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Heyhowsitgoingtonight Mar 29 @ 6:59pm
Game crashes computer the moment any Xbox controller is connected
Running at 1440p 240Hz 9800x3d RTX 5090 MFG 4X
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Showing 1-3 of 3 comments
SpockEndil Mar 29 @ 8:36pm 
Strange. My Xbox controller works just fine. I'm using a wired controller for the Xbox X, if that makes any difference.
#1
Heyhowsitgoingtonight Mar 29 @ 9:01pm 
The way I've fixed it for now is not having any controller connected then loading into my save and then pausing the game into the menus. I then can connect an Xbox controller in the menus and make the controls input xbox specific instead of just hybrid. This should be fixed in the next patch tbh tho.
Last edited by Heyhowsitgoingtonight; Mar 29 @ 9:02pm
#2
Ubi-Vinci  [developer] Mar 31 @ 6:42am 
Hey Heyhowsitgoingtonight

Thank you for you messages and for sharing the workaround that works for you.
I'm sorry to hear that you PC crashes when you connect your Xbox controller to it while playing Assassin's Creed Shadows.

I cannot see you mentioning if this is via a USB cable or wireless.
If via a USB cable, did you try different USB ports? Do you have any other USB accessories connected to your PC?

Are you connecting via a USB hub?

Disconnected any other USB devices and hubs for a test.

If this is not a USB cable connection, try for a test changing your screen's refresh rate from 240Hz to 120Hz and see if this helps with the crashing.

If you have any other questions or come across issues in Assassin's Creed Shadows, reach out to us via these additional channels:
Ubisoft Discord [discord.com]
or
X/Twitter[x.com]
#3
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Showing 1-3 of 3 comments
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Assassin's Creed Shadows > Player Support > Topic Details
Date Posted: Mar 29 @ 6:59pm
Posts: 3

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