Choppy shadows bug

[WelvynZPorter]

https://steamcommunity.com/sharedfiles/filedetails/?id=3449254836
Anyone else having this problem?

[Ubi-Ineradicable]

Hello WelvynZPorter!

Thanks for reporting the issue with shadows. Does this issue happen all the time or did it happen only once? Have you tried changing the video settings to see if there are any differences?

I recommend deleting the config file and letting the game automatically set the settings. The path to the file is: %USERPROFILE%\Documents\Assassin's Creed Shadows\ACShadows.ini.

Please let us know if the issue persists.

[WelvynZPorter]

Originally posted by Ubi-Ineradicable:

Hello WelvynZPorter!

Thanks for reporting the issue with shadows. Does this issue happen all the time or did it happen only once? Have you tried changing the video settings to see if there are any differences?

I recommend deleting the config file and letting the game automatically set the settings. The path to the file is: %USERPROFILE%\Documents\Assassin's Creed Shadows\ACShadows.ini.

Please let us know if the issue persists.

So, on the most current Nvidia drivers I get this issue every time. Changing graphics around doesn't seem to help. And oddly enough the character model in the menu for Shadows would also glitch (hair would turn white and other colors pale) while the character models for the other game such as Odyssey and Valhalla seemed "stable".

I did rollback drivers from the current 572.83 to 572.70 and am now able to play issue free.

During my troubleshooting I tried:
Altering graphic and resolution settings.
Uninstalling and reinstalling.
Verifying game files.
Reinstalling current driver.
Launching as admin from the .exe

My system is:
Windows 11 64bit
i7-13700hx ~2.1Ghz CPU
32Gb memory
Nvidia RTX4070 GPU

Thank you so much for responding! Other than the headache, once I got it working with driver 572.70, everything seems fine.

[WelvynZPorter]

Spoke too soon. Have been playing without issues until today, and nothing has really changed system wise.

[fingolfin11]

I think I have the same issue, but it happens only if I launch the game with monitor connected! I have a laptop (rtx 4060) and with the laptop screen nothing happens! But if I connect to the monitor, shadows begin pixelated and physics completely breaks, the grass appears in the air and the characters walk with their legs above their heads, it's horrible hahaha If I launch the game with the laptop screen and then connect the monitor, the issue doesn’t appear!

[fingolfin11]

And also for me, the character model in the menu has a sort of sun instead of a head

[fingolfin11]

And and with the issue on the screen, nothing can fix it (and if I launch the game with monitor connected, it always appears, changing video setting has no effect on it)

[moon]

Having the same issues as the rest, on an nvidia laptop too with an RTX 4070

[neuromancerxv]

Originally posted by Ubi-Ineradicable:

Hello WelvynZPorter!

Thanks for reporting the issue with shadows. Does this issue happen all the time or did it happen only once? Have you tried changing the video settings to see if there are any differences?

I recommend deleting the config file and letting the game automatically set the settings. The path to the file is: %USERPROFILE%\Documents\Assassin's Creed Shadows\ACShadows.ini.

Please let us know if the issue persists.

Hello,
This is still unresolved. Kindly fix at the earliest, I recieved a review copy and am working on an in depth review. Unfortunately, the bug makes the game completely unplayable :(
Thanks in advance.

[fingolfin11]

Still unresolved, please fix it 🙏🏻 it is truly a pain launch the game disconnect the monitor and then connect it again

[SilverBullet]

Originally posted by Ubi-Ineradicable:

Hello WelvynZPorter!

Thanks for reporting the issue with shadows. Does this issue happen all the time or did it happen only once? Have you tried changing the video settings to see if there are any differences?

I recommend deleting the config file and letting the game automatically set the settings. The path to the file is: %USERPROFILE%\Documents\Assassin's Creed Shadows\ACShadows.ini.

Please let us know if the issue persists.

also having this issue repeatedly. even after doing the "supposed fix" mentioned above. please resolve asap

[Ubi-WheelyDuck]

Hey guys, I am sorry to hear that despite trying workarounds and advice above, you continue to have trouble with these shadows seemingly only when a monitor is connected on game launch.

