Connection issues for multiplayer

[76561199030978674]

Hello everyone!
As some of you may have noticed, there are more reports of connection issues when starting a Multiplayer game. We see that there is a problem and we are already investigating it.

However, for those of you who are experiencing issues there, it would help us a lot if you could do the following 2 things if you encounter this issue:

• Close the game
  
• Go to <SteamLibrary>/common/The Guild 3/logs
  
• Zip the entire folder
  
• Send it to [e-mail]
  
• Post in this thread an answer to the following questions:
  Can you connect to any existing multiplayer game or none at all?
  If you try several times, does the issue solve itself or does it persist?

We really appreciate your help!

[General Chaos]

Darkshifty.Zero님이 먼저 게시:

This issue still exists.

Yep. In the latest release I'm getting a disconnect (as host so not sure if it's me or the other player) every 5-10 min. No idea why.

[|ApoB|O´neill]

I have the problem when I want to join a session I can select the character anything and sobalb I click on ready comes the loading screen and then connection lost

[Jack]

I have had this same issue with connecting to a friend. Connecting to another person was possible but I do not know if it's the map or anything.
No it did not resolve itself after several attempts.

[NeoX]

The reason for the connection issues of some players:
___________________________________

The Guild 3 netcode is an own VPN. You can not have a VPN inside a VPN. Thats why you can not host and mostly connect if you are using a VPN already.
You need an own single valid IPv4.

The MP-Lobby itself is a dedicated server but the game connection itself is a custom VPN connection, thats why everyone of you only having internet access via VPN-network(software or provider side like TV cable internet), can not host a game or join someone who also have hosted with such an internet access (IPv6 only).

Host and join functionality is only given with a native (V)DSL direct IPv4 internet access/provider.

Disable all VPN software you have on your end, or try an online connection that is not already a VPN connection.

[Axl Rose]

NeoX님이 먼저 게시:

The reason for the connection issues of some players:
___________________________________

The Guild 3 netcode is an own VPN. You can not have a VPN inside a VPN. Thats why you can not host and mostly connect if you are using a VPN already.
You need an own single valid IPv4.

The MP-Lobby itself is a dedicated server but the game connection itself is a custom VPN connection, thats why everyone of you only having internet access via VPN-network(software or provider side like TV cable internet), can not host a game or join someone who also have hosted with such an internet access (IPv6 only).

Host and join functionality is only given with a native (V)DSL direct IPv4 internet access/provider.

Disable all VPN software you have on your end, or try an online connection that is not already a VPN connection.

It seems you are using German VPN server. I do not use any kind of VPN and after release MP became broken for me. I can't connect to any server. Only sometimes (1 of 15-20 attemps) I am able to connect to servers marked as German. It's very painful to pay $30+ to not be able to play the game.

[|ApoB|O´neill]

only bad if you do not have vpn on and go in via a normal DSL connection

[Bonsaimancer]

So if anyone gets the "Server connection failed" problem I´ve managed to solve it, but it´not optimal for everyone. It seems that the guy who mentioned VPN´s and internet protocols was right. My two freinds had no problems to connect to each other, but due to my internet provider(using only some protocols), the multiplayer is broken.

The solution was buying the GeForce Now service and streaming to my PC - which sucks, because the devs f*ed up and now I have to pay and the game is due to limited data transfer even uglier - but hey, if it works.....

[Urist]

|ApoB|O´neill님이 먼저 게시:

I have the problem when I want to join a session I can select the character anything and sobalb I click on ready comes the loading screen and then connection lost

Same here

[NeoX]

Urist님이 먼저 게시:

|ApoB|O´neill님이 먼저 게시:

I have the problem when I want to join a session I can select the character anything and sobalb I click on ready comes the loading screen and then connection lost

Same here

**The reason for the connection issues of some players:**
___________________________________

The Guild 3 netcode is an own VPN. You can not have a VPN inside a VPN. Thats why you can not host and mostly connect if you are using a VPN already.
You need an own single valid IPv4.

