purchased CE full pack but missing some ce packs and items

[Khser]

i just purchased Pre-Purchase The Elder Scrolls Online Collection: High Isle Collector's Edition LTO and according to steam pagfe i should have literally all released and high isle collector's editions but in my steam dlc blackwood and high isle ce packs are missing AND when i check the crown store i have a lot of (not all) missing items from previous pack, some have pets but not mounts, some have missing outfits etc. is that normal?

[Ironwu]

Well, in terms of High Isle, the only items you get now are the Pet and Mount. The rest come at launch.

There are no DLC included with the Collectors Editions, per se.

Yes, the CE items are sold in the Crown Store as upgrades. But, only the Crown Store Upgrade CE packages contain the Pre-Order bonus items.

Perhaps that is where the confusion is?

[Khser]

Ursprungligen skrivet av Ironwu:

Well, in terms of High Isle, the only items you get now are the Pet and Mount. The rest come at launch.

There are no DLC included with the Collectors Editions, per se.

Yes, the CE items are sold in the Crown Store as upgrades. But, only the Crown Store Upgrade CE packages contain the Pre-Order bonus items.

Perhaps that is where the confusion is?

so the ones i mentioned for example morrowind pack which i compare with the one from crown store, i am missing some of them because they are "pre-order bonuses" therefore not included with my purchase? thats why i have some of the items from the package but not the others?


what about blackwood? i dont even have that at all in steam/ingame? do you have any ideas?

[Ironwu]

Ursprungligen skrivet av Khser:

Ursprungligen skrivet av Ironwu:

Well, in terms of High Isle, the only items you get now are the Pet and Mount. The rest come at launch.

There are no DLC included with the Collectors Editions, per se.

Yes, the CE items are sold in the Crown Store as upgrades. But, only the Crown Store Upgrade CE packages contain the Pre-Order bonus items.

Perhaps that is where the confusion is?

so the ones i mentioned for example morrowind pack which i compare with the one from crown store, i am missing some of them because they are "pre-order bonuses" therefore not included with my purchase? thats why i have some of the items from the package but not the others?


what about blackwood? i dont even have that at all in steam/ingame? do you have any ideas?

Don't have Blackwood? Exactly what did you purchase and from where. Please list out the EXACT name of the package you bought.

[Khser]

Ursprungligen skrivet av Ironwu:

Don't have Blackwood? Exactly what did you purchase and from where. Please list out the EXACT name of the package you bought.

"Pre-Purchase The Elder Scrolls Online Collection: High Isle Collector's Edition LTO" i have blackwood, what i mean is i do not have blackwood ce items

[drunken.dx]

Ursprungligen skrivet av Khser:

Ursprungligen skrivet av Ironwu:

Don't have Blackwood? Exactly what did you purchase and from where. Please list out the EXACT name of the package you bought.

"Pre-Purchase The Elder Scrolls Online Collection: High Isle Collector's Edition LTO" i have blackwood, what i mean is i do not have blackwood ce items

Unless I'm mistaken High isle collector ONLY gives High Isle CE items, for BW and earlier CE items you need to buy CE editions for those expansions in Crown store.

Might be wrong.

[Mentally Unstable]

Ursprungligen skrivet av drunken.dx:

Unless I'm mistaken High isle collector ONLY gives High Isle CE items, for BW and earlier CE items you need to buy CE editions for those expansions in Crown store.

Might be wrong.

According to the infographic on the high isle steam store page explaining the various editions, the high isle collection collector's edition is supposed to give, I quote verbatim

"CE items from all previous chapters"

If it is not intended for ce items from previous chapters to be included with this edition, then zeni has made an extremely bad error that will mislead many and result in a lot of confusion and anger.

[Ironwu]

Ursprungligen skrivet av Mentally Unstable:

Ursprungligen skrivet av drunken.dx:

Unless I'm mistaken High isle collector ONLY gives High Isle CE items, for BW and earlier CE items you need to buy CE editions for those expansions in Crown store.

Might be wrong.

According to the infographic on the high isle steam store page explaining the various editions, the high isle collection collector's edition is supposed to give, I quote verbatim

"CE items from all previous chapters"

If it is not intended for ce items from previous chapters to be included with this edition, then zeni has made an extremely bad error that will mislead many and result in a lot of confusion and anger.

Confusion? Yes.
Zenimax? No.

This is a Steam issue. It is perfectly clear what you are getting when you purchase on the Zenimax site.

It is Steam that has messed up the description, the terminology, and moved all the packages to different locations.

[Schploopus]

Ursprungligen skrivet av Ironwu:

Ursprungligen skrivet av Mentally Unstable:

According to the infographic on the high isle steam store page explaining the various editions, the high isle collection collector's edition is supposed to give, I quote verbatim

"CE items from all previous chapters"

If it is not intended for ce items from previous chapters to be included with this edition, then zeni has made an extremely bad error that will mislead many and result in a lot of confusion and anger.

Confusion? Yes.
Zenimax? No.

This is a Steam issue. It is perfectly clear what you are getting when you purchase on the Zenimax site.

It is Steam that has messed up the description, the terminology, and moved all the packages to different locations.

Incorrect. The steam page show exactly what you get for each version.

[DirtyMacho]

i think so there are 4 variants of high ISLE
High ISLE- DLC alone
High ISLE- CE included with DLC
Collection High ISLE- All previous chapters included no CE
Collection High ISLE CE- All previous chapters with new DLC and CE for all chapters

[Ironwu]

Ursprungligen skrivet av Jarl B Ballin:

Ursprungligen skrivet av Ironwu:

Confusion? Yes.
Zenimax? No.

