I Finally Found Out Why I Was Banned. Pathetic.

[ARDNER]

ESO is the biggest joke ever. They finally contacted me through Bethesda support on Twitter, send me a email, and says they have banned me due to multiple chargebacks of a third party retailer (steam). Basically I refunded ESO+ membership because it was recurring payments, but it’s advertised as one month and that’s all I paid for. This happened two separate times. I literally contacted steam the day of the charge both times, got both refunded, and didn’t get membership for free or anything because it was clear I got it refunded so the membership was taken off my account, so at this point I was giving nothing free and I have paid for everything I have ever gotten from ESO including 100s of dollars in DLCs and probably up to 1000s on ESO+ since my Xbox days. With that being said, they are trying to say I need to pay them the amount I had refunded or they will not unban my account even though I do not owe them money. So guess what, I tried out New World. Honestly, I am loving the game so much, even if ESO or Bethesda Hits me up and says look we realized we messed up you’re a good paying customer here’s your account, I don’t think I’d ever pay for membership again. I’d probably just play for PvP every now and then but besides that, I’m having a blast on New World until a even newer MMO pops up.

[ARDNER]

Originally posted by Elendir Blue:

Originally posted by Halcyform:

Zenimax was the parent company of Betathesda. They were under the same corporate umbrella and still are under Microsoft.

The social media posts (via twitter) that were made in response to what happened with Fallout 76 warned players that charge backs, for any games throughout their entire catalogue (Zenimax and Betathesda), would result in lifetime bans.

Do your research before you start spouting off.

I don't need to do research for things I already know. They are different legal entities with same owner. So your posts are out of place.

Originally posted by ARDNER:

But its not because Bethesda Support is the one who responded to me and moved my case forward. I hate how you random kids that play ESO just think you know how their business runs. They clearly work together. Your comment is irrelevant.

I doubt that it was Bethesda Support. It was probably: The Elder Scrolls Online Support.
which is managed by ZOS( or Zenimax). You just made wrong conclusion that it is from Bethesda.

you doubt? you just here to talk about things you know nothing about? I have the post from BETHESDA SUPPORT on the platform TWITTER or X responding to me about this specific ticket. If you dont believe me go ahead and post your discord ill add you and jump in a call so i can hear your voice when you accept the fact that youre wrong and majorly sucking off Bethesda for no reason. like why speak on a subject you clearly know nothing about.

[ARDNER]

Originally posted by Sith Lord Seyz:

Originally posted by ARDNER:

You sound like a idiot. Ive spoken to multiple IRL employees including ZOS Kevin. If you cant use common sense and unban the account and just explain to them the problem then idk what. I could care less. Im actually having more fun playing New World then i was restarting ESO on PC. not my fault there support system is AI and its impossible to get real help.

you cant just accept your fail.
same would happen in new world to you. :sacrificed:

and about the "idiot" part.
even if its completly obvious, that it is a subscription, you failed to comprehend it.
Furthermore you did not cancel your subscripton, no you charged back stuff, which resulted in a ban. common sense says, you will get banned. you got banned.
and now you call other people idiots?
are you the kind of guy, that would eat a battery, if there wouldnt be a label, that says "dont eat it", too ??

idk i will let you guess, who the idiot is here.

edit: checked profile. murican. explains everything.

no it wouldnt because new world doesnt require you to pay monthly membership to actually enjoy the game. actually you dont have to pay a membership at all. game play feels significantly better, oh and you can talk to live agents through amazon support. try that with the elderscrollsonline support, youll be greeted by AI that cant help or sympathize with you. im not saying they are wrong for banning the account, but once said person contacts you, realizes the problem, and agrees to just cancel the membership after purchasing it (which you shouldnt have to do on any game and many games are stopping this business practice because YES it is slummy) it should have been no farther actions. I could care less, steam agrees with me and thats why i got my money back lol. could care less about the account that i had very little time on, especially after finding out why it was banned and that the game has a dead customer support. enjoy your 10 year old MMO. Ill spend my money with new world :)

[ARDNER]

Originally posted by Letozeth:

The problem is you >refunded< payment for a membership that was activated. Rather than cancelling the subscription as you should have done.

So you DO owe them money, especially if you have refunded several months worth.
It may not have been your intention to try and scam them, but it appears this is what you've been doing.

Ban seems warranted, and if they're offering to reinstate your account after paying what you owe, I'd say that is very fair and nice of them, they do not have to offer you such kindness.

