Serious Known Issues and some workarounds

[Malford]

Problem: Pressing both triggers at once on a Logitech controller causes both triggers to release
Solution: Switch to DInput, there should be a switch on the back of your controller with an X and a D. Switch it to D. If it doesn't work after that try resetting the game.

Problem: If you have an AMD R9 video card, game crashes on launch.
Solution: Run in OpenGL or DirectX9. Here's how: http://steamcommunity.com/app/230190/discussions/0/846965056702683267/


Problem: You can't finish day one after becoming delicious toast.
Solution: Launch the game from within Steam, not a desktop shortcut or directly through the .exe


Problem: Multiple gamepads connected causes the game to not recognise any gamepads.
Solution: Disconnect all but one and it will work.


Problem: Low FPS and/or flickering.
Solution: Turn off GIF recording in the menu.


Problem: Gamepad triggers don't work.
Solution: This seems to only affect Windows8 and 8.1 (you know, those small operational systems some people use...) You should be able to work around this issue by replacing your Windows 8 360 pad drivers with Windows 7 ones.

Other known problems:

You won't be able to trigger the final cutscene more than once in a play session, to view it another time you'll have to close and reopen the game

The new level's leaderboards aren't live just yet!

[TheDoginator]

Originally posted by Tombstone Guard:

Originally posted by Narciciss:

Under device it will be the first thing. Under Name.

Hey, im having trouble with the game and i have read every post and stuff about fixing the game and im having problems starting it up, i start it up and then it goes in a black screen then white screen then it says iambread.exe is not responding so i close it, i need help asap thx.

Same here but it just closes itself.

[Malford]

Originally posted by Batman:

Originally posted by Tombstone Guard:

Hey, im having trouble with the game and i have read every post and stuff about fixing the game and im having problems starting it up, i start it up and then it goes in a black screen then white screen then it says iambread.exe is not responding so i close it, i need help asap thx.

Same here but it just closes itself.

Hey there,

Would you be able to send your system specs to [e-mail]? All you have to do is press the windows key and type “dxdiag”, then click “save all information” on the window that comes up. If you could send me that file I can try to diagnose your problem.

Sorry you’re having trouble!

[TheDoginator]

does that work on windows 10? i switched

[Malford]

Originally posted by Batman:

does that work on windows 10? i switched

It certainly does!

[TheDoginator]

ok ill try it later

[Elmun]

I'm having trouble running the game, it crashes or gives me blue screen while playing (two times in the standard mode) . I couldn't run the game for more than 4 minutes.

I tried safe mode once and it crashed, didn't want to test another mode because of the blue screen given before

If it helps I'm playing with a MSI GTX 970 and an AMD 6200 six-core processor, also using a xbox controller.

¿Any solution to this? Wanted to give some feedback about what is happening to me, I checked drivers and everything was ok. It's just that I'm annoyed trying to run the game properly xDD

Edit: The crash was during the game not at the start.

[Malford]

Originally posted by Anderlak:

I'm having trouble running the game, it crashes or gives me blue screen while playing (two times in the standard mode) . I couldn't run the game for more than 4 minutes.

I tried safe mode once and it crashed, didn't want to test another mode because of the blue screen given before :meatytears:

If it helps I'm playing with a MSI GTX 970 and an AMD 6200 six-core processor, also using a xbox controller.

¿Any solution to this? Wanted to give some feedback about what is happening to me, I checked drivers and everything was ok. It's just that I'm annoyed trying to run the game properly xDD

Edit: The crash was during the game not at the start.

Hey there,

Well you certainly shouldn't be getting crashes or blue screens with those specs! The blue screen is often a sign of RAM issues, so there might be some issue with that. Firstly how much RAM do you have overall? Have you checked task manager to see how much RAM is being used in the background when you're not playing? There might be something running that shouldn't be.

The other thing you might want to try is verifying the integrity of your game cache, which you can do by right clicking the game in your steam library, clicking "properties" then under the "local files" tab click on "verify integrity of game cache". That'll make sure there's no errors in the files on your machine.

Sorry you're having trouble! Hopefully we can get to the bottom of this!

