Unable to unlock Akuma's Story mode Costume for purchase in the shop

[Azza]

I'm currently unable to purchase Akuma's story mode costume despite have cleared his character story multiple times. I've never had this issue before and all other characters story costumes are already unlocked.

I never got the message indicating Akuma's story mode costume is unlocked and nor does it appear int the shop.

I'm a season 2 character pass owner.

Anyone encountered this before or know of a fix?

CFN is Stavanger1

[IITWLLII -ES-]

Is your Steam overlay enabled?

btw. there is a server maintenance today 17 Jan. 2017, so that could be a reason too.

[Azza]

It is enabled. This issue has been occuring for some time now. Well before today.

[Azza]

Just check, same issue after server maintenance was complete today.

[IITWLLII -ES-]

Hmm, that's strange indeed, I also have the Character Season Pass 2017.

Just checked the shop, I can purchase it for 40.000 FM.
http://steamcommunity.com/sharedfiles/filedetails/?id=844691054

Do you get any error messages? can you post a screenshot?
Do you have port forwarding enabled in your router?

[Azza]

Shows I've beaten story mode but costume is not selectable

http://images.akamai.steamusercontent.com/ugc/97225730275092447/5378774487F2F85D4E15055B3CFA008BF28D405D/

http://images.akamai.steamusercontent.com/ugc/97225730275091400/479E67B7FEFEBC22BC5E1F8391C8BCF7A5FDEE51/

No error messages.

I've just enabled port forwarding now. (never had an issue before)

Also have verfied integrity of game files.

[IITWLLII -ES-]

It must be server related then, because DLC is unlocked server sided.
Write an e-Mail to Capcom support:
[e-mail]
Provide them your Steam ID and CFN ID.

[Azza]

Already did, haven't had a respone in over 24 hours.

Appreciate the help though.

[Azza]

Well this issue just resolved itself today, logged on today and was awarded Akuma's deafault title. Checked stored and the costume was there. Weird

Have to say no reply from Capcom support in 3 days was pretty dissappointing.

[IITWLLII -ES-]

Yes it's kinda annoying to wait for a response, when you want to play immediately.

Glad that your issue "fixed itself" right before the weekend, maybe one of the server maintenances this week included a fix for the shop. Thanks for your feedback.