The purchase button for the membership on the store page also states that it's a monthy fee, right there before even clicking on it. ("Starting at 12,99€ / month")

Like i said clearly Steam agrees it was worded ♥♥♥♥♥♥ or i wouldnt have gotten my money back. No i do not owe a dollar, I refunded payment DAY 1 OF THE CHARGE. THE MEMBERSHIP WAS REVOKED I WAS ON A MONTH TO MONTH. I COULD CARE LESS ABOUT THE 1500 CROWNS. it cost like 4000 crowns to even do anything in that store are you serious? even defending a recurring payment is stupid, the only reason its recurring is in hopes of someone forgetting to cancel the membership so they can get a extra couple months of payments out of the customer. To not even have a option to just pay a month? stop it. Xbox makes you acknowledge its recurring, on steam you had to literally click more information to see it was recurring. New World is more fun anyways i could care less.

[ARDNER]

Originally posted by SunfireKnight86:

Recurring payments are not "slummy" and forcing your bank to refund a payment that was non-refundable is a perfectly legit reason to ban you. A lot of services do that. Read the TOS next time.

forcing my bank? steam literally refunded me, it was day 1 of a payment, the membership was revoked and i had no intentions on using a membership i didnt pay for in the first place, but forced my bank? lmfao its like 15 bucks. You know how many people have probably overlooked that its recurring and have got refunded resulting in bans, costing them how much money? no wonder you have to pay 15 dollars a month just to actually play the game. we all know the reason for recurring payments being the only option for purchasing a membership, and its to get more money out of customers that forgot to cancel a membership. When in reality they only wanted one month from the jump.

[ARDNER]

Originally posted by SunfireKnight86:

Originally posted by Nine_Tigers:

Uh no it's not advertised that way, it's advertised as recurring payments. And anyway you know that's the way it works from your XBOX days as you said you've probably paid 1000s for it. So now you thought you had a LOOPHOLE or something to EXPLOIT, and it didn't work out too well did it?
Well it's to be expected. That's life, learn something.

This exactly. That they did it twice tells me they thought they found a loophole and nobody would notice.

No i just quit the game 2-3 weeks in and forgot about it. What loop hole are you referring too? getting free membership or crowns? I contacted steam as soon as i seen they charged me for a following month and said I only wanted 1 month of membership, the way the post was worded, it was intended to make you think it was 1 month i could care less what you guys think, steam clearly agreed as the refunded me DAY 1 of a charge. From there, the membership is taken off the account, there is no membership, its not like i jump in 2 weeks later after ive spent their crowns and used the membership for a couple weeks. People have lifes, and shouldnt have to keep track of recurring payments from a video game sub, if the business wasnt slummy they would allow you to buy 1 month. We all know the soul purpose behind recurring payments, its to in hopes make extra money of customers that forgot to cancel a membership. its literally the only reason. in no way is a forced recurring payment convenient to the consumer.

[Tresh]

But how did it happen twice?

[SunfireKnight86]

Originally posted by ARDNER:

Originally posted by SunfireKnight86:

Recurring payments are not "slummy" and forcing your bank to refund a payment that was non-refundable is a perfectly legit reason to ban you. A lot of services do that. Read the TOS next time.

forcing my bank? steam literally refunded me, it was day 1 of a payment, the membership was revoked and i had no intentions on using a membership i didnt pay for in the first place, but forced my bank? lmfao its like 15 bucks. You know how many people have probably overlooked that its recurring and have got refunded resulting in bans, costing them how much money? no wonder you have to pay 15 dollars a month just to actually play the game. we all know the reason for recurring payments being the only option for purchasing a membership, and its to get more money out of customers that forgot to cancel a membership. When in reality they only wanted one month from the jump.

You can literally cancel it right away to get just one month, The process could not be any more clear. You're out of your mind with this dude. You tried to take money out of their pocket and got busted. And if you dislike them so much I can't imagine what issue you have walking away.

And yet here you are. Posting multiple days in a row to tell us all how much you don't care.

[ARDNER]

Originally posted by Tresh:

But how did it happen twice?

I really dont need to explain myself but the first time I had just bought the game with all DLCs and 1 Month of membership. Madden 24 had just dropped, not knowing it was recurring it charged me and i got the refund and continued playing madden. Couple months later I went to play again, got a month, and just forgot about it about 3 weeks in with the intention to cancel. my point being if they would just let you buy a month it wouldnt be a problem. either way i dont hate ESO like prior people are saying in the comments. Actually its an amazing MMO and ill always have a soft spot for it. and if i really wanted to i could just get on xbox to pvp from my pc since i have most of my stuff on xbox anyways. but i doubt ill ever get the motivation to want to play eso again after just starting New World a couple weeks ago. Genuinely love both games but this one is newer and fresher. Different change of pace for sure.

