Official SFV: Arcade Edition Bug Reporting Thread

[Capcom Customer Service]

”Rise up, World Warriors!”

We hope you’re all enjoying or will be enjoying Street Fighter V: Arcade Edition shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official system requirements.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

StreetFighterV.exe:
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64

Additional StreetFighterV data folder
C:\Users\%USERNAME%\AppData\Local\StreetFighterV

Steam.exe:
C:\Program Files (x86)\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus (please ensure you are using both General Exclusions and File Exclusions)[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*Please note that for Bitdefender, you will need to also add both StreetFighterV.exe files to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the following StreetFighterV.exe files:
   
7. C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV
   
8. C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64
   
9. Once both StreetFighterV.exe files are added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s StreetFighterV.exe in administrator mode as well.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

StreetFighterV.exe locations:
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Street Fighter V: Arcade Edition’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Street Fighter V: Arcade Edition

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Street Fighter V: Arcade Edition’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Street Fighter V: Arcade Edition

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Street Fighter V: Arcade Edition

6. Reinstall the Visual C++ 2013 Redistributable Package and Update DirectX

Reinstalling the game’s Visual C++ 2013 Redistributable files and DirectX setup may also help resolve the problem. The installers are located in the following locations:

DXSETUP.exe
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\_CommonRedist\DirectX\Jun2010

vc_redist.x64.exe & vc_redist.x86.exe
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\_CommonRedist\vcredist\2013

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

6. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

7. Data Execution Prevention Troubleshooting

Some issues with launching Street Fighter V: Arcade Edition through Steam may also be tied to a Windows anti-virus and security feature called Data Execution Prevention, or DEP. DEP may be flagging the application as a false-positive and causing it to shut down. Users can follow these steps as a fix:

1. Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
   
2. Click Advanced system settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
   
3. Under Performance, click Settings.
   
4. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
   
5. To turn off DEP for an individual program, select the check box next to the programs that you want to turn off DEP for. In this case:
   
   C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64\StreetFighterV.exe
   
   C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV.exe
   
   And then click OK.
   
   If the program is not in the list, click Add. Browse to the Program Files folder, find the executable file for the program (it will have an .exe file name extension), and then click Open.
   
6. Click OK, click OK in the System Properties dialog box if it appears, and then click OK again. You might need to restart your computer for the changes to take effect.

If you receive a “You Can Not Set DEP Attributes On 64-bit Executables” error when adding the 64-bit exe, try the following steps:

1. Press ‘Windows Key + R’ (or click ‘Start’ --> ‘Run’) and type sysdm.cpl in the ‘Run’ dialog box. Click OK to open ‘System Properties’.
   
2. In the ‘System Properties’ window, switch to the ‘Advanced’ tab and click ‘Settings’ under ‘Performance’.
   
3. In the ‘Performance Options’ window, switch to the ‘Data Execution Prevention’ tab. Choose ‘Turn on DEP for all programs and services except those I select’. Click ‘Add’.
   
4. The file browser dialog will open, where you need to change the 'Look in' folder and set it to SysWOW64. Now type the 'File name' as dllhost.exe and click ‘Open’. By doing this, you will be adding C:\Windows\SysWOW64\dllhost.exe (assuming C: is your system root drive) into the exception list.

8. Update Windows Media Player

Please ensure the appropriate version of Windows Media Player[support.microsoft.com] is installed on your system, as well as the appropriate Media Feature Pack for your version of Windows (restart your computer after installing a Media Feature Pack):

• Windows 10 Media Feature Pack[www.microsoft.com]
  
• Windows 8.1 Media Feature Pack[www.microsoft.com]
  
• Windows 8 Media Feature Pack[www.microsoft.com]
  
• Windows 7 Media Feature Pack[www.microsoft.com]

(cont. below)

[IITWLLII -ES-]

Автор сообщения: FNB Kenjiro

@IITWLLII -ES-

Well, my problem is definetely related to D-Input support. Either the game or steam is having problems. What caused it? I don't know. Perhaps some steam update (like that time on SF5?). Perhaps a Windows 10 update? Was it a SF5AE update?

Today I deleted input.ini, then started the game with the arcade unpluged. After the game was fully loaded, I plugged the controler. I configured the buttons and the problem appeared right away. Then I unplugged the arcade (the one with a Hori Fight Commander 4 pcb, which should work by means of D-Input). Then I plugged my other arcade (XBox360 compatible) and it worked flawlessly (X-Input).

So, what do I do now?

I think it's Steam's cotroller API interfering

Already tried to
1.
- disable all controller checkboxes in Steam's desktop + big picture mode?
+ put your controller into PS3 mode
+ delete the file input.ini
+ start SFV after that?

or

2.
alternatively start SFV in Steam big picture mode with those controller options untouched?

[Kenjiro]

I haven't tested all that, but the question remains: why did this start to happen? It was all nice and fancylike... a month ago (I always used my controller set to PS4 mode). Then suddenly the "ghost inputs" started. And no, I didn't install anything new on my PC.

Oh, just checked the controller settings on steam. Everything is "unchecked" but "Guide button focuses Steam".

[IITWLLII -ES-]

Автор сообщения: FNB Kenjiro

I haven't tested all that, but the question remains: why did this start to happen? It was all nice and fancylike... a month ago (I always used my controller set to PS4 mode). Then suddenly the "ghost inputs" started. And no, I didn't install anything new on my PC.

Oh, just checked the controller settings on steam. Everything is "unchecked" but "Guide button focuses Steam".

It's hard to say, it can be software related or hardware related, the mentioned workarounds usually fix most software problems.

[Kenjiro]

Автор сообщения: IITWLLII -ES-

Already tried to
2.
alternatively start SFV in Steam big picture mode with those controller options untouched?

