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Brookiecat has Assassin's Creed Shadows

Mar 20 @ 9:09am

Crashing on startup

I've been playing for around five hours, I finally crash and go to restart the game but whenever I get past the ubisoft splash screen and onto the connecting online I keep crashing at the "Checking for Memory Add-On" any help at all? I have already done a fresh install AND verified the files.

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Originally posted by Ubi-Ineradicable:

Hello everyone!

I'm sorry to hear that your game is crashing at 93%. This issue mainly occurs when there are problems with GPU drivers, so I recommend manually updating or reinstalling them[ubi.li]

Please also do not use third-party software which may affect the save files or the game itself.

Some players have also shared a workaround:

- Delete all save files in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<UbisoftConnectID>\1081.
- Run Steam and Ubisoft Connect.
- Disconnect from the Internet.
- Launch the game.
- Play the game until an autosave file is created in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<UbisoftConnectID>\1081.
- When the autosave file is created, exit the game and reconnect to the Internet.
- When the game is restarted, you should be able to play normally.

Please let us know the results.

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Showing 1-15 of 54 comments

LeeRox

Mar 20 @ 9:13am

i got the same problem

Ubi-VaeVictoria [developer] Mar 20 @ 9:18am

We've moved this thread to Player Support for our support team to assist with the issue.

Weabo Akut Mar 20 @ 10:05am

i got the same problem too, crashing when checking "Checking for Memory Add-On (93%)"

NormalDean Mar 20 @ 11:17am

Same issue, can't even start the game. Crashes at "connecting online".

MoDaxlr

Mar 20 @ 11:20am

Same for me.. bluescreen when started

Deracined

Mar 20 @ 11:25am

This crash occurs when you have a "very" high refresh rate display while using DLSS FrameGen. Reduce your monitor refresh rate to 120 and should be fixed.

jandajax

Mar 20 @ 9:55pm

Same, but my refresh rate already was set to 120. Will try 60 and let you know if it helps.

Last edited by jandajax; Mar 20 @ 9:58pm

Hanimetv_13 has Assassin's Creed Shadows

Mar 20 @ 10:57pm

Anyone find a fix

R 3azy 1

Mar 20 @ 11:37pm

Originally posted by Deracined:
This crash occurs when you have a "very" high refresh rate display while using DLSS FrameGen. Reduce your monitor refresh rate to 120 and should be fixed.

We have to get into the game to fix that issue. I tried fixing it through my monitor display settings and my game still crashes.

Brookiecat has Assassin's Creed Shadows

Mar 21 @ 4:00am

Okay! So I got my game to work. I deleted the folders the saves are in, loaded into the game and got the intro like I was starting a fresh save but instead my old saves were there.... weird but it fixed my game?

#10

DIZEL

Mar 21 @ 4:36am

https://www.ubisoft.com/en-us/game/assassins-creed/shadows/bug-reporter/issues/ACSH-1052
Everyone please upvote this is for the 93% memory add

#11

Deracined

Mar 21 @ 6:17am

Originally posted by R 3azy 1:
Originally posted by Deracined:
This crash occurs when you have a "very" high refresh rate display while using DLSS FrameGen. Reduce your monitor refresh rate to 120 and should be fixed.

We have to get into the game to fix that issue. I tried fixing it through my monitor display settings and my game still crashes.

Try to disable VRR/G-sync and leave your monitor refresh rate at 120hz outside the game, it seems to be a Nvidia problem of the newest driver

#12

NormalDean Mar 21 @ 8:42am

Submit or upvote a bug ticket on the Ubisoft site. I don't think they pay much attention to this forum. Or try discord: https://discord.com/invite/ubisoftofficial
Upvote this ticket: https://www.ubisoft.com/en-us/game/assassins-creed/shadows/bug-reporter/issues/ACSH-1052

#13

R 3azy 1

Mar 21 @ 8:56am

i upvoted it.

Originally posted by NormalDean:
Submit or upvote a bug ticket on the Ubisoft site. I don't think they pay much attention to this forum. Or try discord: https://discord.com/invite/ubisoftofficial
Upvote this ticket: https://www.ubisoft.com/en-us/game/assassins-creed/shadows/bug-reporter/issues/ACSH-1052

#14