Street Fighter V

Street Fighter V

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Official SFV: Arcade Edition Bug Reporting Thread
”Rise up, World Warriors!”

We hope you’re all enjoying or will be enjoying Street Fighter V: Arcade Edition shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements
Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official system requirements.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list
Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

StreetFighterV.exe:
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64


Additional StreetFighterV data folder
C:\Users\%USERNAME%\AppData\Local\StreetFighterV

Steam.exe:
C:\Program Files (x86)\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
  1. Windows Defender[support.microsoft.com]
  2. Microsoft Security Essentials[answers.microsoft.com]
  3. Malwarebytes[www.malwarebytes.com]
  4. Avast Antivirus (please ensure you are using both General Exclusions and File Exclusions)[www.avast.com]
  5. AVG Antivirus[support.avg.com]
  6. Kaspersky Anti-Virus[support.kaspersky.com]
  7. Webroot SecureAnywhere[www5.nohold.net]
  8. McAfee Antivirus (Steam Support guide)
  9. Bitdefender*[www.bitdefender.com]
*Please note that for Bitdefender, you will need to also add both StreetFighterV.exe files to the program’s Whitelist. To do this, follow these steps:
  1. Open Bitdefender
  2. Go to the Protection tab
  3. Click “View Feature”
  4. Click the gear icon inside the “Advanced Thread Defense” box
  5. Select “Add applications to the whitelist”
  6. Browse and navigate to the following StreetFighterV.exe files:
  7. C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV
  8. C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64
  9. Once both StreetFighterV.exe files are added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game
Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s StreetFighterV.exe in administrator mode as well.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

StreetFighterV.exe locations:
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64

4. Update your Video/Graphics Drivers and Windows Operating System
Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

  1. Run DDU and uninstall old video driver.
  2. Install the latest OEM video card driver and reboot your PC.
  3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings
To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

  1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
  2. Reboot your PC
  3. Open Nvidia Control Panel
  4. Click 'Manage 3D Settings'
  5. Go to 'Program Settings' and then select ‘Street Fighter V: Arcade Edition’ (if it is not in the list you can add it manually by clicking 'Add')
  6. Scroll down to 'Power Management Mode'
  7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
  8. Close Nvidia Control Panel and launch Street Fighter V: Arcade Edition

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

  1. Open AMD Catalyst Control Center
  2. Under “Switchable Graphics”, select the High Performance section and select ‘Street Fighter V: Arcade Edition’ (if it is not in the list you can add it manually by clicking 'Browse')
  3. Click ‘Apply’
  4. Close AMD Catalyst Control Center and launch Street Fighter V: Arcade Edition

Additionally, double-check your desktop / laptop’s power settings by performing the following:

  1. If using a laptop, ensure the charger is connected
  2. Open Control Panel
  3. Select Power Options
  4. Select “Change Plan Settings”
  5. Select “Change advanced power settings”
  6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
  7. Launch Street Fighter V: Arcade Edition

6. Reinstall the Visual C++ 2013 Redistributable Package and Update DirectX
Reinstalling the game’s Visual C++ 2013 Redistributable files and DirectX setup may also help resolve the problem. The installers are located in the following locations:

DXSETUP.exe
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\_CommonRedist\DirectX\Jun2010

vc_redist.x64.exe & vc_redist.x86.exe
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\_CommonRedist\vcredist\2013

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

6. Verify the game’s cache in Steam
Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:
  1. Restart your computer and launch Steam
  2. From the “Library” section, right-click on the game and select “Properties” from the menu.
  3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
  4. Steam will verify the game's files - this process may take several minutes.
  5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

7. Data Execution Prevention Troubleshooting
Some issues with launching Street Fighter V: Arcade Edition through Steam may also be tied to a Windows anti-virus and security feature called Data Execution Prevention, or DEP. DEP may be flagging the application as a false-positive and causing it to shut down. Users can follow these steps as a fix:
  1. Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
  2. Click Advanced system settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Under Performance, click Settings.
  4. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
  5. To turn off DEP for an individual program, select the check box next to the programs that you want to turn off DEP for. In this case:

    C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Binaries\Win64\StreetFighterV.exe

    C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV.exe

    And then click OK.

