Crashing on startup :: Assassin's Creed Shadows Player Support

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Brookiecat vlastní Assassin's Creed Shadows

20. bře. v 9.09

Crashing on startup

I've been playing for around five hours, I finally crash and go to restart the game but whenever I get past the ubisoft splash screen and onto the connecting online I keep crashing at the "Checking for Memory Add-On" any help at all? I have already done a fresh install AND verified the files.

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Původně napsal Ubi-Ineradicable:

Hello everyone!

I'm sorry to hear that your game is crashing at 93%. This issue mainly occurs when there are problems with GPU drivers, so I recommend manually updating or reinstalling them[ubi.li]

Please also do not use third-party software which may affect the save files or the game itself.

Some players have also shared a workaround:

- Delete all save files in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<UbisoftConnectID>\1081.
- Run Steam and Ubisoft Connect.
- Disconnect from the Internet.
- Launch the game.
- Play the game until an autosave file is created in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<UbisoftConnectID>\1081.
- When the autosave file is created, exit the game and reconnect to the Internet.
- When the game is restarted, you should be able to play normally.

Please let us know the results.

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Zobrazeno 1–15 z 54 komentářů

LeeRox

20. bře. v 9.13

i got the same problem

Ubi-VaeVictoria [vývojář] 20. bře. v 9.18

We've moved this thread to Player Support for our support team to assist with the issue.

Weabo Akut 20. bře. v 10.05

i got the same problem too, crashing when checking "Checking for Memory Add-On (93%)"

NormalDean 20. bře. v 11.17

Same issue, can't even start the game. Crashes at "connecting online".

MoDaxlr

20. bře. v 11.20

Same for me.. bluescreen when started

Deracined

20. bře. v 11.25

This crash occurs when you have a "very" high refresh rate display while using DLSS FrameGen. Reduce your monitor refresh rate to 120 and should be fixed.

jandajax

20. bře. v 21.55

Same, but my refresh rate already was set to 120. Will try 60 and let you know if it helps.

Naposledy upravil jandajax; 20. bře. v 21.58

Hanimetv_13 vlastní Assassin's Creed Shadows

20. bře. v 22.57

Anyone find a fix

R 3azy 1

20. bře. v 23.37

Deracined původně napsal:
This crash occurs when you have a "very" high refresh rate display while using DLSS FrameGen. Reduce your monitor refresh rate to 120 and should be fixed.

We have to get into the game to fix that issue. I tried fixing it through my monitor display settings and my game still crashes.

Brookiecat vlastní Assassin's Creed Shadows

21. bře. v 4.00

Okay! So I got my game to work. I deleted the folders the saves are in, loaded into the game and got the intro like I was starting a fresh save but instead my old saves were there.... weird but it fixed my game?

#10

DIZEL

21. bře. v 4.36

https://www.ubisoft.com/en-us/game/assassins-creed/shadows/bug-reporter/issues/ACSH-1052
Everyone please upvote this is for the 93% memory add

#11

Deracined

21. bře. v 6.17

R 3azy 1 původně napsal:
Deracined původně napsal:
This crash occurs when you have a "very" high refresh rate display while using DLSS FrameGen. Reduce your monitor refresh rate to 120 and should be fixed.

We have to get into the game to fix that issue. I tried fixing it through my monitor display settings and my game still crashes.

Try to disable VRR/G-sync and leave your monitor refresh rate at 120hz outside the game, it seems to be a Nvidia problem of the newest driver

#12

NormalDean 21. bře. v 8.42

Submit or upvote a bug ticket on the Ubisoft site. I don't think they pay much attention to this forum. Or try discord: https://discord.com/invite/ubisoftofficial
Upvote this ticket: https://www.ubisoft.com/en-us/game/assassins-creed/shadows/bug-reporter/issues/ACSH-1052

#13

R 3azy 1

21. bře. v 8.56

i upvoted it.

NormalDean původně napsal:
Submit or upvote a bug ticket on the Ubisoft site. I don't think they pay much attention to this forum. Or try discord: https://discord.com/invite/ubisoftofficial
Upvote this ticket: https://www.ubisoft.com/en-us/game/assassins-creed/shadows/bug-reporter/issues/ACSH-1052

#14