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woufh Mar 20 @ 5:25pm
Crash after loading on steam deck?
Hello, I was able to play on PC for a while and had fun. When I tried to play on the steam deck however, I'm able to access the menu and load my save, but as soon as the loading is over, the screen turns off and becomes completely unresponsive. My only way out is to restart the steam deck. Is there any known fix to this issue?
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Showing 1-10 of 10 comments
KOVER Mar 20 @ 10:37pm 
I have the same problem, I can't even start a new game. The cutscene goes and the screen goes black, I have to restart Steam Deck
#1
KOVER Mar 21 @ 12:16am 
Originally posted by woufh:
Hello, I was able to play on PC for a while and had fun. When I tried to play on the steam deck however, I'm able to access the menu and load my save, but as soon as the loading is over, the screen turns off and becomes completely unresponsive. My only way out is to restart the steam deck. Is there any known fix to this issue?

I was able to run the game without crashes by setting compatibility to GE-Proton9-11
#2
stephanie.ieve Mar 23 @ 3:12am 
I don’t have GE-proton9-11 is it normal ?
#3
KOVER Mar 23 @ 6:25am 
Originally posted by stephanie.ieve:
I don’t have GE-proton9-11 is it normal ?
You need to install it yourself via ProtonUP-Qt, now the latest version is ProtonGE 9-26
#4
KOVER Mar 27 @ 2:31am 
I can only run the game with ProtonGE 9-11, but the game slows down a lot and still freezes. I don't know what to do...
#5
KOVER Mar 27 @ 3:20am 
⚡I just updated Steam OS to the latest version and the game launched smoothly, without lags or freezes!
#6
ChuckPlayer Mar 29 @ 9:01am 
tried lowering the resolution, using GE 9-11, using framegen. It will crash on the white square. I have no option but to ask for a refund. So much the "Deck Verified" tag
#7
KOVER Mar 30 @ 4:33am 
Originally posted by ChuckPlayer:
tried lowering the resolution, using GE 9-11, using framegen. It will crash on the white square. I have no option but to ask for a refund. So much the "Deck Verified" tag
What version of Steam OS is on your Deck?
#8
Turman93 Mar 31 @ 1:27am 
Disabling developer mode on the console helped me. Now the game works without problems.
#9
Ubi-Galaxy  [developer] Mar 31 @ 3:40am 
Originally posted by woufh:
Hello, I was able to play on PC for a while and had fun. When I tried to play on the steam deck however, I'm able to access the menu and load my save, but as soon as the loading is over, the screen turns off and becomes completely unresponsive. My only way out is to restart the steam deck. Is there any known fix to this issue?

Hello woufh and ChuckPlayer, I am sorry that you're experiencing issues when playing Assassin's Creed Shadows on your Steam Deck. Could you please test the following and let me know if the problem persists?

- Turn ON "Steam Play compatibility tool" and choose either "Proton Experimental" or "Proton 9.4-4".



Originally posted by KOVER:
⚡I just updated Steam OS to the latest version and the game launched smoothly, without lags or freezes!

Originally posted by turmananan:
Disabling developer mode on the console helped me. Now the game works without problems.

Thank you both for sharing this information as it might help other players experiencing similar issues.
#10
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Assassin's Creed Shadows > Player Support > Topic Details
Date Posted: Mar 20 @ 5:25pm
Posts: 10

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