✅ FIX: Animus & Helix Store Not Working in Assassin’s Creed Shadows Errors: ANIMUS-10-00003 / ANIMUS-6-00003

[Prince]

If you can't access the Helix Store or Animus system, and you're getting one of these errors, here's the fix that worked for me—plus some other things you can try if that doesn’t do it.

🔧 Step-by-Step Fix (PC tested):
Go to Ubisoft Account Settings:
🔗 https://account.ubisoft.com/en-GB/account-information

Scroll to "Linked Accounts"

Unlink your Twitch account
– This fixed it for me personally. I had claimed a Twitch Drop, which likely caused a sync issue with the store.

Clear your browser cookies & cached data
– Ubisoft login sessions and authentication tokens can get stuck.

Restart your modem/router
– Helps reset your network and reestablish clean communication with Ubisoft’s servers.

Restart the game
– May take one or two restarts.

⚠️ Important Notes:
I got ANIMUS-6-00003 after unlinking Twitch.
➤ Clearing cookies + restarting the modem fixed it.

Other users have reported fixing the issue by unlinking different accounts, such as:

Amazon

Xbox

PlayStation

Steam

🧠 If Twitch doesn't work for you, try unlinking other connected services one by one, restarting the game between each attempt.

🕹️ Console Players:
This fix mostly applies to PC players (because of the cookie-clearing step).

On console, your best option is to unlink from your phone/PC, then restart your console and router.

If it still doesn’t work, it may be a server-side issue Ubisoft needs to fix.

💡 Why this works:
Certain linked accounts—especially Twitch Drops—can cause conflicts with Ubisoft’s online services. Clearing cookies and resetting your network ensures fresh login/session data. Ubisoft hasn’t officially patched this, so this workaround is helping players in the meantime.

🎥 Watch the full fix video:https://www.youtube.com/watch?v=Ol78FriLuhs&ab_channel=EnjoyYourDarkSide
▶️ FIXED: Helix Store Not Working in Assassin’s Creed Shadows
🖤 Channel: Enjoy Your Dark Side
Covers both ANIMUS-10-00003 and ANIMUS-6-00003 errors.

[poncho20]

I have same issue i believe, store wont load and cant see projects or the exchange menu either, havent found anything online other than you hope it gets resolved soon

[Prince]

FIX: Animus & Helix Store Not Working in Assassin’s Creed Shadows
If you’re getting the ANIMUS-10-00003 error and can’t access the Helix Store or Animus system, follow these steps:

Step-by-Step Solution:
Go to your Ubisoft Account Settings:
https://account.ubisoft.com/en-GB/account-information

Scroll down to “Linked Accounts”

Unlink your Twitch account
– Even if you’re not using Twitch for this game, it can cause conflict with online features like the Helix Store.

Restart the game

Recheck the Helix Store or Animus access
– It should now load properly without the ANIMUS-10-00003 error.

Why this works:
There’s currently a known issue where Twitch-linked accounts can interfere with Helix Store connectivity in AC Shadows. Ubisoft hasn't officially patched it yet, but this workaround helps most players instantly.

Watch the full fix here:
https://www.youtube.com/watch?v=Ol78FriLuhs
YouTube
Enjoy Your Dark Side
FIXED: Helix Store Not Working in Assassin’s Creed Shadows!

[Prince]

Originally posted by poncho20:

I have same issue i believe, store wont load and cant see projects or the exchange menu either, havent found anything online other than you hope it gets resolved soon

i already fix it look

[.:k1z4cz3k:.]

Originally posted by Prince:

FIX: Animus & Helix Store Not Working in Assassin’s Creed Shadows
If you’re getting the ANIMUS-10-00003 error and can’t access the Helix Store or Animus system, follow these steps:

Step-by-Step Solution:
Go to your Ubisoft Account Settings:
https://account.ubisoft.com/en-GB/account-information

Scroll down to “Linked Accounts”

Unlink your Twitch account
– Even if you’re not using Twitch for this game, it can cause conflict with online features like the Helix Store.

