[SOLVED] This product cannot be activated right now, please try again later

[Joel]

Now Ubisoft Connect shows me the following message: “This product cannot be activated right now, please try again later.”

Really? I was trying to solve my last problem which freezes me in Animus HUB and now I can't even run the game? Jesus Christ...

[Ubi-Kubiq]

Hello Joel,

thanks for reaching out.

I'm sorry to hear that you cannot launch the game due to an error message.

The first step I'd recommend doing is clearing the Ubisoft Connect cache.[ubi.li]

Ensure that you are launching the game and Ubisoft Connect/ Steam with admin rights.[ubi.li]

Please keep us updated on the situation.

[Digstar]

Originally posted by Ubi-Kubiq:

Hello Joel,

thanks for reaching out.

I'm sorry to hear that you cannot launch the game due to an error message.

The first step I'd recommend doing is clearing the Ubisoft Connect cache.[ubi.li]

Ensure that you are launching the game and Ubisoft Connect/ Steam with admin rights.[ubi.li]

Please keep us updated on the situation.

Just wondering if Ubi developers can also help out a little on AC Mirage Support also. Mirage may be an old game but it's new to me.

[Joel]

Originally posted by Ubi-Kubiq:

Hello Joel,

thanks for reaching out.

I'm sorry to hear that you cannot launch the game due to an error message.

The first step I'd recommend doing is clearing the Ubisoft Connect cache.[ubi.li]

Ensure that you are launching the game and Ubisoft Connect/ Steam with admin rights.[ubi.li]

Please keep us updated on the situation.

Hi!

It's worth mentioning that my operating system is Linux; Ubuntu 24 specifically. Since Shadows is a verified Steam Deck game, and SteamOS is a Linux, there shouldn't be any problem.

I've already tried clearing the Ubisoft Connect cache, and nothing changes. I have tried running other Ubisoft games on Steam and there is no problem, only Shadows gives the error.

[Volt]

Originally posted by Joel:

It's worth mentioning that my operating system is Linux; Ubuntu 24 specifically. Since Shadows is a verified Steam Deck game, and SteamOS is a Linux, there shouldn't be any problem.

SteamOS it is a Linux, but uses Debian 8.

[Joel]

Originally posted by Volt:

Originally posted by Joel:

It's worth mentioning that my operating system is Linux; Ubuntu 24 specifically. Since Shadows is a verified Steam Deck game, and SteamOS is a Linux, there shouldn't be any problem.

SteamOS it is a Linux, but uses Debian 8.

Ubuntu is a derivative of Debian...

[Volt]

Originally posted by Joel:

Originally posted by Volt:

SteamOS it is a Linux, but uses Debian 8.

Ubuntu is a derivative of Debian...

Doesn't mean if a game works on Debian, it will work on Ubuntu.

[Joel]

Originally posted by Volt:

Originally posted by Joel:

Ubuntu is a derivative of Debian...

Doesn't mean if a game works on Debian, it will work on Ubuntu.

I have played AC titles and other games without any problems on Ubuntu, has Shadows changed anything internally?

[Joel]

Originally posted by Ubi-Kubiq:

Hello Joel,

thanks for reaching out.

I'm sorry to hear that you cannot launch the game due to an error message.

The first step I'd recommend doing is clearing the Ubisoft Connect cache.[ubi.li]

Ensure that you are launching the game and Ubisoft Connect/ Steam with admin rights.[ubi.li]

Please keep us updated on the situation.

I'm blocked by Denuvo, I've changed too many Proton versions... Nice

[Stryxus]

Originally posted by Joel:

Originally posted by Volt:

SteamOS it is a Linux, but uses Debian 8.

Ubuntu is a derivative of Debian...

SteamOS hasnt been Debian based for years, its Arch Linux now, which is one of the biggest reasons it is so popular. And if it was Debian based, it would work on Ubuntu, the core architecture is still there, that is what everything is designed around, not the derivatives.

[Joel]

Originally posted by Stryxus:

Originally posted by Joel:

Ubuntu is a derivative of Debian...

SteamOS hasnt been Debian based for years, its Arch Linux now, which is one of the biggest reasons it is so popular. And if it was Debian based, it would work on Ubuntu, the core architecture is still there, that is what everything is designed around, not the derivatives.

It makes sense! Now I can play without any problem, it was a bug in the NVIDIA driver. It only works with the beta drivers for Linux or a PYROVEIL fix: https://github.com/ValveSoftware/Proton/issues/8543

[jackalope66]

Hi Joel: I also ran into 'product cannot be activated' problem on Ubuntu 24.04. When I switched to the beta proton driver, this problem disappeared. But then the screen froze before getting to the first menu. I looked into upgrading my nvidia driver from Ubuntu's system settings and apparently driver 550, the one I have installed, is the only non-server driver version available. Could you clarify what nvidia driver you are using and how / where you got it?

[Joel]

Originally posted by jackalope66:

Hi Joel: I also ran into 'product cannot be activated' problem on Ubuntu 24.04. When I switched to the beta proton driver, this problem disappeared. But then the screen froze before getting to the first menu. I looked into upgrading my nvidia driver from Ubuntu's system settings and apparently driver 550, the one I have installed, is the only non-server driver version available. Could you clarify what nvidia driver you are using and how / where you got it?

Yes. First, the message 'product cannot be activated', was a 24h Denuvo block for changing more than five times the Proton version.

Second, I'm using the driver 570.124.04 for my 3060 Ti. To update my NVIDIA drivers, y added a new repo and executed an update, look here: https://linuxconfig.org/how-to-install-nvidia-drivers-on-ubuntu-24-04
Then, I needed to apply PYROVEIL fix to avoid the freezing.

Look here for other solutions: https://www.protondb.com/app/3159330

[Archer]

Originally posted by Joel:

Originally posted by jackalope66:

Hi Joel: I also ran into 'product cannot be activated' problem on Ubuntu 24.04. When I switched to the beta proton driver, this problem disappeared. But then the screen froze before getting to the first menu. I looked into upgrading my nvidia driver from Ubuntu's system settings and apparently driver 550, the one I have installed, is the only non-server driver version available. Could you clarify what nvidia driver you are using and how / where you got it?

Yes. First, the message 'product cannot be activated', was a 24h Denuvo block for changing more than five times the Proton version.

Second, I'm using the driver 570.124.04 for my 3060 Ti. To update my NVIDIA drivers, y added a new repo and executed an update, look here: https://linuxconfig.org/how-to-install-nvidia-drivers-on-ubuntu-24-04
Then, I needed to apply PYROVEIL fix to avoid the freezing.

Look here for other solutions: https://www.protondb.com/app/3159330

Are you serious about the block from denuvo? Ugh that sucks. Had some similar issues and had to reseat my graphics card and I think I'm blocked now cuz I thought it was proton related and changed it a few times

[jackalope66]

Archer: You might be able to 'erase' (rename to force a rebuild; switch back if you have problems) your steam / ubisoft caches so the system doesn't know what changes etc. you made. I did that so I could download the game a second time after accidentally erasing it on the sage advice of an AI.

As for me, I got the error message that's the focus of this thread after changing Proton once.

[jackalope66]

Joel: Thanks so much for the specifics on your driver and how to install it or similar!

One question: I use this computer much more for home office than gaming. So, I don't want to put in place a nvidia driver that will cause problems with everyday use. Have your found your 570 driver to be stable or are there issues?