbox.tv site and voilá......it works. For some reason. I didnt change anything (at leats i think) and now it works. So whatever you've done with the website in the last.....month(?) did it!

[Jackbox Games]

Originally posted by kUBqo:

Well guys, tody when i saw drawful 2 release, i decided to do another (un)regular check for jackbox.tv site and voilá......it works. For some reason. I didnt change anything (at leats i think) and now it works. So whatever you've done with the website in the last.....month(?) did it!

[oface]

Try whitelisting *google-analytics.com

[Suspicious Pixel]

Originally posted by Substandard IQ:

Originally posted by Substandard IQ:

I am also having an issue with the blank screen. I am aware it has to do with my internal setup. I am running a Pi-Hole adblocking system. I have attempted to whitelist in my Pi-Hole:

jackbox.tv
*.jackbox.tv
www.jackbox.tv
http://jackbox.tv
http://*.jackbox.tv
*.google-analytics.com
google-analytics.com
http://www.google-analytics.com
http://*.google-analytics.com

I know there is a domain(s) that is being blacklisted by my Pi-Hole, i just can't determine the specific domain. If anybody or the developer has any suggestions I would appreciate it. I can survive by switching my DNS from my Pi-Hole to Google's DNS. But it's rather annoying, so i would like to find a solution.

I have found the solution using Fiddler to analyze the DNS requests made when connecting to Jackbox.tv

The missing domain to be whitelisted was the SSL version of google-analytics, makes sense. SSL would be the priority because it is more secure. I thought that was covered in the wildcard of google-analytics.com (*.google-analytics.com) but i guess not.

the domain(s) were:

ssl.google-analytics.com
https://*.google-analytics.com

Thanks, works now.
Legend

[PlushWah]

So this is a fairly old topic, but if none of the other suggestions work for you, download Opera Mini. Firefox, Chrome, Opera & the default browser (and the private modes in each) didn't make a difference, but using Opera Mini did.

Saved my ass when I was trying to play with friends.