    If the program is not in the list, click Add. Browse to the Program Files folder, find the executable file for the program (it will have an .exe file name extension), and then click Open.
  6. Click OK, click OK in the System Properties dialog box if it appears, and then click OK again. You might need to restart your computer for the changes to take effect.

If you receive a “You Can Not Set DEP Attributes On 64-bit Executables” error when adding the 64-bit exe, try the following steps:

  1. Press ‘Windows Key + R’ (or click ‘Start’ --> ‘Run’) and type sysdm.cpl in the ‘Run’ dialog box. Click OK to open ‘System Properties’.
  2. In the ‘System Properties’ window, switch to the ‘Advanced’ tab and click ‘Settings’ under ‘Performance’.
  3. In the ‘Performance Options’ window, switch to the ‘Data Execution Prevention’ tab. Choose ‘Turn on DEP for all programs and services except those I select’. Click ‘Add’.
  4. The file browser dialog will open, where you need to change the 'Look in' folder and set it to SysWOW64. Now type the 'File name' as dllhost.exe and click ‘Open’. By doing this, you will be adding C:\Windows\SysWOW64\dllhost.exe (assuming C: is your system root drive) into the exception list.

8. Update Windows Media Player
Please ensure the appropriate version of Windows Media Player[support.microsoft.com] is installed on your system, as well as the appropriate Media Feature Pack for your version of Windows (restart your computer after installing a Media Feature Pack):

(cont. below)
Ultima modifica da Capcom Customer Service; 16 gen 2018, ore 12:03
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Update to my earlier post #37: forcing the SFV .exe files to run using the Intel Integrated Graphics instead of the GTX 950M using Nvidia Control Panel solved the problem.

I'm not sure why the game stays on a black screen and hangs when running on the GPU, but being forced to use the integrated graphics means I'll never get the best frame rate and quality on this laptop. Other 3D games that try to take advantage of the "shader cache" have also had similar problems on this laptop.
1) intel I-5 7th gen
2) notbook accer
3) geforce 940mx
4)
5) 12gb ram
6) windows 10
7) windows defender


issue:
I have problems with online games, I can not enter any battle hall, I can not find a match online ranked or casual, I tried to put as exclusion of the firewall and widows to defend but it did not work
Update to my earlier post #46: going to Nvidia Control Panel and forcing applications to use the GPU globally instead of enabling on an application-by-application basis, as well as turning off Shader Cache globally, seems to allow SFV to use the GPU when I set it back to use GPU instead of Integrated Graphics.

There should probably be some note in the main solutions posts about setting the system to use the GPU globally on hybrid graphics systems like many "gaming laptops" have.
I am experiencing severe slowdown issues with the game lately. I don't know what's causing it because it used to run perfectly fine before the patch.

Here are my specs:
Nvidia GTX 1060 6GB
Intel i5-2500
Windows 7 Ultimate SP1
8GB ram
Is Capcom ever going to fix the inexcusable problems that make the game not work at all for a lot of people? Almost every single "workaround" on their list in this thread should be FIXED so that the workaround is not needed. In cases like mine I can't launch the game no matter what I do.
Messaggio originale di Binary Jay:
Is Capcom ever going to fix the inexcusable problems that make the game not work at all for a lot of people? Almost every single "workaround" on their list in this thread should be FIXED so that the workaround is not needed. In cases like mine I can't launch the game no matter what I do.

Indeed, I have had to give up on the PC version completely since the AE update.
Messaggio originale di HirnHund:
Ok here we go:

I have been playing SFV Arcade Edition 2421514 and much to my surprise the below bugs haven't been fixed since SFV first started two years ago:

When switching between two family sharing accounts, both on the same machine, the following items do not save and after switching return to their default value:

Voice option japanese/english preference does not save either in options, nor in character story options. Every time after switching steam user accounts we have to go through end user agreement/TOS, intro movie and tutorials again and again. Every single time! This gets really annoying.