Before submitting a bug report[www.ubisoft.com] I would recommend in this instance completing the steps in our dedicated PC troubleshooting guide [ubi.li] to ensure that game files and drivers are all up to date. If after following those steps you find this persists I would recommend opening that bug report[www.ubisoft.com] and including any videos and images you can.

In the meantime, if we can help with anything else from Steam, just let us know, otherwise we can be reached at the following locations also
- Ubisoft Support Twitter [x.com]
- Ubisoft Support Discord [discord.com]

[neuromancerxv]

Originally posted by Ubi-WheelyDuck:

Hey guys, I am sorry to hear that despite trying workarounds and advice above, you continue to have trouble with these shadows seemingly only when a monitor is connected on game launch.

Before submitting a bug report[www.ubisoft.com] I would recommend in this instance completing the steps in our dedicated PC troubleshooting guide [ubi.li] to ensure that game files and drivers are all up to date. If after following those steps you find this persists I would recommend opening that bug report[www.ubisoft.com] and including any videos and images you can.

In the meantime, if we can help with anything else from Steam, just let us know, otherwise we can be reached at the following locations also
- Ubisoft Support Twitter [x.com]
- Ubisoft Support Discord [discord.com]

Hello,
Thank you for looking into this. This seems to be an issue with DX12 cache. So, I was able to recreate the issue successfully multiple times.
1. Launch the game, works fine with HDR
2. Aa soon as I enable Nvidia ShadowPlay capture = Alt+F9, the gameplay starts flickering.
Works fine in the game menu.
3. Exit and play the game does not gives the flickering anymore.
4. However, the shadow gets all choppy, with blocks.
5. Also, HDR stops working with colors getting washed out.

FIX

1. Navigate to Documents > Assassin's Creed Shadows > Cache > DX12 and delete the contents of the folder.
2. This will temporarily fix the issue.

RECREATE THE ISSUE -

1. As soon as Nvidia Capture is initiated, the flickering starts followed by Choppy Shadow.

Card Used - NVIDIA 4060

[Ubi-Vinci]

Thank you for your update, neuromancerxv.
Sorry to hear it that the game does not work well with Nvidia ShadowPlay capture.

This is potentially something to let the game team know about, however, I cannot promise anything.

Feel free to submit it via the Bug Reporter.[ubi.li]

If you have any other questions or come across issues in Assassin's Creed Shadows, reach out to us via these additional channels:
Ubisoft Discord [discord.com]
or
X/Twitter[x.com]

[fingolfin11]

Originally posted by neuromancerxv:

Originally posted by Ubi-WheelyDuck:

Hey guys, I am sorry to hear that despite trying workarounds and advice above, you continue to have trouble with these shadows seemingly only when a monitor is connected on game launch.

Before submitting a bug report[www.ubisoft.com] I would recommend in this instance completing the steps in our dedicated PC troubleshooting guide [ubi.li] to ensure that game files and drivers are all up to date. If after following those steps you find this persists I would recommend opening that bug report[www.ubisoft.com] and including any videos and images you can.

In the meantime, if we can help with anything else from Steam, just let us know, otherwise we can be reached at the following locations also
- Ubisoft Support Twitter [x.com]
- Ubisoft Support Discord [discord.com]

Hello,
Thank you for looking into this. This seems to be an issue with DX12 cache. So, I was able to recreate the issue successfully multiple times.
1. Launch the game, works fine with HDR
2. Aa soon as I enable Nvidia ShadowPlay capture = Alt+F9, the gameplay starts flickering.
Works fine in the game menu.
3. Exit and play the game does not gives the flickering anymore.
4. However, the shadow gets all choppy, with blocks.
5. Also, HDR stops working with colors getting washed out.

FIX

1. Navigate to Documents > Assassin's Creed Shadows > Cache > DX12 and delete the contents of the folder.
2. This will temporarily fix the issue.

RECREATE THE ISSUE -

1. As soon as Nvidia Capture is initiated, the flickering starts followed by Choppy Shadow.

Card Used - NVIDIA 4060

Oh this is great! Do you have any idea why it happens when I launch the game with the monitor already connected to the laptop? (My current fix is ​​to launch the game disconnected from the monitor, and then once I've verified that everything is ok, I connect the monitor and fortunately the issue doesn't appear)