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But I'm gonna point out the obvious and ask if you're making sure oyu're at one of the vampire shrines?
I had this problem some months back when trying to bite another player. For us it worked by changing the location. I tried to bite in Reaper's March but I didn't work, the command didn't appear for me. So we went to Bangkorai and everything worked normal.
If you don't find a solution, than you should send a ticket to the costumer support as it could be a bug.
It was just fixed a couple of months ago,
Before that one, could bite endlessly as cool down glitched.
It does not affect every vampire tho.
Changing shrines is a great idea , Misaki !!!!!