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For awhile people could contact support to ask for crown items, whether they were discontinued, havent been on the store for awhile or the person requesting it missed an opprotunity to get said crown item when available. For reference before they stopped doing it I was able to get the jester personality even though I missed the jesters festival event.
I even tried to request the zombie personality around the first of october, but sadly was denied. I assume it was because it was placed into the hollowjack crate. But, I’m not entirely sure if they would have even if it wasn’t as far as I’m aware as stated before.
Now don’t take my word entirely on this, but the 4 crate option could give enough gems to buy the zombie personality, but don’t hold me to that if you try though.
Zos used to sell stuff via costumer support,things what currently aren't on store but they don't do it anymore.My request of a house was denied in september,same as a lot of guildies tried to get other goodies they missed out in the past and haven't returned to the crowns store in ages.Everyone I know or have heard of got the same answer;that their intern policy changed and they are unable to sell anything what isn't on crown store.
Am only glad I got some good stuff last year when they where able to still sell you whatever.
Their loss really I’m sure they loose quite a bit of potential costumers; because of their shady pseudo gambling business model they use. But, hey if a couple whales can keep them afloat good on Bethesda aye.
They used to do this, I even got myself a few items that way, but it seems they stopped doing that due to updates with their policies. Or at least there's several people claiming that to be the case over their official forums.
Well you said it yourself, you've got nothing to lose.
To be fair, whenever they sold me any items that were not available at the time, they always seemed to do it in a kind of hush-hush way anyway. The last time they helped me out with this, they finished the support ticket by saying "Tell no one", so, who knows.
As I said before though and to not be a debby downer again but even when they did allow requests, crown crate items were excluded. But in the end it doesn’t hurt to try. If enough people request it could possibly show the amount of interest in said items which will hopefully push zos to change their crown store policy.
I actually managed to buy Crown Crate items via request, I bought the Soul Shriven Horse around august I think. They simply asked me to have at least 100 crown gems in my inventory and after confirming it the transaction went through and I got the mount without issues.
Really? I had no idea! That's actually a surprise for sure.
If you want an alternative to the zombie personality you can try to do the March of Sacrifices Challenger achievements which rewards you with the beast personality on completion.
The problem with the challenger achievements is finding a group to do them with sadly..