Took a break for a year and come back to a perma ban, and social ban. (Rant)

[EclipseCrasher]

(Just Ranting)
I have about 900+ hrs in ESO, and every now and then I get burnt out or I have to work.. a lot.. Well this last year I was just too busy to even think about ESO. Work, and college courses will do that. I reinstalled my game today, Jan 26, 2023 (through steam of course), and wouldn't you know it I was perma banned from ESO. I checked my eso account on their website and I was suspended from there as well.

I was given 0 warnings through email or anything else at all. So ZoS if you are reading this, at least a little clarification as to why I was banned would be nice. Did my bank not have enough cash to fill your pockets when my recurring bill was due? Did taking a long break take up too much space or something? You can't just leave someone hanging without some sort of rhyme or reason.

I put in 2 tickets, the second ticket after realizing I still had to make an account, and I forgot the verification number for the first one. I'm equal parts confused, and irritated.

Has anyone else here experienced random bans like this with no warning? This is a first for me tbh.

[AmaiAmai]

All you can do is submit a ticket and wait for their "stellar," "5-star" support...

[Mortiz]

well deserved

[EclipseCrasher]

Originally posted by AmaiAmai:

All you can do is submit a ticket and wait for their "stellar," "5-star" support...

Feels like that all I can do sadly. We'll see how long this stellar 5* support takes to help rectify this. 😩

[MMOGamer71]

Noone gets permabanned without notice.

[EclipseCrasher]

Originally posted by MMOGamer71:

Noone gets permabanned without notice.

I have no notices of banning in my email, I even filtered out my inbox to narrow my search since I've been away for a year. Still nothing. Soo as far as I can tell they do get permabanned without notice.

[RileyTwisted]

Im going through the same thing mine started on the 25th of this month still waiting on a response from support

[EclipseCrasher]

Originally posted by RileyTwisted:

Im going through the same thing mine started on the 25th of this month still waiting on a response from support

I hope you're able to get your account situated, I'll keep my fingers crossed for you 🤞

[5CR-4P]

Zenimax customer service is the absolute worst, only second to their moderation team.

[Dragony Leviathan]

They not read or see steam forums, if you want to try something, try their own site and make a ticket explaining your prolblem, there is no fix in steam forums for you in this case, you need to contact the official site account.

[EclipseCrasher]

Originally posted by Dragony Leviathan:

They not read or see steam forums, if you want to try something, try their own site and make a ticket explaining your prolblem, there is no fix in steam forums for you in this case, you need to contact the official site account.

I did end up doing that, but want sure if there's any other steps I can take that others may have done. 😅

[EclipseCrasher]

Originally posted by xelthor:

Zenimax customer service is the absolute worst, only second to their moderation team.

I've been seeing they are a bit slow to take action or pretty rough around the edges when it comes to customer support.

[AmaiAmai]

Originally posted by MMOGamer71:

Noone gets permabanned without notice.

Uh didn't they ban "cheaters" just months ago and accidentally permaban people over an add-on? Yeah...

[Hayley]

They did you a favour by banning you.

[Honelith]

Did you fire them an email saying thank you ?

[Echorion]

In almost any other game I would call BS.

However I had the misfortune of dealing with their "support" and in general Zennimax as a whole before and it was one of the single worst experiences I've ever had with customer "support" in general. So, I can believe folks running into issues.