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Steam is the one with all the power.. they are the broker in the agreement.
They are the ones who say yes or no to a refund.. its certainly not up to the dev who would ALWAYS say no lol.
It all depends on the consumer law for digital goods in your country.
These are the laws that steam HAS TO follow in order to be able to sell in each country.
Even if Bossa has no money.. steam still has to refund.. and they will then take action against Bossa.
The price to pay for being the middle man!!
It looks at 2 things.. time played and time since purchase.
We are all over those.. however each refund request that is denied gets reviewed later by a real person.
Just put in the refund request and be patient.
Once the refund bomb hits it will be all hands on deck from steam staff just to clear the backlog.. eventually they will just set it to auto refund when a request comes in.
Under the consumer rights act you're entitled to a repair or replacement, if this is not forthcoming you can request a refund within 30 days. Bossa are offering refunds for a 30 day period.
You should not be denied a refund in that case.
If you have been automatically denied please contact us with your Steam details and proof of purchase at support.bossastudios.com and we'll chase it up.
though, the devs could be the good guys but yeah not gonna happen.
Check this out, you will find that companies are still liable after the 30 days.
https://www.gov.uk/government/news/new-rights-for-consumers-when-buying-digital-content
You're not buying the game to own, you're paying Bossa to let you use the game for as long as they want. It's standard MMO boilerplate.
Your game is/was full of inconsistencies Kirk. If anything you should just own up to those inconsistencies and allow for refunds outside of the 1 month time frame, especially if you consider it will be unable to play the game anymore even for people whom bought it prior to one month ago.