Street Fighter V No Sound when connected to TV via HDMI

[NinjaRed64]

Hi I just purchased SFV and to my annoyance the game launches with no sound when its connected to my TV via HDMI. The only way I'm able to get sound is if I connect headphones to it (in this case, my turtlebeaches only with the headphone jack, not the USB cable). I downloaded and installed directx june redist 2010 and restarted my computer but still no sound, only through headphonse. Please help!

[NinjaRed64]

引用自 File2ish：

Might have tried it already, but:

Try going into the windows control panel sound options (just search sound in the start menu/screen in W7/8/10). In the playback tab make sure the HDMI out and/or the TV you're using are enabled, set one of them to the default playback device.

If you can't see either of them right click one of the devices you can see and click the "show disabled devices" and "show disconnected devices".

My computer is finnicky with default sound stuff so hopefully this helps you, it's usually what I have to do at least.

Sorry buddy but I've already tried that and it doesn't work. I try to set it as default but it says its not plugged in, despite it being enabled.

[IITWLLII -ES-]

We are running out of options, try what File2ish said, because it is possible that some devices are hidden/disabled in your sound options + restart your PC.

The last resort is to uninstall all sound drivers completely from device manager + uninstall sound card software + reboot your PC + let windows reinstall them automatically or manually download/reinstall them from your laptop/sound card manufacturer website.

[File2ish]

Perhaps the game itself doesn't like the sound drivers? I've heard of stranger things than one specific game not outputting sound to a device.

Try manually downloading your display drivers from Nvidia's website rather than the Geforce Experience. And perform a clean installation of the drivers.
http://www.nvidia.com/download/driverResults.aspx/113444/en-us

Outside of outright uninstalling and reinstalling the drivers:

Go to the Nvidia Control Panel.

Under the 3D Settings list go to manage 3D settings go to the program settings tab and find Street Fighter V (add it manually if you need to). Make sure you set it to the high performance nvidia gpu rather than integrated or auto. Perhaps there is a conflict with the laptop's audio drivers and the nvidia audio drivers for SFV specifically (assuming it might have like realtek hd audio manager or someting for not HDMI audio).

[NinjaRed64]

No dice. Nothing works. I've even tried calling Asus technical support and their "genius" tech support guy says it's something with the game's settings and can't help me. What a joke. Still I appreciate everybody here helping me out, even if the suggestions didn't work.

[Brandon]

引用自 NinjaRed64：

No dice. Nothing works. I've even tried calling Asus technical support and their "genius" tech support guy says it's something with the game's settings and can't help me. What a joke.

The game works fine through HDMI. It sounds like he didn't have an answer, so he tried to pass the buck.

[IITWLLII -ES-]

What bugs me most is: you've mentioned that ALL your applications and desktop sounds use your PC/Laptop speakers, which sounds like a global issue for all applications.

Have you tried to connect your laptop via HDMI to another TV? or use another HDMI cable?

[NinjaRed64]

引用自 IITWLLII -ES-：

What bugs me most is: you've mentioned that ALL your applications and desktop sounds use your PC/Laptop speakers, which sounds like a global issue for all applications.

Have you tried to connect your laptop via HDMI to another TV? or use another HDMI cable?

Previously I used a high-speed hdmi cable. I've actually bought a new, gold-plated hdmi for 4k tvs (my tv only goes up to 1080p) hoping it would work, but sadly it didn't. I'll see if it'll work if I hook it up to another tv.

[NinjaRed64]

引用自 Punymeyer：

引用自 NinjaRed64：

No dice. Nothing works. I've even tried calling Asus technical support and their "genius" tech support guy says it's something with the game's settings and can't help me. What a joke.

The game works fine through HDMI. It sounds like he didn't have an answer, so he tried to pass the buck.

Yeah the guy didn't help at all, saying its something they couldn't fix. It bugs me to no end. I'm gonna have to give Nvidia or Intel a call (most likely intel since its their driver that is used to allow sound through my tv). Still I'd be pissed if they told me the same thing as the Asus guys.