[messanoir]

Originally posted by ARDNER:

Originally posted by Tresh:

But how did it happen twice?

I really dont need to explain myself but the first time I had just bought the game with all DLCs and 1 Month of membership. Madden 24 had just dropped, not knowing it was recurring it charged me and i got the refund and continued playing madden. Couple months later I went to play again, got a month, and just forgot about it about 3 weeks in with the intention to cancel. my point being if they would just let you buy a month it wouldnt be a problem. either way i dont hate ESO like prior people are saying in the comments. Actually its an amazing MMO and ill always have a soft spot for it. and if i really wanted to i could just get on xbox to pvp from my pc since i have most of my stuff on xbox anyways. but i doubt ill ever get the motivation to want to play eso again after just starting New World a couple weeks ago. Genuinely love both games but this one is newer and fresher. Different change of pace for sure.

Ok..so the first time..you bought the game and thought you were also buying just one month of sub...but were then charged another month, that you refunded (through steam, right? not through your payment method?) OK..everyone makes mistakes, no worries.

Then after awhile, you decided to purchase the month again (if you bought it here, you would now know that you would be charged again for the next month, since that's what happened last time) but you forgot about it with the "intention" to cancel. Ok, but that's on you. If forget to cancel or suspend my internet and utilities when I travel, those companies are not going to refund me all that money because, oops, i forgot, but I really wanted to do it. That's on you.

You knew the second time what would happen, and forgetting and not canceling properly was on you. First time mistake and forgivable as a learning experience. Second time...well...ya get banned I guess.

[ARDNER]

Originally posted by messanoir:

Originally posted by ARDNER:

I really dont need to explain myself but the first time I had just bought the game with all DLCs and 1 Month of membership. Madden 24 had just dropped, not knowing it was recurring it charged me and i got the refund and continued playing madden. Couple months later I went to play again, got a month, and just forgot about it about 3 weeks in with the intention to cancel. my point being if they would just let you buy a month it wouldnt be a problem. either way i dont hate ESO like prior people are saying in the comments. Actually its an amazing MMO and ill always have a soft spot for it. and if i really wanted to i could just get on xbox to pvp from my pc since i have most of my stuff on xbox anyways. but i doubt ill ever get the motivation to want to play eso again after just starting New World a couple weeks ago. Genuinely love both games but this one is newer and fresher. Different change of pace for sure.

Ok..so the first time..you bought the game and thought you were also buying just one month of sub...but were then charged another month, that you refunded (through steam, right? not through your payment method?) OK..everyone makes mistakes, no worries.

Then after awhile, you decided to purchase the month again (if you bought it here, you would now know that you would be charged again for the next month, since that's what happened last time) but you forgot about it with the "intention" to cancel. Ok, but that's on you. If forget to cancel or suspend my internet and utilities when I travel, those companies are not going to refund me all that money because, oops, i forgot, but I really wanted to do it. That's on you.

You knew the second time what would happen, and forgetting and not canceling properly was on you. First time mistake and forgivable as a learning experience. Second time...well...ya get banned I guess.

I got my money back. Like i said a easy fix would be do the right and common sense thing and allow people to just buy a month at a time. People forget. Its a dumb system that could be easily avoided if it wasnt for corporate greed. Not my loss. They lose a paying customer and i start on a newer MMO with better customer service. and non recurring memberships lmfao.

[messanoir]

Originally posted by ARDNER:

Originally posted by messanoir:

Ok..so the first time..you bought the game and thought you were also buying just one month of sub...but were then charged another month, that you refunded (through steam, right? not through your payment method?) OK..everyone makes mistakes, no worries.

Then after awhile, you decided to purchase the month again (if you bought it here, you would now know that you would be charged again for the next month, since that's what happened last time) but you forgot about it with the "intention" to cancel. Ok, but that's on you. If forget to cancel or suspend my internet and utilities when I travel, those companies are not going to refund me all that money because, oops, i forgot, but I really wanted to do it. That's on you.

You knew the second time what would happen, and forgetting and not canceling properly was on you. First time mistake and forgivable as a learning experience. Second time...well...ya get banned I guess.

I got my money back. Like i said a easy fix would be do the right and common sense thing and allow people to just buy a month at a time. People forget. Its a dumb system that could be easily avoided if it wasnt for corporate greed. Not my loss. They lose a paying customer and i start on a newer MMO with better customer service. and non recurring memberships lmfao.

