HELP

[76561199785462068]

just got the game and i cant even play it its saying login failed
an unexpected internal error has accoured contact support . if anyone can help me plss msg

[s̷h̷a̷d̷o̷w̷]

Did you try to contact support?
This game is unfamous for such issues and expect many of them, randomly. Make sure to check official forum, on the main page baner there's always info if there is maintenance, server dead or something. You can also check X I guess but personally I stay away from social media, but they say they publish stuff there as well.
If you have persistent login issues, verify game files using game launcher, it has buiilt in repair tool. Alternatively, in the case of "unexpected error" without a code, just wait it out. For error codes refer to ESO website, help section.

That all being said, what went wrong with people that they're unable to logically try to get to the root of the issue but instead ask for ready-made solutions

[Halcyform]

This game is notorious for not playing well with Steam - especially after patches/maintenance. If there was a patch or maintenance recently, it's business as usual and just have to wait until it gets resolved.

You also have the odd occasion where you run into file corruption even when just trying to install the game. Try using the repair feature and see if that changes anything.

Edit: You may see shills trying to say all of the issues are on the user's end but ESO's issues with Steam are very well documented going all the way back to launch day on Steam.

[76561199785462068]

Originally posted by s̷h̷a̷d̷o̷w̷:

Did you try to contact support?
This game is unfamous for such issues and expect many of them, randomly. Make sure to check official forum, on the main page baner there's always info if there is maintenance, server dead or something. You can also check X I guess but personally I stay away from social media, but they say they publish stuff there as well.
If you have persistent login issues, verify game files using game launcher, it has buiilt in repair tool. Alternatively, in the case of "unexpected error" without a code, just wait it out. For error codes refer to ESO website, help section.

That all being said, what went wrong with people that they're unable to logically try to get to the root of the issue but instead ask for ready-made solutions

i did evrything likei stayed 6 h trying and then i gave up its still giving me the same msg

[76561199785462068]

Originally posted by Halcyform:

This game is notorious for not playing well with Steam - especially after patches/maintenance. If there was a patch or maintenance recently, it's business as usual and just have to wait until it gets resolved.

You also have the odd occasion where you run into file corruption even when just trying to install the game. Try using the repair feature and see if that changes anything.

Edit: You may see shills trying to say all of the issues are on the user's end but ESO's issues with Steam are very well documented going all the way back to launch day on Steam.

matte after downloading a 100 gb game and a120 gm update it needs to work lol

[AmaiAmai]

Originally posted by omar55ulysse:

just got the game and i cant even play it its saying login failed
an unexpected internal error has accoured contact support . if anyone can help me plss msg

Game might be under cyberattack and login server down. Solution: try some other time.

See, thing is this game having issues at certain times of the day because someone in SEA likely DDoSing it (based on time of attacks seems like an SEA-based attack, also any in America would have already been acted on within 3 months; attacks must be regions out of jurisdiction).

Now if you want to see just how prevalent the problem is, go here:

#1 https://forums.elderscrollsonline.com/en/discussion/673784/error-103-failed-to-obtain-server-connection-information

#2 https://forums.elderscrollsonline.com/en/discussion/673819/login-servers-are-down

#3 https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives

^ and that's on the game's OFFICIAL forums

It's not you. If you haven't had the game long and can refund, I'd consider it.

[UnderNewManagement]

Originally posted by AmaiAmai:

Originally posted by omar55ulysse:

just got the game and i cant even play it its saying login failed
an unexpected internal error has accoured contact support . if anyone can help me plss msg

Game might be under cyberattack and login server down. Solution: try some other time.

See, thing is this game having issues at certain times of the day because someone in SEA likely DDoSing it (based on time of attacks seems like an SEA-based attack, also any in America would have already been acted on within 3 months; attacks must be regions out of jurisdiction).

Now if you want to see just how prevalent the problem is, go here:

#1 https://forums.elderscrollsonline.com/en/discussion/673784/error-103-failed-to-obtain-server-connection-information

#2 https://forums.elderscrollsonline.com/en/discussion/673819/login-servers-are-down

#3 https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives

^ and that's on the game's OFFICIAL forums

It's not you. If you haven't had the game long and can refund, I'd consider it.

nah logging in fine here. sounds like a them problem. if you consistently cant login when servers are listed as up then thats prolly a you problem.

[76561199785462068]

Originally posted by UnderNewManagement:

Originally posted by AmaiAmai:

Game might be under cyberattack and login server down. Solution: try some other time.

See, thing is this game having issues at certain times of the day because someone in SEA likely DDoSing it (based on time of attacks seems like an SEA-based attack, also any in America would have already been acted on within 3 months; attacks must be regions out of jurisdiction).

Now if you want to see just how prevalent the problem is, go here:

#1 {LINK REMOVED}https://forums.elderscrollsonline.com/en/discussion/673784/error-103-failed-to-obtain-server-connection-information

#2 {LINK REMOVED}https://forums.elderscrollsonline.com/en/discussion/673819/login-servers-are-down

#3 {LINK REMOVED}https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives

^ and that's on the game's OFFICIAL forums

It's not you. If you haven't had the game long and can refund, I'd consider it.

nah logging in fine here. sounds like a them problem. if you consistently cant login when servers are listed as up then thats prolly a you problem.

can you help me on a discord call if possible?

[Andrey]

Are you sure that you have ESO on this account? I dont see mouse icon near you messages. Family sharing (or how is it called now) doesnt work for ESO: you will be able to launch the game but will always get this "unexpected" error.

[s̷h̷a̷d̷o̷w̷]

Originally posted by Andrey:

Are you sure that you have ESO on this account? I dont see mouse icon near you messages. Family sharing (or how is it called now) doesnt work for ESO: you will be able to launch the game but will always get this "unexpected" error.

Or he just came here to ask and got ESO via their website, we don't know until we know.

Originally posted by omar55ulysse:

Originally posted by s̷h̷a̷d̷o̷w̷:

Did you try to contact support?
This game is unfamous for such issues and expect many of them, randomly. Make sure to check official forum, on the main page baner there's always info if there is maintenance, server dead or something. You can also check X I guess but personally I stay away from social media, but they say they publish stuff there as well.
If you have persistent login issues, verify game files using game launcher, it has buiilt in repair tool. Alternatively, in the case of "unexpected error" without a code, just wait it out. For error codes refer to ESO website, help section.

That all being said, what went wrong with people that they're unable to logically try to get to the root of the issue but instead ask for ready-made solutions

i did evrything likei stayed 6 h trying and then i gave up its still giving me the same msg

Then don't know. How did you get ESO? Through Steam or ESO website? Or, worst case scenario, Epic?

[_KYLA_]

happens to me on random occasions all i had to do was close both steam and eso launchers (sometimes my whole pc) then re open them, it always worked unless the server is actually down.