[File2ish]

Probably already tried it; but you could verify the integrity of the game cache (right click sfv in steam, properties, local files tab, verify). If that doesn't do it there's the option of just reinstalling the game. One of these might fix the issue, might not. Could be that it didn't install properly.

If the issue is specific to SFV then those are the only other things I can think of outside of what was previously commented by myself and others.

[IITWLLII -ES-]

There is something else you can try, until you get a response from Intel/nVidia or check your Laptop on another TV:

- Check your BIOS settings for HDMI/VGA/DVI output options, change it to HDMI if available

- Disable your currently active sound devices/speakers in Windows sound output options, this will usually enable/jump to the next available digital sound output device, if not, then try to enable it manually by setting your HDMI sound device to default.

- Check your nVidia or INTEL GPU driver for HDMI / digital sound output settings and choose your TV there: http://nvidia.custhelp.com/app/answers/detail/a_id/2593/~/how-do-i-setup-my-nvidia-based-graphics-card-to-work-with-my-hdtv%3F

btw.:
what is your current TV model/name?
does it have multiple HDMI inputs or digital audio settings ?

[NinjaRed64]

引用自 IITWLLII -ES-：

There is something else you can try, until you get a response from Intel/nVidia or check your Laptop on another TV:

- Check your BIOS settings for HDMI/VGA/DVI output options, change it to HDMI if available

- Disable your currently active sound devices/speakers in Windows sound output options, this will usually enable/jump to the next available digital sound output device, if not, then try to enable it manually by setting your HDMI sound device to default.

- Check your nVidia or INTEL GPU driver for HDMI / digital sound output settings and choose your TV there: http://nvidia.custhelp.com/app/answers/detail/a_id/2593/~/how-do-i-setup-my-nvidia-based-graphics-card-to-work-with-my-hdtv%3F

btw.:
what is your current TV model/name?
does it have multiple HDMI inputs or digital audio settings ?

I'll check out the bios soon. My tv is a Sony bravia 48inch hdtv model number kdl-48w590b

[Brandon]

引用自 死殺鬱TiTiCon：

引用自 NinjaRed64：

No dice. Nothing works. I've even tried calling Asus technical support and their "genius" tech support guy says it's something with the game's settings and can't help me. What a joke. Still I appreciate everybody here helping me out, even if the suggestions didn't work.

Their genious tech support migh be right, since this is the game that reverts alone to integrated GPUs and has terrible v-sync issues.

This idiot troll doesn't even own the game. Definitely don't listen to him.

[IITWLLII -ES-]

引用自 NinjaRed64：

I'll check out the bios soon. My tv is a Sony bravia 48inch hdtv model number kdl-48w590b

ok I've found your TV manual here (it was offline on Sony homepage):
https://docs.google.com/viewer?url=http%3A%2F%2Fwww.manualdevice.com%2Fmanual%2Fsony%2Ftv%2FKDL40W580B_KDL40W590B_KDL40W600B_KDL48W580B_KDL48W590B_KDL48W600B.pdf&embedded=true

The most important pages are: 4; 16;
Try to use HDMI input 1 or 2 for PC only.

It also looks like there is an electronic / internet manual called i-Manual available on your TV remote. This was the most interesting part:
Setting audio source for HDMI/DVI input => PC AUDIO / HDMI
http://docs.esupport.sony.com/imanual/NA/EN/hx850/c_extsnd_asrc.html

[Abstract]

Its a common windows10 sound issue. Sometimes if you set your primary sound output to the tv it won't register right away. It should fix the output after a restart of your pc, or alternatively you can turn on the stereo mixer. But keep in mind the mixer will also put out sound on whatever other devices are connected.

[NinjaRed64]

引用自 Apex Akuma：

Its a common windows10 sound issue. Sometimes if you set your primary sound output to the tv it won't register right away. It should fix the output after a restart of your pc, or alternatively you can turn on the stereo mixer. But keep in mind the mixer will also put out sound on whatever other devices are connected.

I'm thinking it has something to do with Nvidia. There's this Nvidia Virtual Audio Device (Wave Extensible) (WDM) that appears in device manager but I don't know what it is or if its even being used, that the driver that is used for sound to come from my tv is the Intel Display Audio.