Too each there own. I found the system rather easy to understand, and the reasoning behind it is fine for a business, but whatever. Since you have found a new game you like more, best of wishes to ya and have fun with it, since that is what really matters most. :)

[Sith Lord Seyz]

Originally posted by ARDNER:

Originally posted by Sith Lord Seyz:

you cant just accept your fail.
same would happen in new world to you.

and about the "idiot" part.
even if its completly obvious, that it is a subscription, you failed to comprehend it.
Furthermore you did not cancel your subscripton, no you charged back stuff, which resulted in a ban. common sense says, you will get banned. you got banned.
and now you call other people idiots?
are you the kind of guy, that would eat a battery, if there wouldnt be a label, that says "dont eat it", too ??

idk i will let you guess, who the idiot is here.

edit: checked profile. murican. explains everything.

no it wouldnt because new world doesnt require you to pay monthly membership to actually enjoy the game. actually you dont have to pay a membership at all. game play feels significantly better, oh and you can talk to live agents through amazon support. try that with the elderscrollsonline support, youll be greeted by AI that cant help or sympathize with you. im not saying they are wrong for banning the account, but once said person contacts you, realizes the problem, and agrees to just cancel the membership after purchasing it (which you shouldnt have to do on any game and many games are stopping this business practice because YES it is slummy) it should have been no farther actions. I could care less, steam agrees with me and thats why i got my money back lol. could care less about the account that i had very little time on, especially after finding out why it was banned and that the game has a dead customer support. enjoy your 10 year old MMO. Ill spend my money with new world :)

steam grants refunds even without any reasoning. they are just nice.
if you dont abuse the system you always get a refund..
and its not about the subscription. if you chargeback stuff via steam (steam will agree like always) the dev of the game can and will probably ban you.
this would happen in new world, too, if you buy some cosmetics and chargeback the stuff later.

ofc if you contacted zos support, explained your standpoint and yada yada i would expect some form of an accommodating response, too.
but if they dont want to unban you, because of this, its bad luck for you i guess.

general rule:
never charge stuff back, if you want to continue playing a game.

[SunfireKnight86]

Originally posted by Sith Lord Seyz:

Originally posted by ARDNER:

no it wouldnt because new world doesnt require you to pay monthly membership to actually enjoy the game. actually you dont have to pay a membership at all. game play feels significantly better, oh and you can talk to live agents through amazon support. try that with the elderscrollsonline support, youll be greeted by AI that cant help or sympathize with you. im not saying they are wrong for banning the account, but once said person contacts you, realizes the problem, and agrees to just cancel the membership after purchasing it (which you shouldnt have to do on any game and many games are stopping this business practice because YES it is slummy) it should have been no farther actions. I could care less, steam agrees with me and thats why i got my money back lol. could care less about the account that i had very little time on, especially after finding out why it was banned and that the game has a dead customer support. enjoy your 10 year old MMO. Ill spend my money with new world :)

steam grants refunds even without any reasoning. they are just nice.
if you dont abuse the system you always get a refund..
and its not about the subscription. if you chargeback stuff via steam (steam will agree like always) the dev of the game can and will probably ban you.
this would happen in new world, too, if you buy some cosmetics and chargeback the stuff later.

ofc if you contacted zos support, explained your standpoint and yada yada i would expect some form of an accommodating response, too.
but if they dont want to unban you, because of this, its bad luck for you i guess.

general rule:
never charge stuff back, if you want to continue playing a game.

Or using any service. Even big box stores can and often does block the card that does a charge back, if not the account. Games will lock you out. Sony or Xbox will lock you out if your account if you do it enough.

You are not entitled to go back on a financial agreement. No idea where you pulled the idea out that you are.

[SunfireKnight86]

And if you misuse the charge back system it is a federal crime in the US. Records are absolutely kept about how often you do it even across bank accounts and if you think you're slick to get an item and then fake return it to keep the item you WILL sooner or later be caught. Fines and jail time are not uncommon consequences.

[messanoir]

Originally posted by SunfireKnight86:

And if you misuse the charge back system it is a federal crime in the US. Records are absolutely kept about how often you do it even across bank accounts and if you think you're slick to get an item and then fake return it to keep the item you WILL sooner or later be caught. Fines and jail time are not uncommon consequences.

Exactly this. It's why myself as a business owner, once, i'll chalk up to buyers remorse..attempt it again for any reason, especially with the same product, and in a fairly short time frame (yes, even a few months counts as short, at least to me)...I'll ban the card, and the persons account and for sure i'll dispute the charge-back just for that reason, I mean, I'm not a multi-million dollar company, those charge-back fees eat into my livelihood. :)