Furthermore none of the Arcade mode/gallery items are being saved. So after switching steam accounts all hard earned gallery progress is back to ZERO on BOTH accounts.

Last but not least the 3D character model clipping in the game is horrendous. Most noticeably Ken's hair, right side of the VS screen, Birdies chain, VS screen, and its visible in game as well on Karin's story mode costume, as well as many others.

Please fix. Thank you!

The reason for this is, that the SFV savegames + config files are saved in a specific Windows user folder.

Solution:
Create a secondary, local Windows user account, for each different Steam account you want to use on the same PC.

Switching between different Windows accounts isn't much slower than switching between different Steam accounts, because you don't have to re-enter the Steam login data (Can save it).

The 3D model / mesh clipping issue isn't that easy to fix, without risking to lower the game performance/FPS, because soft body parts/clothes and collisions need to be calculated dynamically in PhysX.

It's a minor annoyance compared to the other still existing bugs, like KiWi error launching crashes on some PC configs, or 15-20 minutes crashes because of connected touch input devices/ tablets, VR-hardware/ software, and virtual input software (on screen handwriting/keyboard) etc.

Same goes for performance issues on some stages, because of translucency/transparency special effects, or progressive performance showdowns on specific active network adapters/ configs.
Ultima modifica da IITWLLII -ES-; 13 feb 2018, ore 17:41
1) Intel Core I 7 4770K 3.5ghz
2) Palit dual GTX 1060 6gb ram
3)up to date drivers
4) 16gb ram
5) win 8 pro 64 bit


I noticed some issues wtih the background location textures
they seem to load not fast enough sometimes there is some blur only on the textures and it reloads those textures...
Setting the game on the highest possible details changed the problem partly but it comes back from time to time


Ultima modifica da gamer11; 23 feb 2018, ore 9:33
Messaggio originale di gamer11:
1) Intel Core I 7 4770K 3.5ghz
2) Palit dual GTX 1060 6gb ram
3)up to date drivers
4) 16gb ram
5) win 8 pro 64 bit


I noticed some issues wtih the background location textures
they seem to load not fast enough sometimes there is some blur only on the textures and it reloads those textures...
Setting the game on the highest possible details changed the problem partly but it comes back from time to time

First clean install your GPU drivers with DDU (display driver uninstaller).

Else try to disable dynamic texture streaming in SFV ini-config files, just remember that this can use more GPU memory / performance.

copy your file Engine.ini

from
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Intermediate\Config\CoalescedSourceConfigs
to
C:\Users\YourName\AppData\Local\StreetFighterV\Saved\Config\WindowsNoEditor
and edit it from there, with a text editor like Notepad.

[/script/engine.renderersettings]
r.TextureStreaming=False

[/script/engine.engine]
bUseBackgroundLevelStreaming=False
________________________

There are more Steaming settings to fine tune under
[TextureStreaming]
________________________

You can do more adjustments in the file Scalability.ini (advanced graphics settings).
The number behind @ defines the in-game quality preset => 3 = highest/max

[TextureQuality@3]
r.Streaming.MipBias=0
________________________

Don't forget to save your changes before running SFV.
Non-changed values often disappear after SFV closes.

If something messes up, you can always delete the copied files to restore your default settings.
Messaggio originale di IITWLLII -ES-:
Messaggio originale di gamer11:
1) Intel Core I 7 4770K 3.5ghz
2) Palit dual GTX 1060 6gb ram
3)up to date drivers
4) 16gb ram
5) win 8 pro 64 bit


I noticed some issues wtih the background location textures
they seem to load not fast enough sometimes there is some blur only on the textures and it reloads those textures...
Setting the game on the highest possible details changed the problem partly but it comes back from time to time

First clean install your GPU drivers with DDU (display driver uninstaller).