If I am not mistaken, back in SF5 (no Arcade Edition) we were advised to not use Big Picture mode when trying to fix controller issues. So now we should re-enable it?

Now I remember that last time (back in SF5) what did "fix" the problem (more like a bad workaround) was checking the "Generic Gamepad Configuration Support", which as a side effect would make the joystick I use to play Elite Dangerous not work properly on that game (I only have one controller connected to the PC when I am playing SF or ED). It was really annoying having to change steam settings every time I would play the other game.

Again... when SF5AE was released, the issue vanished. So I could play any games leaving "Generic Gamepad Configuration Support" unchecked like I always did for years.

Yep, it has to be a software issue. Steam or SF5AE

[Kenjiro]

Well just a quick update here. Just tried using my controller with Steam set to support "Generic Gamepad Configuration", the way I was using back in SF5. It worked. But I noticed this added a delay/lag/whatever to the game. Something like a frame loss, I don't know.

And hey, the game was in offline mode.

[Kenjiro]

I just did a few new tests:

1- Controller in PS4 mode, "Generic Gamepad Configuration Support" enabled, Steam in Big Picture mode - same crappy controller support. Ghost input, laggy game.
2- Controller in PS3 mode, "Generic Gamepad Configuration Support" disabled, Steam in Big Picture mode - controller worked just fine, no lag/frame drop/etc.
3- Controller in PS3 mode, "Generic Gamepad Configuration Support" disabled, Steam NOT in Big Picture mode - controller worked just fine, no lag/frame drop/etc.

Then again, why in the four hells did the game started to have problems when my arcade is set to PS4 mode?

it is incredible how SF5 support for D-Input controllers is so poor. How come a game which was made for PS4... come to he PC only with X-Input support? Then when D-Input suppor is released, we have all this hell to get things to work?

[gamer11]

Автор сообщения: FNB Kenjiro

I just did a few new tests:

1- Controller in PS4 mode, "Generic Gamepad Configuration Support" enabled, Steam in Big Picture mode - same crappy controller support. Ghost input, laggy game.
2- Controller in PS3 mode, "Generic Gamepad Configuration Support" disabled, Steam in Big Picture mode - controller worked just fine, no lag/frame drop/etc.
3- Controller in PS3 mode, "Generic Gamepad Configuration Support" disabled, Steam NOT in Big Picture mode - controller worked just fine, no lag/frame drop/etc.

Then again, why in the four hells did the game started to have problems when my arcade is set to PS4 mode?

it is incredible how SF5 support for D-Input controllers is so poor. How come a game which was made for PS4... come to he PC only with X-Input support? Then when D-Input suppor is released, we have all this hell to get things to work?

true i still got the same problem with the ps4 controller

[IITWLLII -ES-]

Автор сообщения: FNB Kenjiro

I just did a few new tests:

1- Controller in PS4 mode, "Generic Gamepad Configuration Support" enabled, Steam in Big Picture mode - same crappy controller support. Ghost input, laggy game.
2- Controller in PS3 mode, "Generic Gamepad Configuration Support" disabled, Steam in Big Picture mode - controller worked just fine, no lag/frame drop/etc.
3- Controller in PS3 mode, "Generic Gamepad Configuration Support" disabled, Steam NOT in Big Picture mode - controller worked just fine, no lag/frame drop/etc.

Then again, why in the four hells did the game started to have problems when my arcade is set to PS4 mode?

it is incredible how SF5 support for D-Input controllers is so poor. How come a game which was made for PS4... come to he PC only with X-Input support? Then when D-Input suppor is released, we have all this hell to get things to work?

Thanks for posting your test results, since I have only native X- input controllers (with all Steam API controller options disabled), I've never experienced any issues apart from changed button layouts (once) after the SFV Keyboard remapping has been implemented.

Since native D-input support was implemented in December 2016 for SFV, PS3 mode has often worked better than the PS4 mode.

[QrangerAA]

ＦＵＣＫＩＮＧ　　ｎｏｔ　ｓｔａｒｔｉｎｇ
I paid to play the game not help debug the game
tried all the solution here, won't progress beyond the click of "play"

[[PJ]STRIKE BERRY]

'fatal error',i hav never seen before

[jpnn80]

Автор сообщения: QrangerAA

ＦＵＣＫＩＮＧ　　ｎｏｔ　ｓｔａｒｔｉｎｇ
I paid to play the game not help debug the game
tried all the solution here, won't progress beyond the click of "play"

Did you find a solution as I also have the same problem for a few weeks even after applying all Crapcom recommendations ?

[QrangerAA]

Автор сообщения: jpnn80

Автор сообщения: QrangerAA

ＦＵＣＫＩＮＧ　　ｎｏｔ　ｓｔａｒｔｉｎｇ
I paid to play the game not help debug the game
tried all the solution here, won't progress beyond the click of "play"

Did you find a solution as I also have the same problem for a few weeks even after applying all Crapcom recommendations ?

nope. even after a bunch of players paid to help them debug

[jpnn80]

And I can't believe their contact for European customers did not care to reply to my mail for 6 days...

[IITWLLII -ES-]

Автор сообщения: jpnn80

And I can't believe their contact for European customers did not care to reply to my mail for 6 days...

Suggestion:

Avoid e-Mailing them.

Use this as a more reliable way to get a response:

register + login + report your issue to Capcom Unity Support
(use the blue iFrame):
http://www.capcom-unity.com/go/capcom/support

You will get a ticket immediately and can track it afterwards.

[HARUHARA]

Are there any plans to actually fix the tablet crash issues or is the work around all we're getting? it's pretty annoying to turn on my game expecting it to run like any other I have (you know, decently) only for it to crash mid match or mid practice because I forgot to stop a specific process before running the game.

This bug has been in the game for over 2 years now. I think it's about time to address it