Black ops 3 freeze/black screen after intro

[Vandal]

Okay so I'd like to start by saying I have almost 800hrs in theis game and %90 achievements and this is the first time this has ever happened. Today when i go start the game I was greeted with the usual loading screens, but at the th point it should have loaded the main menu it just shows a black screen and freezes.

Things I have done to try and fix this problem :

1)First I tried the normal stuff, reinstall, verify game cache,Compatibility mode, Run as admin, none of which worked, although I feel it's worth mentioning that after the reinstall the game started in 4k(my monitor is 1080p) so idk what's going on there because I checked global settings in Nvidia Control Panel and dsr factors are set to off not 4x.

2)A lot of people online have stated that to fix the black screen error you need to go to \Steam\steamapps\common\Call of Duty Black Ops III\players, then open note pad and put this in it - https://steamcommunity.com/app/311210/discussions/0/490125103626354887/ This did not work and actually caused the game to crash instead of freeze.

3)I've tried disabling Norton Antivirus(even though it's been running for 800hrs with it on fine) and also made an exception in the firewall for BO3, still nothing.(Windows Defender disabled entirely)

4)Tried uninstalling/reinstalling Gameready Drivers (from website and nvidia experience)
also tried disable my sound card, which some people were saying worked for them, NOTHING.

5)I have another computer with BO3 installed, Itried on that one and it works fine still. I read online that you can take the "Player" folder and copy over, so I did and nothing.

6)I tried renaming the intro video(which worked to remove the video) but now just make the game boot directly into the black screen.


So after trying all this and waisting my entire day, I have gone over everything that happened the day before that might have caused this :

I got a new webcam and installed drivers(logitech 930e)
I got a new phone and installed the drivers(samsung s5)
I started using facerig( I think this is what caused it)
I had obs running with facerig and BO3 last night and then all of this started happening in the morning. I've had BO3 running with OBS many times and never had a problem, pretty sure it's facerig. I even went a step further and removed all the drivers for the webcam and phone, and that did nothing.


I'm about 1 min away from doing a system restore, but i would like to avoid that if not %100 necessary.

My Specs are on my steam profile :
http://steamcommunity.com/id/vandalvandalvandal/

[MP5]

2) Don't ever copy-paste someone else's config into your own game folder, especially if you don't know what it does. It likely caused the game to crash because the settings weren't meant for your computer.

Anyway, it's most likely a software conflict so you should perform a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

As per pc_dev_assist:

Originally posted by ta_pcprod_assist:

Can you send us a process list before and after a clean boot? Quick way to get your process list,
Open, CMD as Administrator
Type, tasklist > C:\tasklist.txt
The tasklist.txt file will then be located in your root C: directory
Save a tasklist_before.txt and a tasklist_after.txt from before and after a clean boot
Post the tasklists to pastebin and shoot us the links

[Vandal]

Originally posted by MP5:

2) Don't ever copy-paste someone else's config into your own game folder, especially if you don't know what it does. It likely caused the game to crash because the settings weren't meant for your computer.

Anyway, it's most likely a software conflict so you should perform a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

As per pc_dev_assist:

Originally posted by ta_pcprod_assist:

Can you send us a process list before and after a clean boot? Quick way to get your process list,
Open, CMD as Administrator
Type, tasklist > C:\tasklist.txt
The tasklist.txt file will then be located in your root C: directory
Save a tasklist_before.txt and a tasklist_after.txt from before and after a clean boot
Post the tasklists to pastebin and shoot us the links

(sorry should have mentioned i never used the config from online, just the idea.)
The Player folder and config file came from my other computer, it had black ops 3 installed and only my profile has ever been on it, so i thought safe to try. I will try what you said right now, thank you

[ta_pcprod_assist]

This link may prove helpful: http://steamcommunity.com/app/311210/discussions/0/1290691937716725262/

If you are using any razer software I would try disabling them.

[Vandal]

Originally posted by ta_pcprod_assist:

This link may prove helpful: http://steamcommunity.com/app/311210/discussions/0/1290691937716725262/

If you are using any razer software I would try disabling them.

I have a few razer products, but they have been working since i bought the game 800hrs playtime ago, why not now? also, do you mean turning off synapse, unplugging them, or removing them entirely including drivers? thx

[MP5]

Try disabling the processes that are mentioned here: http://steamcommunity.com/app/311210/discussions/0/1473096694437838330/

[Vandal]

Okay it's working on clean boot, but when i start normal it happens again. I'll try disabling those processes

[MP5]

So that means it's a software conflict. Usually you would start one program at a time and see if BO3 works but since quite a few people have reported issues with two specific Razer programs I would just boot normally and remove those from the list of startup programs and see if it works.

[Vandal]

It worked! I stopped both Razer services and that did it. Thank so much for the help :)
Any idea why this happens to people so randomly? I mean i haven't touched that razer software in a long time.

[MP5]

Nice. You might also want to remove those two programs from the startup process if you haven't alerady done that.

[Ace]

After today's update I had the same problem. I've never had this happen before but after disabling two Razer services it worked.

[JustJoos]

Open run command with win+r, type msconfig and go to services. Scroll down and near the bottom, untick Windows Management Instrumentation. Then restart PC.

This is the only thing that worked for me after updating to latest win 10. For some reason that one service was causing the black screen issue. None of the other fixes worked.

[★ ㄒ乇尺爪丂]

I tried alll of these and it still go me into a black screen
no antivirus i exluded the black ops folder and .exe from windows anti virus
I disabled my razer apps
i unticked Windows Management Instrumentation and restarted my pc
ive done everything still black

[★ ㄒ乇尺爪丂]

I do not know what clean boot is either

[lewosch]

Originally posted by ★ ㄒ乇尺爪丂:

I do not know what clean boot is either

you can check this video to see how it's done on Win 10. I'd also recommend you reading the video description, as it shares some useful info about what exactly clean boot is done for.

https://www.youtube.com/watch?v=YcqpLyItHgg