Restart the game

Recheck the Helix Store or Animus access
– It should now load properly without the ANIMUS-10-00003 error.

Why this works:
There’s currently a known issue where Twitch-linked accounts can interfere with Helix Store connectivity in AC Shadows. Ubisoft hasn't officially patched it yet, but this workaround helps most players instantly.

Watch the full fix here:
https://www.youtube.com/watch?v=Ol78FriLuhs
YouTube
Enjoy Your Dark Side
FIXED: Helix Store Not Working in Assassin’s Creed Shadows!

♥♥♥♥♥♥♥♥♥ this worked
Thanks dude.

[Wilk09]

Originally posted by Prince:

FIX: Animus & Helix Store Not Working in Assassin’s Creed Shadows
If you’re getting the ANIMUS-10-00003 error and can’t access the Helix Store or Animus system, follow these steps:

Step-by-Step Solution:
Go to your Ubisoft Account Settings:
https://account.ubisoft.com/en-GB/account-information

Scroll down to “Linked Accounts”

Unlink your Twitch account
– Even if you’re not using Twitch for this game, it can cause conflict with online features like the Helix Store.

Restart the game

Recheck the Helix Store or Animus access
– It should now load properly without the ANIMUS-10-00003 error.

Why this works:
There’s currently a known issue where Twitch-linked accounts can interfere with Helix Store connectivity in AC Shadows. Ubisoft hasn't officially patched it yet, but this workaround helps most players instantly.

Watch the full fix here:
https://www.youtube.com/watch?v=Ol78FriLuhs
YouTube
Enjoy Your Dark Side
FIXED: Helix Store Not Working in Assassin’s Creed Shadows!

Fixed for me too, thx!

[JohnHonza]

Originally posted by Prince:

FIX: Animus & Helix Store Not Working in Assassin’s Creed Shadows
If you’re getting the ANIMUS-10-00003 error and can’t access the Helix Store or Animus system, follow these steps:

Step-by-Step Solution:
Go to your Ubisoft Account Settings:
https://account.ubisoft.com/en-GB/account-information

Scroll down to “Linked Accounts”

Unlink your Twitch account
– Even if you’re not using Twitch for this game, it can cause conflict with online features like the Helix Store.

Restart the game

Recheck the Helix Store or Animus access
– It should now load properly without the ANIMUS-10-00003 error.

Why this works:
There’s currently a known issue where Twitch-linked accounts can interfere with Helix Store connectivity in AC Shadows. Ubisoft hasn't officially patched it yet, but this workaround helps most players instantly.

Watch the full fix here:
https://www.youtube.com/watch?v=Ol78FriLuhs
YouTube
Enjoy Your Dark Side
FIXED: Helix Store Not Working in Assassin’s Creed Shadows!

not working...

[JB™]

This fix didn't work for me - "Run as Administrator" did.

[Sound Zero]

This did not work for me. Unlinking all connections and it still gives the error. Run as Administrator did not work either.

[Daz]

Unlinking had worked previously, but since the 1.0.1 update none of thhe previous fixes seem to work.

[TheBreenis]

I had to unlink my Stadia before it worked. Sad, now I can never relink it. :(

[Mudai_]

Any update on this?

[Fuhaku]

Originally posted by TheBreenis:

I had to unlink my Stadia before it worked. Sad, now I can never relink it. :(

Same. Now I’m sad again.

[Prince]

Originally posted by Fuhaku:

Originally posted by TheBreenis:

I had to unlink my Stadia before it worked. Sad, now I can never relink it. :(

Same. Now I’m sad again.

Yeah, Stadia shutting down really messed up a lot of stuff. Having to unlink it just to get the shop working — and then never being able to relink — that’s rough. Ubisoft should’ve at least added a way to transfer or preserve those linked accounts better. Hopefully they’ll patch something in or offer support for people who lost access like this.