[Elmun]

Originally posted by Narciciss:

Hey there,

Well you certainly shouldn't be getting crashes or blue screens with those specs! The blue screen is often a sign of RAM issues, so there might be some issue with that. Firstly how much RAM do you have overall? Have you checked task manager to see how much RAM is being used in the background when you're not playing? There might be something running that shouldn't be.

The other thing you might want to try is verifying the integrity of your game cache, which you can do by right clicking the game in your steam library, clicking "properties" then under the "local files" tab click on "verify integrity of game cache". That'll make sure there's no errors in the files on your machine.

Sorry you're having trouble! Hopefully we can get to the bottom of this!

I have two slots with 4 GB in each at 1600 Hz (8GB overall), while I'm writing this it's used about a 22-23%. I used the verifier but anything was corrupted though. What's annoying me is that everything seems ok! :P

[Arkless]

This might or might not be a known problem (I didn't see it in the list, maybe I just missed it):

Launching the game with any language except for english crashes if NOT using opengl.
Changing the language while not in opengl mode crashes the game.
Changing the language back to english in opengl mode reenables directx mode.

system:
win10 x64 pro (build 10586)
nvidia geforce gtx 970
i5-3550
16 gb ram

[Malford]

Originally posted by Arkless:

This might or might not be a known problem (I didn't see it in the list, maybe I just missed it):

Launching the game with any language except for english crashes if NOT using opengl.
Changing the language while not in opengl mode crashes the game.
Changing the language back to english in opengl mode reenables directx mode.

system:
win10 x64 pro (build 10586)
nvidia geforce gtx 970
i5-3550
16 gb ram

Hey there,

No this isn't a known issue! It's not something I'm able to reproduce here in the office, have you verified the integrity of your game cache? There might be an error with some of your files, which could cause issues like this.

Sorry you're having trouble!

[Arkless]

Checked and even reinstalled. Did not help.
It took the issue post to find out that opengl works fine. I imagine that not using english as standard language in steam would have just given me the problem that only opengl works.
(I would have never found out that english is fine when every other language crashes).


Side note (I'm a programmer myself, nothing high profile though):
This feels like a dependency issue.
Do you add a Font that countains characters for every language? If not, I might not have the specified font with characters for the specified language on my computer.

[Malford]

Originally posted by Arkless:

Checked and even reinstalled. Did not help.
It took the issue post to find out that opengl works fine. I imagine that not using english as standard language in steam would have just given me the problem that only opengl works.
(I would have never found out that english is fine when every other language crashes).


Side note (I'm a programmer myself, nothing high profile though):
This feels like a dependency issue.
Do you add a Font that countains characters for every language? If not, I might not have the specified font with characters for the specified language on my computer.

OK I'll look in to this and make sure the team know about it. Are you still able to play OK using the workarounds you mentioned while we look in to it?

[Arkless]

Originally posted by Narciciss:

OK I'll look in to this and make sure the team know about it. Are you still able to play OK using the workarounds you mentioned while we look in to it?

Everything works fine when english is selected.
All the other languages work with opengl.

[Wężu]

Hi guys, I have a little problem

I've bought this game yesterday, and tried to play. Sadly, every map is grey and has 100% on it. I can't even launch free roam mode, cause after I click it there is only "Game Modes" on the top, and "I Am" on the left. Only thing I can do is complete tutorial.

[Malford]

Originally posted by Wężu:

Hi guys, I have a little problem

I've bought this game yesterday, and tried to play. Sadly, every map is grey and has 100% on it. I can't even launch free roam mode, cause after I click it there is only "Game Modes" on the top, and "I Am" on the left. Only thing I can do is complete tutorial.

Hey there,

This is what happens if the game isn't connected to Steam for some reason. Are you launching the game from Steam or through a shortcut? If you're launching it through Steam and it's still happening then try completely closing Steam and re-opening it.

Other things that can help are

Re-installing the game
Re-installing Steam
Temporarily disbling your firewall

Let me know if any of these have worked for you. If they don't would you be able to send an email to [e-mail]?

Sorry you're having trouble!