Else try to disable dynamic texture streaming in SFV ini-config files, just remember that this can use more GPU memory / performance.

copy your file Engine.ini

from
C:\Program Files (x86)\Steam\steamapps\common\StreetFighterV\StreetFighterV\Intermediate\Config\CoalescedSourceConfigs
to
C:\Users\YourName\AppData\Local\StreetFighterV\Saved\Config\WindowsNoEditor
and edit it from there, with a text editor like Notepad.[/script/engine.renderersettings]
r.TextureStreaming=False[/script/engine.engine]
bUseBackgroundLevelStreaming=False
________________________

There are more Steaming settings to fine tune under
[TextureStreaming]
________________________

You can do more adjustments in the file Scalability.ini (advanced graphics settings).
The number behind @ defines the in-game quality preset => 3 = highest/max

[TextureQuality@3]
r.Streaming.MipBias=0
________________________

Don't forget to save your changes before running SFV.
Non-changed values often disappear after SFV closes.

If something messes up, you can always delete the copied files to restore your default settings.

Thanks i will try it
A) Your System Specs
1) CPU name & model
Intel Core i7 4700

2) Name / model of the desktop or laptop (if available)
I assembled this computer

3) Graphics card / chip model and the amount of VRAM
nVidia GTX1070, 8GB of VRAM

4) Video driver version number
nvidia driver 391.01

5) System memory size
24GB of RAM

6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
Windows 10 Pro, fully up to date

7) Anti-virus software name and version
Windows Defender version 4.12.17007.18022

So today, after some weeks without playing SF5AE, I was trying to play ranked matches and then I got about 5 crashes to desktop. No error message, nothing. Just a lot of LP loss, got sent to the "shame corner" (have to wait more than 1400 MINUTES to be able to play online again).

And to make things worse, A PROBLEM I THOUGHT HAD BEEN SOLVED AFTER THE ARCADE EDITION WAS RELEASED IS NOW BACK: from time to time the game will LOCK one of my last inputs, making the character move by itself. It can be any input (directions, punch, kick), it is random. I had this problem back on SF5, but after SF5AE was released it had disapeared... and now there it is again.

Has SF5 become so trashy since the last time I played?

Ultima modifica da Kenjiro; 1 mar 2018, ore 19:00
Messaggio originale di FNB Kenjiro:
....
So today, after some weeks without playing SF5AE, I was trying to play ranked matches and then I got about 5 crashes to desktop. No error message, nothing. Just a lot of LP loss, got sent to the "shame corner" (have to wait more than 1400 MINUTES to be able to play online again).

And to make things worse, A PROBLEM I THOUGHT HAD BEEN SOLVED AFTER THE ARCADE EDITION WAS RELEASED IS NOW BACK: from time to time the game will LOCK one of my last inputs, making the character move by itself. It can be any input (directions, punch, kick), it is random. I had this problem back on SF5, but after SF5AE was released it had disapeared... and now there it is again.
....

Random crashes after a few minutes/midmatch, without any error, are usually caused by:
- the Windows touch/tablet handwriting input service / Wacom TabTip.exe service
- and devices like Wacom tablets/Oculus Rift virtual keyboard software / Microsoft VR and vitual on screen keyboards.

You need to disable / disconnect those before running SFV.
____________________

In some rare cases other 3rd-party software software causes similar issues, which needs to be stopped in background, for example: Virtual machine software: MEMU(android emulator).

Also check/update or clean install your GPU drivers with the help of DDU (Display Driver Uninstaller).

More details can be found in the "very common issues" section and "crash on start 3rd-party application" section:
http://steamcommunity.com/sharedfiles/filedetails/?id=757254520
____________________

The controller input issue could be 3rd-party controller mapping software related, SFV has native D-input + X-input support, and the Steam client provides own D-input wrappers and X-input mappings, it's known that it can interfere like other 3rd-party input wrappers (x360ce or Joy2Key).

