black screen then program not responding

[Hikoh]

Anyone else having this problem? i've patch and everything, just as soon as i hit play i comes up as a black screen and sit there till i try to click, at that point it simply crashes and tells me program not responding

[76561198145430266]

Hi @Hikoh,

You should try to run the game as an Administrator. To do so:
→ Right click the ESO:TU launcher icon
→ Click on the tab "Properties"
→ Click "Run as Administrator" at the bottom of the window

Please tell us if this solved your issue. We'll be glad to help you further.

[Hikoh]

already have, also just updated my drivers and tried running it so. did this because they finaly replied to a newer ticket i sent..... didnt solve anything

[MAZ]

same issue here

[Hikoh]

i found a fix after googling "eso black screen after hitting play" and found a file to download that i had to moddify a bit (instructions in the forum) and about 3-4 hours after this ESO tech support send me the same thing only much longer winded then the forum.

V====This is the email they sent me====V (only part of the email to protect some of my info)



Players who have an APU as well as a dedicated graphics card, and are experiencing a blank/black screen or a crash after pressing Play can try the following:
Navigate to C:\Users\<USERNAME>\Documents\Elder Scrolls Online\Live or C:\Users\<USERNAME>\Documents\Elder Scrolls Online\LiveEU
Open the UserSettings.txt file
Find the lines SET RequestedNumJobThreads and SET RequestedNumWorkerThreads and change their values from "-1" to "0".
They should then look like this:
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
Save the file.
Players should then try to launch the game again.
If there is no usersettings.txt in your folder you will need to create one. You can do so by doing the following:
-Open up notepad and create a new text document
-Paste the following information into the notepad:

SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "2"
SET FULLSCREEN_v5 "0"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "761"
SET WindowedWidth "1497"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "100.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "-1"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "3"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
SET MULTI_GPU_CHECK "1"
SET DisableFXPrecaching "1"
SET PreferExclusiveFullscreen "0"
SET MonsterTellsEnabled "1"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "0"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "4.50000000"
SET WeaponsSheathedCameraZoomDistance "4.50000000"
SET LanguageDirectory.2 "game:/EsoUI"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

Once this file has been created, it will need to be saved into
C:\Users\<USERNAME>\Documents\Elder Scrolls Online\Live
or C:\Users\<USERNAME>\Documents\Elder Scrolls Online\LiveEU

[Hikoh]

also the file you have to make should be named "UserSettings" the .TXT isnt needed so long as your computer knows its a text file (I.E-word, notepad or other such)

[Chief Tok-Tok]

By god, I shall engrave you're name upon my sword good Sir.Hikohoranasha. For you have save me about 70. Thanks for helping me out.

[.Lariana]

wonderful!! thanks for this

[ZeusMerks]

Thank you ive had this game for a week and this is the first time ive been able to even see something work

[BigRubberJ]

you are a life saver

[Hikoh]

i made that post into a guide, so far most people find this first though lol.

[Preachton]

I have to same problem and an other proble too i dont have/see the user settings file please respond

[Hikoh]

Originally posted by Preachton:

I have to same problem and an other proble too i dont have/see the user settings file please respond

reread my fix post about that VVVV this is a quote from that post


If there is no usersettings.txt in your folder you will need to create one. You can do so by doing the following:
-Open up notepad and create a new text document

[Preachton]

okay i see thank you will try tomorow because it is already 21:18 and had enough fusrations today

[Mono Rata de Sumatra]

Dude... i spent...3 months looking for a fix for this... omg THANK YOU SO MUCH. I was playing and enjoying this game and then one day just this bloody error... You saved me :D

[Preachton]

3 months? how did you survived without this game.