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Did you figure out how to fix it?
or you could die and game will reload last checkpoint
No idea if it will work, but it usually "fixes" things like this in most games
I'm sorry to hear you cannot complete this quest due to an NPC disappearing.
If this is a consistent behaviour and it's easy to reproduce, please record a short video of it happening and upload it to YouTube.
How to make a screen recording[support.microsoft.com]
With the video recorded and uploaded, please feel free to report it via our official Bug Reporter.[ubi.li]
Before you do all this, please verify/check integrity of the game files and try again.
Please note, that according to the game's system requirements[www.ubisoft.com], an SSD storage drive is required.
If you have any other questions or come across issues in Assassin's Creed Shadows, reach out to us via these additional channels:
Ubisoft Discord [discord.com]
or
X/Twitter[x.com]
As Ubi-Vinci advised above, would it be possible to share this using the official bug reporter [www.ubisoft.com] where you can share and contribute videos to assist?
Many thanks in advance
Go back to where you first see him and run towards him. If you go from a different place you won’t trigger the cutscene
Thank you for the information. I hope this helps other players.