Try the following:
- Reset your SFV controller settings by deleting the file input.ini (as described in the above guide - input issues section)
- Disable all Steam controller settings in Steam's desktop + big picture mode, or try to play SFV directly from Steams big picture mode.
Ultima modifica da IITWLLII -ES-; 1 mar 2018, ore 19:33
Messaggio originale di IITWLLII -ES-:
Messaggio originale di FNB Kenjiro:
....
So today, after some weeks without playing SF5AE, I was trying to play ranked matches and then I got about 5 crashes to desktop. No error message, nothing. Just a lot of LP loss, got sent to the "shame corner" (have to wait more than 1400 MINUTES to be able to play online again).

And to make things worse, A PROBLEM I THOUGHT HAD BEEN SOLVED AFTER THE ARCADE EDITION WAS RELEASED IS NOW BACK: from time to time the game will LOCK one of my last inputs, making the character move by itself. It can be any input (directions, punch, kick), it is random. I had this problem back on SF5, but after SF5AE was released it had disapeared... and now there it is again.
....

Random crashes after a few minutes/midmatch, without any error, are usually caused by:
- the Windows touch/tablet handwriting input service / Wacom TabTip.exe service
- and devices like Wacom tablets/Oculus Rift virtual keyboard software / Microsoft VR and vitual on screen keyboards.

You need to disable / disconnect those before running SFV.
____________________

In some rare cases other 3rd-party software software causes similar issues, which needs to be stopped in background, for example: Virtual machine software: MEMU(android emulator).

Also check/update or clean install your GPU drivers with the help of DDU (Display Driver Uninstaller).

More details can be found in the "very common issues" section and "crash on start 3rd-party application" section:
http://steamcommunity.com/sharedfiles/filedetails/?id=757254520
____________________

The controller input issue could be 3rd-party controller mapping software related, SFV has native D-input + X-input support, and the Steam client provides own D-input wrappers and X-input mappings, it's known that it can interfere like other 3rd-party input wrappers (x360ce or Joy2Key).

Try the following:
- Reset your SFV controller settings by deleting the file input.ini (as described in the above guide - input issues section)
- Disable all Steam controller settings in Steam's desktop + big picture mode, or try to play SFV directly from Steams big picture mode.

I don't have any of those devices, nor any emulation software, so those can't be the cause of the random crashes to desktop.

I also don't use joy2key, x360ce or other softwares. I only use SF5AE+my arcade connected to the computer.

Back on SF5 my controller used to work perfectly. Then one day a steam update was released and those input problems started. Then when SF5AE was released the problem was gonne. And now, I don't know why, it showed up again. There was another crappy steam update in between? I don't know.

But I will try removing the input.ini (like I had to do so many times with SF5).

By the way, my controller has a Hori Fight Commander 4 board.
Ultima modifica da Kenjiro; 2 mar 2018, ore 8:24
NOT RUNNING AND I DONT KNOW WHY
ACABEI DE COMPRAR E INSTALAR, MEU PC É NOVO E RODA TODOS OS JOGOS PESADOS DE ULTIMA GERAÇÃO. MAS NAO ESTÁ NEM SEQUER ABRINDO O JOGO VOU PEDIR REEMBOLSO!
@IITWLLII -ES-

Well, my problem is definetely related to D-Input support. Either the game or steam is having problems. What caused it? I don't know. Perhaps some steam update (like that time on SF5?). Perhaps a Windows 10 update? Was it a SF5AE update?

Today I deleted input.ini, then started the game with the arcade unpluged. After the game was fully loaded, I plugged the controler. I configured the buttons and the problem appeared right away. Then I unplugged the arcade (the one with a Hori Fight Commander 4 pcb, which should work by means of D-Input). Then I plugged my other arcade (XBox360 compatible) and it worked flawlessly (X-Input).

So, what do I do now?
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