This is a Steam issue. It is perfectly clear what you are getting when you purchase on the Zenimax site.

It is Steam that has messed up the description, the terminology, and moved all the packages to different locations.

Incorrect. The steam page show exactly what you get for each version.

* A buyer has to stumble around the different sub-categories to see all the different packages.

* Steam uses the term 'DLC' for ALL downloadable content outside the Base Game package. Zenimax uses the term 'DLC' for ONLY the Crown Store items in the Crown Store DLC section.

* Steam does not properly use or distinguish the terms "Collection", "Collectors", and the like.

It is really Steam that is causing the confusion, not Zenimax.

[Khser]

Ursprungligen skrivet av DirtyMacho:

i think so there are 4 variants of high ISLE
High ISLE- DLC alone
High ISLE- CE included with DLC
Collection High ISLE- All previous chapters included no CE
Collection High ISLE CE- All previous chapters with new DLC and CE for all chapters

exactly this. i have ALMOST all the previous chapter CE items with that pack, but each pack is missing some random stuff AND blackwood ce pack is missing as a whole

[Ironwu]

Ursprungligen skrivet av Khser:

Ursprungligen skrivet av DirtyMacho:

i think so there are 4 variants of high ISLE
High ISLE- DLC alone
High ISLE- CE included with DLC
Collection High ISLE- All previous chapters included no CE
Collection High ISLE CE- All previous chapters with new DLC and CE for all chapters

exactly this. i have ALMOST all the previous chapter CE items with that pack, but each pack is missing some random stuff AND blackwood ce pack is missing as a whole

Right. So this is not a problem with Steam, it is an issue only Zenimax can resolve.

You will need to put in a support ticket on the Zenimax ESO website and explain what has happened, in detail.

Be sure to list out what you purchased by exact name, what you did receive, and what you believe is missing. They are pretty good at sorting this stuff. :)

Good Luck!

[Ironwu]

Ursprungligen skrivet av Khser:

Ursprungligen skrivet av DirtyMacho:

i think so there are 4 variants of high ISLE
High ISLE- DLC alone
High ISLE- CE included with DLC
Collection High ISLE- All previous chapters included no CE
Collection High ISLE CE- All previous chapters with new DLC and CE for all chapters

exactly this. i have ALMOST all the previous chapter CE items with that pack, but each pack is missing some random stuff AND blackwood ce pack is missing as a whole

One thing you may or may not remember: Collectors Edition Mounts, Pets, and other like items do not show up as inventory items when you get them. They are placed directly into your Collections. :)

[pepoma6inata]

this is CE from chapters bundle (without HI ) and it doesn't include preorder item visible in crown store (as mentioned), style is not costume, but outfit style that is aplied at outfit station or visible in collections menu under armors(?)

Blackwood Collector’s Edition includes exclusive bonus content:
• Battlefield Nightmare Senche Mount
• Jewel-Feathered Sep Adder Pet
• Temporal Grimoire Memento
• Deadlands Gladiator Outfit Style
• Offer Weapon Emote

Journey to Greymoor with bonus content exclusive to the Collector's Edition, which includes:
Crypt Warden Death Hound mount,
Death Hound pet,
Skyrim Emote pack,
Sword Thane outfit style,
and the Orb of Magnus memento.

Journey to Elsweyr with bonus content exclusive to the Collector's Edition. Includes the
Senche-Raht mount,
Ashen Scar Jerboa pet,
Khajiiti Cultural Pack,
Dragonbone style converter, and the
Archaic Lore Tablets momento.

Journey to Summerset with bonus content exclusive to the Collector's Edition. Includes the
Bloodshadow Wraith Steed mount,
Fledgling Gryphon pet,
House of Reveries emote pack,
Divine Prosecution outfit style, and
Psijic Scrying Talisman momento.

Journey to Morrowind with bonus content exclusive to the Collector's Edition. Includes the
Collector's Edition Grey War Bear,
Armored War Horse mount,
Dwarven Spider pet,
Morag Tong converter, and
exclusive emotes.


if something is missing is best to contact eso support.

[Mentally Unstable]

Ursprungligen skrivet av Ironwu:

Confusion? Yes.
Zenimax? No.

This is a Steam issue. It is perfectly clear what you are getting when you purchase on the Zenimax site.

It is Steam that has messed up the description, the terminology, and moved all the packages to different locations.

The store pages are done up by the devs/publishers themselves, not steam. Steam does not have the time nor inclination and product knowledge to be doing up store pages for everyone. Steam does not enforce the use of terms such as "Collection/colector/dlc" either. Naming convention is up to the devs/publisher(that's why there are other variations such as ultimate edition/deluxe edition/trilogy/etc) and this particular mess of a naming is Zeni's. The product naming is the same on both Zeni's site and Steam store page.

Even on zeni's own website, it is categorically stated that that particular version will receive:

The Elder Scrolls Online Collection: High Isle Collector’s Edition

The Elder Scrolls Online Collection: High Isle Collector’s Edition is the ultimate Elder Scrolls experience, giving you access to the base game, new High Isle Chapter, and ALL five previous Chapters (Blackwood, Greymoor, Elsweyr, Summerset, and Morrowind). In addition to this, you also receive the Collector’s Edition digital items at launch, including the Collector’s Edition digital items for all previous Chapters.

That infographic was made by Zeni and they even encourage people to refer to it. As stated on Zeni's site:

If you need a hand determining which edition to grab, check out this brief quiz or this infographic to help!

As such, it is a an issue on Zeni's end but I do not know if it is a wrong description(ie they do not intend to give previous CE items with that particular version) or some kind of bug error on their server.