The MP-Lobby itself is a dedicated server but the game connection itself is a custom VPN connection, thats why everyone of you only having internet access via VPN-network(software or provider side like TV cable internet), can not host a game or join someone who also have hosted with such an internet access (IPv6 only).

Host and join functionality is only given with a native (V)DSL direct IPv4 internet access/provider.

Disable all VPN software you have on your end, or try an online connection that is not already a VPN connection.

**TLTR: No VPN at your end and you need a native IPv4**

[|ApoB|O´neill]

NeoX님이 먼저 게시:

Urist님이 먼저 게시:

Same here

**The reason for the connection issues of some players:**
___________________________________

The Guild 3 netcode is an own VPN. You can not have a VPN inside a VPN. Thats why you can not host and mostly connect if you are using a VPN already.
You need an own single valid IPv4.

The MP-Lobby itself is a dedicated server but the game connection itself is a custom VPN connection, thats why everyone of you only having internet access via VPN-network(software or provider side like TV cable internet), can not host a game or join someone who also have hosted with such an internet access (IPv6 only).

Host and join functionality is only given with a native (V)DSL direct IPv4 internet access/provider.

Disable all VPN software you have on your end, or try an online connection that is not already a VPN connection.

**TLTR: No VPN at your end and you need a native IPv4**

Einfach nur kopieren und einfügen bringt nichts wenn man sich nur wiederholt ich nutze keinen VPN und ich stehe mit dem Support in Verbindung

[NeoX]

|ApoB|O´neill님이 먼저 게시:

NeoX님이 먼저 게시:

**The reason for the connection issues of some players:**
___________________________________

The Guild 3 netcode is an own VPN. You can not have a VPN inside a VPN. Thats why you can not host and mostly connect if you are using a VPN already.
You need an own single valid IPv4.

The MP-Lobby itself is a dedicated server but the game connection itself is a custom VPN connection, thats why everyone of you only having internet access via VPN-network(software or provider side like TV cable internet), can not host a game or join someone who also have hosted with such an internet access (IPv6 only).

Host and join functionality is only given with a native (V)DSL direct IPv4 internet access/provider.

Disable all VPN software you have on your end, or try an online connection that is not already a VPN connection.

**TLTR: No VPN at your end and you need a native IPv4**

Einfach nur kopieren und einfügen bringt nichts wenn man sich nur wiederholt ich nutze keinen VPN und ich stehe mit dem Support in Verbindung

Weis nicht mit welchen support du in verbindung stehst, aber wir haben schon auf dem offiziellen Discord Server geklärt das du auch ne native IPv4 addresse brauchst. Hoffe du hast kein Kabel-Internet Anbieter wie Vodafone oder O². Die sind bekannt nur IPv6 anzubieten.

[|ApoB|O´neill]

der Support von die gilde selbst
ich hab kein internet von vodafone oder O²

[NeoX]

|ApoB|O´neill님이 먼저 게시:

der Support von die gilde selbst
ich hab kein internet von vodafone oder O²

Das waren nur beispiele wo es bereits 100% bestätigt ist. Wenn du willst kann du gern auf den offiziellen Gilde Discord server kommen und wir schauen uns deine Verbindung genauer an + Session test.

https://discord.gg/theguild

[Urist]

Na toll, dann hab ich also ein Spiel ohne Multiplayer gekauft weil die Entwickler es nicht für nötig halten dass man den auch nutzen können soll

Mal ernsthaft, ich hab nochnie gehört dass ip6 ein Problem darstellen soll wie haben die das geschafft!?

[NeoX]

Urist님이 먼저 게시:

Na toll, dann hab ich also ein Spiel ohne Multiplayer gekauft weil die Entwickler es nicht für nötig halten dass man den auch nutzen können soll

Mal ernsthaft, ich hab nochnie gehört dass ip6 ein Problem darstellen soll wie haben die das geschafft!?

Aus Sicherheits und Datenschutzgründen, besitzt die Gilde 3 eine eigene VPN technologie, welche verwendet wird um die Game-Session zwischen den Spielern herzustellen. Diese technologie/design basiert aber leider rein auf IPv4.